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Pawhealer Reviews - 515 Reviews - 9.4/10

Nov 29, 2024
Pawhealer sells traditional Chinese herbs, nutritional supplements, and pet products. They do not engage in the practice of veterinary medicine, veterinary surgery, or veterinary dentistry in any of its branches.

Pawhealer Rating

Rating
Overall Satisfaction9.4 /10
Would Shop Here Again9.5 /10
Likelihood to Recommend9.3 /10
Product Selection9.3 /10
Ease of Finding9.0 /10
Checkout Satisfaction9.3 /10
Product Met Expectations9.7 /10
On-Time Delivery9.3 /10
Satisfaction with Customer Support9.2 /10
Overall Satisfaction:
 

9.4out of 10


Would Shop Here Again:

 

9.5out of 10


Likelihood To Recommend:

 

9.3out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

84%80%

Neutral

12%16%

Negative

4%4%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.0 out of 10

Design of Site

Satisfaction with the look and design of the site

8.6 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.3 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.3 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.1 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.6 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

8.9 out of 10

Shipping Charges

Satisfaction with shipping charges

9.1 out of 10

Variety of Shipping Options

Desired shipping options were available

9.2 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.3 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.5 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.7 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.2 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.9 out of 10

Returns Process

Satisfaction with the returns process

10.0 out of 10

Recent Reviews for Pawhealer

Showing 121 - 140 of 515

Jk3700

Site Experience Feedback

Aug 27, 2024

Had a lot of trouble checking out. Couldn’t get past the PayPal nchacha test.

MO

Site Experience Feedback

Jul 04, 2024

I loved pawhealer products for my dog. The dissolve formula for fatty lumps has given my dog more energy and has definitely improved his weight.


Post-Delivery Feedback

Aug 26, 2024

Most of the products worked great, but i wish I knew what all the ingredients were and if mixing products was recommended.

Bob

Site Experience Feedback

Aug 25, 2024

The account history needs more detail to show what's been ordered in the past and to make reordering items easier.

Online Shopper

Post-Delivery Feedback

Aug 25, 2024

Just received these herbal remedies so have not used them yet. They were packed very well, considering the glass bottle. Will respond in about 4-6 weeks.

Gbell

Site Experience Feedback

Aug 08, 2024

My dog has congestive heart failure. I have been using this syrup for 2 months but purchasing it for $10 more a bottle. Happy to order direct and continue helping my baby survive a little longer.


Post-Delivery Feedback

Aug 23, 2024

Very satisfied with this company and their products.

Kat1men

Site Experience Feedback

Aug 23, 2024

Facile a trouver

Chi

Site Experience Feedback

Aug 17, 2024

With hope your Chinese medication can help my two dogs.


Post-Delivery Feedback

Aug 22, 2024

When order herbal medication for my two pets I can see some improvement. The process is still continued until it met the good result. Hopefully, these medications can heal my pets because they are very expensive and the insurance won't pay for it.

Dexter

Site Experience Feedback

Aug 19, 2024

I have now ordered my fourth bottle of hind leg weakness yang floating. I feel it has really helped my 10-year-old Rottweiler but every time I get on this website to order, I can’t ever find it. I have to go back into my account and look at my previous orders and re-ordered that way, I don’t know why when I put it up in the search bar it just won’t come up ?

Fuji Boy

Site Experience Feedback

Aug 03, 2024

links and codes worked fine. offered discountand free shipping. smooth check out process

Sugar Anne Chambers

Site Experience Feedback

Aug 12, 2024

The questions were spot on.The information given was clear and concise . However, I wasn't able to send a picture of Sugar Anne because when I did; I was cut off the site and then find it again. When I found the site again, I had to do the entire questionare again. Frustrating.


Post-Delivery Feedback

Aug 17, 2024

Professional/personable, chatted re: what could be a healthy resolution for my SugarAnne's congestion. Hopefully, this will work. Thanks.

Joy

Site Experience Feedback

Aug 17, 2024

Good interaction

Nat

Site Experience Feedback

Aug 09, 2024

I got the free shipping code but it didn’t work

Willie's Mom

Site Experience Feedback

Aug 12, 2024

I have a Maltese with a collapsing trachea. I purchased the trachea cough syrup and I feel it is really helping him. He doesn't seem to have nearly as much problem with his breathing when I give him the cough syrup. Doesn't honk as much either. I'm so glad to I've found a product that is helping him.

chihuahuas

Site Experience Feedback

Aug 12, 2024

great and professional over the phone needed help with some products and he was extremely helpful

Deborah Pettway

Site Experience Feedback

Jul 18, 2024

Good


Post-Delivery Feedback

Aug 12, 2024

Great products

Franceen

Site Experience Feedback

Jul 25, 2024

Comparatively easy


Post-Delivery Feedback

Aug 11, 2024

Some products helped. Some not so much.

Ladybird

Site Experience Feedback

Aug 09, 2024

The website works great. Easy to pull up your order history and easy to place new orders.

Ness

Site Experience Feedback

Aug 07, 2024

Easy to use loved free shipping code

Shaddy

Site Experience Feedback

Aug 07, 2024

My dog has a large mass making it hard to walk, he is over 16 years old ! I hope this helps.

Aleyda

Site Experience Feedback

Aug 06, 2024

Great