OptiContacts Reviews - 948 Reviews - /10
2013
Winner
Circle of
Excellence
1 years
OptiContacts Rating
Overall Satisfaction | Not yet rated |
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Would Shop Here Again | Not yet rated |
Likelihood to Recommend | Not yet rated |
Product Selection | Not yet rated |
Ease of Finding | Not yet rated |
Checkout Satisfaction | Not yet rated |
Product Met Expectations | Not yet rated |
On-Time Delivery | Not yet rated |
Satisfaction with Customer Support | Not yet rated |
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Would Shop Here Again:
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Likelihood To Recommend:
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Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
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Design of Site
Satisfaction with the look and design of the site
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Satisfaction With Checkout
Satisfaction with the checkout process
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Product Selection
Satisfaction with the breadth of products available on the site
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Clarity of Product Information
How clear and understandable was the product information
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Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
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Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
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Shipping Charges
Satisfaction with shipping charges
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Variety of Shipping Options
Desired shipping options were available
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On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
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Order Tracking
Satisfaction with the ability to track the order
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Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
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Customer Support
Satisfaction with assisted or self-service help
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Product Availability
How easily were you able to find the product you were looking for
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Returns Process
Satisfaction with the returns process
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Recent Reviews for OptiContacts
Showing 121 - 140 of 948
Online Shopper
Site Experience Feedback
Mar 15, 2024
I love how easy it is to re-order contacts previously purchased. It already has my prescription from my previous purchase attached to the re-order. Very EASY!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Rocky
Post-Delivery Feedback
Mar 15, 2024
My brand of contacts was available and the price beat any other competitor. Contacts were delivered on time.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Biznes
Site Experience Feedback
Mar 15, 2024
all good! love the discount!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Campanelle
Site Experience Feedback
Mar 09, 2024
It was very helpful, and I was able to use a discount.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
- Full ratings for this review »
Campanelle
Post-Delivery Feedback
Mar 15, 2024
It's great having these on order and knowing they are quick. However, I often select 2 day shipping and it gets to me on the third day? That can be frustrating since they are contacts. I think also the prices are higher to your competitors. I can get more for nearly the same price elsewhere.
- Overall Rating: 7
- Would Shop Here Again: N/A
- Likelihood To Recommend: 7
- On Time Delivery: 7
- Customer Support: 9
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Mar 14, 2024
Not a fan of the processing fee but good discount today.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Bella
Site Experience Feedback
Mar 01, 2024
It was fine I hope I actually get my contacts and the time frame that they say that it will and I hope they are a decent quality
- Overall Rating: 5
- Would Shop Here Again: 5
- Likelihood To Recommend: 5
- Full ratings for this review »
Bella
Post-Delivery Feedback
Mar 14, 2024
When I came in, they were very nice very informative. Had all the right answers to all my questions was very happy with my purchase at the time until it was time for me to get trial pair of contacts they didn’t have them they had to order fine. They said it will take 2 to 3 business days. I said I’ll be back 2 to 3 business days and on the fourth business day. I was told that it could take up to next week until I get them when I receive my other contacts as well, I was like someone tell me that was like I wish they would’ve told you but this was gonna be so I asked My can I get that money back so we still have to charge it? I understand that I’m still gonna get them, but I didn’t get them when I was supposed to and now I have to wait additional time but no one told me before I got them they ripped had to order for some new ones when I finally got my glasses. They were fine Until I realized that the Glass tanning Wasn’t what I asked for now I don’t know what to do. I’m gonna try to go back and see if they can fix it, but I don’t want to go without my glasses anymore than when I already have been hopefully everything works out.
- Overall Rating: 4
- Would Shop Here Again: N/A
- Likelihood To Recommend: 5
- On Time Delivery: 1
- Customer Support: 2
- Full ratings for this review »
unbalanced
Site Experience Feedback
Mar 14, 2024
one of my eyes has astigmatism and one doesn't so I was frustrated that there is only acuvue oasis 12 pack, but I only wanted a 6 pack to go with the astigmatism 6 pack. But since I'll have to get a new eye exam in a few months I got a 12 pack and 6 pack and might just have to waste some of the 12 pack once I run out of the 6 pack and get the new prescription.
- Overall Rating: 6
- Would Shop Here Again: 8
- Likelihood To Recommend: 7
- Full ratings for this review »
Tami
Site Experience Feedback
Mar 14, 2024
Great discount promo that automatically was applied.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
oakleys34
Site Experience Feedback
Mar 14, 2024
easy to navigate and the prices cant be beat
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Fritz
Site Experience Feedback
Feb 21, 2024
No problem whatsoever
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
an
Post-Delivery Feedback
Mar 13, 2024
Ordering was easy and the time it took to ship to my home was faster than I expected!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
T
Site Experience Feedback
Mar 13, 2024
Good
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
BB
Site Experience Feedback
Mar 13, 2024
Easy to access!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Jason
Site Experience Feedback
Mar 13, 2024
It was quick and easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Annie
Site Experience Feedback
Mar 12, 2024
Easy to order contacts.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- Full ratings for this review »
JEB
Site Experience Feedback
Feb 18, 2024
Great experience! Very user friendly!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
cae
Site Experience Feedback
Mar 12, 2024
This website is fairly easy to maneuver and straightforward! I had a pleasant experience.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- Full ratings for this review »
Beautigirl
Site Experience Feedback
Mar 12, 2024
Everything went really smooth. Easy to reorder with new rx.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Lucy
Site Experience Feedback
Mar 12, 2024
Everything it was super good, it was so easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Will
Site Experience Feedback
Mar 12, 2024
Great prices and easy to navigate
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »