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Pawhealer Reviews - 519 Reviews - 9.4/10

Nov 29, 2024
Pawhealer sells traditional Chinese herbs, nutritional supplements, and pet products. They do not engage in the practice of veterinary medicine, veterinary surgery, or veterinary dentistry in any of its branches.

Pawhealer Rating

Rating
Overall Satisfaction9.4 /10
Would Shop Here Again9.5 /10
Likelihood to Recommend9.3 /10
Product Selection9.3 /10
Ease of Finding9.0 /10
Checkout Satisfaction9.3 /10
Product Met Expectations9.7 /10
On-Time Delivery9.3 /10
Satisfaction with Customer Support9.2 /10
Overall Satisfaction:
 

9.4out of 10


Would Shop Here Again:

 

9.5out of 10


Likelihood To Recommend:

 

9.3out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

84%80%

Neutral

12%16%

Negative

4%4%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.0 out of 10

Design of Site

Satisfaction with the look and design of the site

8.6 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.3 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.3 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.1 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.6 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

8.9 out of 10

Shipping Charges

Satisfaction with shipping charges

9.1 out of 10

Variety of Shipping Options

Desired shipping options were available

9.2 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.3 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.5 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.7 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.2 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.9 out of 10

Returns Process

Satisfaction with the returns process

10.0 out of 10

Recent Reviews for Pawhealer

Showing 41 - 60 of 519

Ziggy

Site Experience Feedback

Oct 11, 2024

I'm hoping to ease my Yorkshire terriers discomfort due to Coughing from a diagnosis of Heart Murmer.


Post-Delivery Feedback

Oct 22, 2024

My terrier has been suffering from a dry cough due to diagnosis of “Heart Murmur.” The medication I have purchased has given my dog great comfort. His cough is now minimal. He is able to take walks and is not suffering. I’m so grateful. I highly recommend your products. Thank you

BigJoe

Site Experience Feedback

Oct 20, 2024

Had a little problem @ checkout with credit card info.

Dane Mom

Site Experience Feedback

Oct 20, 2024

Well designed site

Mierms

Site Experience Feedback

Oct 10, 2024

Easy to navigate within the site, however, from what I could see there was no protection for viewing my cc number!


Post-Delivery Feedback

Oct 19, 2024

Excellent product, will not be without it as it has greatly benefitted my 10 yr old dog with collapsed trachea problems. However, the pricing is more than I can purchase it through other websites!

Sadie

Site Experience Feedback

Oct 11, 2024

Very easy to use. Found product and ordered.

kat

Post-Delivery Feedback

Oct 18, 2024

Great Information very good tracking

Online Shopper

Site Experience Feedback

Oct 18, 2024

The advertised code FREEBIE did not work on my order.

Online Shopper

Site Experience Feedback

Oct 09, 2024

Unlike my order from a month ago, I was NOT offered the option to have my herbs encapsulated. That means I have to do it I am pleased with the herb formulas and have expectations that they will help my older dogs.


Post-Delivery Feedback

Oct 17, 2024

Needed the formulas encapsulated and didn't see option for that. I made a comment to that effect and was contacted immediately to order the caps. Well done--excellent CS!

Lassie

Site Experience Feedback

Oct 17, 2024

I used the herbal dissolve and did see the tumors on the outside get smaller. That's why I'm ordering it again to see if it helps remove more.

King

Site Experience Feedback

Oct 16, 2024

Great products

Customer

Site Experience Feedback

Oct 15, 2024

Great Experience. I wish the Phlegm Trachea Support was available in liquid on the website. I always have to call in the order

Annabella

Site Experience Feedback

Oct 09, 2024

Many years have used most of your products and really working on my little dogs thank!


Post-Delivery Feedback

Oct 15, 2024

Yes, thank you for everything is fine products!

savvy

Site Experience Feedback

Oct 14, 2024

great experience!

Pia

Site Experience Feedback

Oct 14, 2024

Smooth transaction. Great sale going on.

Faye

Site Experience Feedback

Oct 14, 2024

Website answered all my questions and was easy to order.

Honey

Site Experience Feedback

Oct 13, 2024

Had problems with the promotion code

Carrie

Site Experience Feedback

Oct 12, 2024

I’m happy for the Columbus Day sale and free shipping!

spdknight

Site Experience Feedback

Oct 11, 2024

The purchase was straight forward, fast, and easy to work through.

EF

Site Experience Feedback

Oct 11, 2024

It is not the most technically up-to-date, but the items were easy to find.

Kim

Site Experience Feedback

Oct 11, 2024

Everything was great!