OptiContacts Reviews - 876 Reviews - /10
2013
Winner
Circle of
Excellence
1 years
OptiContacts Rating
Overall Satisfaction | Not yet rated |
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Would Shop Here Again | Not yet rated |
Likelihood to Recommend | Not yet rated |
Product Selection | Not yet rated |
Ease of Finding | Not yet rated |
Checkout Satisfaction | Not yet rated |
Product Met Expectations | Not yet rated |
On-Time Delivery | Not yet rated |
Satisfaction with Customer Support | Not yet rated |
Unavailable
Would Shop Here Again:
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Likelihood To Recommend:
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Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
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Design of Site
Satisfaction with the look and design of the site
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Satisfaction With Checkout
Satisfaction with the checkout process
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Product Selection
Satisfaction with the breadth of products available on the site
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Clarity of Product Information
How clear and understandable was the product information
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Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
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Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
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Shipping Charges
Satisfaction with shipping charges
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Variety of Shipping Options
Desired shipping options were available
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On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
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Order Tracking
Satisfaction with the ability to track the order
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Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
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Customer Support
Satisfaction with assisted or self-service help
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Product Availability
How easily were you able to find the product you were looking for
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Returns Process
Satisfaction with the returns process
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Recent Reviews for OptiContacts
Showing 161 - 180 of 876
JB
Site Experience Feedback
Mar 09, 2024
Love my contacts! Y'all make it easy to order!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Mar 09, 2024
great price will buy again if deals continue
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Annette
Site Experience Feedback
Mar 09, 2024
I have ordered from Opticontacts several times now. My optometrist tells me that my preferred contacts are fancy and expensive, but I don't have any trouble finding them here and they aren't too expensive. I re-ordered for only one eye this time and it was easy to find my previous order and choose the correct ones I needed. Great company!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Unhappy
Site Experience Feedback
Feb 28, 2024
Very affordable and easy ordering process.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Unhappy
Post-Delivery Feedback
Mar 09, 2024
The glasses are huge. Way too big for my face.
- Overall Rating: 1
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Mar 09, 2024
Satisfied
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
good
Site Experience Feedback
Mar 09, 2024
All the time the experience has been great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Scott
Site Experience Feedback
Feb 28, 2024
Have used you in the past with verry good results
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Scott
Post-Delivery Feedback
Mar 09, 2024
The first delivery didn’t arrive after contacting cs receved order fast. Thanks
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 5
- Customer Support: 10
- Full ratings for this review »
WOLFDKH
Post-Delivery Feedback
Mar 08, 2024
ITEMS RECIEVED CORRECTLY
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Katie
Site Experience Feedback
Mar 08, 2024
NA
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Alexa
Site Experience Feedback
Mar 08, 2024
Everything is good i don't have any problems with the orders
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Mar 08, 2024
I needed contacts and bought them
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 8
- Full ratings for this review »
Patty
Site Experience Feedback
Mar 07, 2024
I wish it was cheaper
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Mar 07, 2024
Great experience every time I order. Fast and easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Bryanna
Site Experience Feedback
Mar 01, 2024
Super easy to order my contacts and glasses. Better prices then other websites I checked.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
CHRIS
Site Experience Feedback
Mar 07, 2024
GOOD
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- Full ratings for this review »
Gabby
Site Experience Feedback
Feb 25, 2024
The website is very easy to navigate. I was able to quickly find my contacts and enter the prescription. It was nice to have the 30%off offer added to it. It made the contact price cheaper than going through my insurance. The only thing I did not really like/appreciate was it saying I also would get a free pair of sunglasses with my purchase. It did not state that I would lose my discount by doing so. I had to go back and redo everything since I would rather have the discount on my contacts versus receiving free sunglasses. Other than that, it was a pleasant experience.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
- Full ratings for this review »
Gabby
Post-Delivery Feedback
Mar 07, 2024
It was pretty quick and easy to order. It did take a little while to process everything, and the company did not send any updates as to what was going on. I thought it may have been related to getting my prescription confirmed by my optometrist, but nothing was ever said or sent. I do not recall receiving an email saying my order had shipped. I had to constantly go out of my way to check where it was/would arrive. It took about a week and a half to receive my order, which is longer than I had expected. Thankfully I received them just before I left for a trip and needed them.
- Overall Rating: 8
- Would Shop Here Again: N/A
- Likelihood To Recommend: 8
- On Time Delivery: 8
- Customer Support: N/A
- Full ratings for this review »
Lori
Post-Delivery Feedback
Mar 07, 2024
I always purchase from OTC Contacts prices, reasonable and shipping is pretty fast
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
opticontactenjoyer
Site Experience Feedback
Mar 07, 2024
it was easy and simple
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
ShellM
Site Experience Feedback
Mar 07, 2024
Usually there are no problems but I ran into a few today. When I went to reorder a previous order it kept showing that I had about 10 boxes of contacts in my cart so I had to delete all those and get it back to one. Then when I finished my order and my Apple Pay said the payment was done, it went to a Error screen. I didn’t know if it was still processing or not so I had to chat with a representative who was very helpful and let me know that my order and payment didn’t go through. I restarted the process again and had no problem this last time. Overall, I have always been very happy with OptiContacts and I still am! The issues today were nothing major.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
NA
Site Experience Feedback
Mar 07, 2024
fast service, great price
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- Full ratings for this review »