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Pawhealer Reviews - 519 Reviews - 9.4/10

Nov 29, 2024
Pawhealer sells traditional Chinese herbs, nutritional supplements, and pet products. They do not engage in the practice of veterinary medicine, veterinary surgery, or veterinary dentistry in any of its branches.

Pawhealer Rating

Rating
Overall Satisfaction9.4 /10
Would Shop Here Again9.5 /10
Likelihood to Recommend9.3 /10
Product Selection9.3 /10
Ease of Finding9.0 /10
Checkout Satisfaction9.3 /10
Product Met Expectations9.7 /10
On-Time Delivery9.3 /10
Satisfaction with Customer Support9.2 /10
Overall Satisfaction:
 

9.4out of 10


Would Shop Here Again:

 

9.5out of 10


Likelihood To Recommend:

 

9.3out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

84%80%

Neutral

12%16%

Negative

4%4%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.0 out of 10

Design of Site

Satisfaction with the look and design of the site

8.6 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.3 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.3 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.1 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.6 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

8.9 out of 10

Shipping Charges

Satisfaction with shipping charges

9.1 out of 10

Variety of Shipping Options

Desired shipping options were available

9.2 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.3 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.5 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.7 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.2 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.9 out of 10

Returns Process

Satisfaction with the returns process

10.0 out of 10

Recent Reviews for Pawhealer

Showing 81 - 100 of 519

SU

Site Experience Feedback

Sep 26, 2024

Ordering not that user friendly. But needed product

Simba

Site Experience Feedback

Sep 25, 2024

I found exactly what I was looking for very quickly

Online Shopper

Site Experience Feedback

Sep 25, 2024

Ordered for dog

Catlady

Site Experience Feedback

Aug 30, 2024

Excellent customer service.

Jan

Site Experience Feedback

Sep 13, 2024

My 14 year old Standard Poodle seemed much better after first trying Hind Quarter.

Online Shopper

Site Experience Feedback

Sep 23, 2024

Looking for soecific item. Found it quickly. Product works as claimed

Doggy

Site Experience Feedback

Sep 22, 2024

First time on website. No immediate comments, but I appreciate the free shipping!

LindaG

Site Experience Feedback

Sep 22, 2024

The explanation of what problems each product is good for was very helpful

Tony K

Site Experience Feedback

Sep 22, 2024

I called and talked to Mark before placing the order. He was very helpful. Great experience!!

EB

Site Experience Feedback

Sep 22, 2024

Easy to find what I was looking for.

Online Shopper

Site Experience Feedback

Sep 21, 2024

Great experience

Pompatient

Site Experience Feedback

Sep 17, 2024

Pretty good. Hoped to avoid shipping costs by filling out the prompt.

Chris

Site Experience Feedback

Sep 15, 2024

Easy to use and love the volume discount.

2awilliams

Site Experience Feedback

Sep 08, 2024

Very good


Post-Delivery Feedback

Sep 14, 2024

I paid for 2 day shipping but it took over a week for it to arrive. My dogs trachea has collapsed and she desperately needed this. The product itself is great. It just needed to get her faster.

Baby Boomer

Site Experience Feedback

Sep 14, 2024

Thank you

JE

Site Experience Feedback

Sep 03, 2024

The website was straight forward and easy to use.


Post-Delivery Feedback

Sep 14, 2024

I am so happy that I found Pawhealer. My dog Zeus was diagnosed with a mass on his liver and I was looking for an alternative way to help him and I found it with Pawhealer. A customed blend was made for my boy and he is doing much better now. Thank you !!!!

Paco

Site Experience Feedback

Sep 13, 2024

Website is sort of user friendly, but needs a bit more clarity in selection of products. For example I needed to order the dog throat syrup-had a difficult time locating this product. There are several versions of the dog cough etc, syrup, but hard to find them on web site. These products are extremely good for dog health issues. Web site needs a bit more techy help!

PATCHI

Site Experience Feedback

Sep 12, 2024

i WENT RIGHT TO THE PRODUCT I NEEDED ON THE A-Z LIST OF PRODUCTS. LOVE THE INFO FOR EACH PRODUCT.

Dot

Site Experience Feedback

Aug 15, 2024

Ordering product I use for my dog on a daily basis


Post-Delivery Feedback

Sep 12, 2024

My order of 8/15/24 took 3 weeks to be delivered. Product states it needs to be in cool dry place. It was in the hot heat for 3 weeks. I couldn’t get thru by phone. I emailed and to date have not been contacted back about my issue.

Cypro

Site Experience Feedback

Sep 11, 2024

Great website Easy to navigate and informative about products.