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OptiContacts Reviews - 876 Reviews - /10

OptiContacts.com is a direct to consumer contact lens and eyeglass company providing high quality contact lenses and glasses for a very low cost.
Circle of Excellence - OptiContacts

2013
Winner

Circle of
Excellence

1 years

OptiContacts Rating

Rating
Overall SatisfactionNot yet rated
Would Shop Here AgainNot yet rated
Likelihood to RecommendNot yet rated
Product SelectionNot yet rated
Ease of FindingNot yet rated
Checkout SatisfactionNot yet rated
Product Met ExpectationsNot yet rated
On-Time DeliveryNot yet rated
Satisfaction with Customer SupportNot yet rated
Overall Satisfaction:
 

Unavailable


Would Shop Here Again:

 

Unavailable


Likelihood To Recommend:

 

Unavailable


Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

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Design of Site

Satisfaction with the look and design of the site

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Satisfaction With Checkout

Satisfaction with the checkout process

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Product Selection

Satisfaction with the breadth of products available on the site

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Clarity of Product Information

How clear and understandable was the product information

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Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

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Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

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Shipping Charges

Satisfaction with shipping charges

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Variety of Shipping Options

Desired shipping options were available

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On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

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Order Tracking

Satisfaction with the ability to track the order

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Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

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Customer Support

Satisfaction with assisted or self-service help

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Product Availability

How easily were you able to find the product you were looking for

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Returns Process

Satisfaction with the returns process

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Recent Reviews for OptiContacts

Showing 161 - 180 of 876

JB

Site Experience Feedback

Mar 09, 2024

Love my contacts! Y'all make it easy to order!

Online Shopper

Site Experience Feedback

Mar 09, 2024

great price will buy again if deals continue

Annette

Site Experience Feedback

Mar 09, 2024

I have ordered from Opticontacts several times now. My optometrist tells me that my preferred contacts are fancy and expensive, but I don't have any trouble finding them here and they aren't too expensive. I re-ordered for only one eye this time and it was easy to find my previous order and choose the correct ones I needed. Great company!

Unhappy

Site Experience Feedback

Feb 28, 2024

Very affordable and easy ordering process.


Post-Delivery Feedback

Mar 09, 2024

The glasses are huge. Way too big for my face.

Online Shopper

Site Experience Feedback

Mar 09, 2024

Satisfied

good

Site Experience Feedback

Mar 09, 2024

All the time the experience has been great

Scott

Site Experience Feedback

Feb 28, 2024

Have used you in the past with verry good results


Post-Delivery Feedback

Mar 09, 2024

The first delivery didn’t arrive after contacting cs receved order fast. Thanks

WOLFDKH

Post-Delivery Feedback

Mar 08, 2024

ITEMS RECIEVED CORRECTLY

Katie

Site Experience Feedback

Mar 08, 2024

NA

Alexa

Site Experience Feedback

Mar 08, 2024

Everything is good i don't have any problems with the orders

Online Shopper

Site Experience Feedback

Mar 08, 2024

I needed contacts and bought them

Patty

Site Experience Feedback

Mar 07, 2024

I wish it was cheaper

Online Shopper

Site Experience Feedback

Mar 07, 2024

Great experience every time I order. Fast and easy

Bryanna

Site Experience Feedback

Mar 01, 2024

Super easy to order my contacts and glasses. Better prices then other websites I checked.

CHRIS

Site Experience Feedback

Mar 07, 2024

GOOD

Gabby

Site Experience Feedback

Feb 25, 2024

The website is very easy to navigate. I was able to quickly find my contacts and enter the prescription. It was nice to have the 30%off offer added to it. It made the contact price cheaper than going through my insurance. The only thing I did not really like/appreciate was it saying I also would get a free pair of sunglasses with my purchase. It did not state that I would lose my discount by doing so. I had to go back and redo everything since I would rather have the discount on my contacts versus receiving free sunglasses. Other than that, it was a pleasant experience.


Post-Delivery Feedback

Mar 07, 2024

It was pretty quick and easy to order. It did take a little while to process everything, and the company did not send any updates as to what was going on. I thought it may have been related to getting my prescription confirmed by my optometrist, but nothing was ever said or sent. I do not recall receiving an email saying my order had shipped. I had to constantly go out of my way to check where it was/would arrive. It took about a week and a half to receive my order, which is longer than I had expected. Thankfully I received them just before I left for a trip and needed them.

Lori

Post-Delivery Feedback

Mar 07, 2024

I always purchase from OTC Contacts prices, reasonable and shipping is pretty fast

opticontactenjoyer

Site Experience Feedback

Mar 07, 2024

it was easy and simple

ShellM

Site Experience Feedback

Mar 07, 2024

Usually there are no problems but I ran into a few today. When I went to reorder a previous order it kept showing that I had about 10 boxes of contacts in my cart so I had to delete all those and get it back to one. Then when I finished my order and my Apple Pay said the payment was done, it went to a Error screen. I didn’t know if it was still processing or not so I had to chat with a representative who was very helpful and let me know that my order and payment didn’t go through. I restarted the process again and had no problem this last time. Overall, I have always been very happy with OptiContacts and I still am! The issues today were nothing major.

NA

Site Experience Feedback

Mar 07, 2024

fast service, great price