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OptiContacts Reviews - 948 Reviews - /10

OptiContacts.com is a direct to consumer contact lens and eyeglass company providing high quality contact lenses and glasses for a very low cost.
Circle of Excellence - OptiContacts

2013
Winner

Circle of
Excellence

1 years

OptiContacts Rating

Rating
Overall SatisfactionNot yet rated
Would Shop Here AgainNot yet rated
Likelihood to RecommendNot yet rated
Product SelectionNot yet rated
Ease of FindingNot yet rated
Checkout SatisfactionNot yet rated
Product Met ExpectationsNot yet rated
On-Time DeliveryNot yet rated
Satisfaction with Customer SupportNot yet rated
Overall Satisfaction:
 

Unavailable


Would Shop Here Again:

 

Unavailable


Likelihood To Recommend:

 

Unavailable


Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

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Design of Site

Satisfaction with the look and design of the site

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Satisfaction With Checkout

Satisfaction with the checkout process

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Product Selection

Satisfaction with the breadth of products available on the site

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Clarity of Product Information

How clear and understandable was the product information

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Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

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Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

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Shipping Charges

Satisfaction with shipping charges

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Variety of Shipping Options

Desired shipping options were available

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On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

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Order Tracking

Satisfaction with the ability to track the order

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Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

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Customer Support

Satisfaction with assisted or self-service help

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Product Availability

How easily were you able to find the product you were looking for

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Returns Process

Satisfaction with the returns process

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Recent Reviews for OptiContacts

Showing 121 - 140 of 948

Online Shopper

Site Experience Feedback

Mar 15, 2024

I love how easy it is to re-order contacts previously purchased. It already has my prescription from my previous purchase attached to the re-order. Very EASY!

Rocky

Post-Delivery Feedback

Mar 15, 2024

My brand of contacts was available and the price beat any other competitor. Contacts were delivered on time.

Biznes

Site Experience Feedback

Mar 15, 2024

all good! love the discount!

Campanelle

Site Experience Feedback

Mar 09, 2024

It was very helpful, and I was able to use a discount.


Post-Delivery Feedback

Mar 15, 2024

It's great having these on order and knowing they are quick. However, I often select 2 day shipping and it gets to me on the third day? That can be frustrating since they are contacts. I think also the prices are higher to your competitors. I can get more for nearly the same price elsewhere.

Online Shopper

Site Experience Feedback

Mar 14, 2024

Not a fan of the processing fee but good discount today.

Bella

Site Experience Feedback

Mar 01, 2024

It was fine I hope I actually get my contacts and the time frame that they say that it will and I hope they are a decent quality


Post-Delivery Feedback

Mar 14, 2024

When I came in, they were very nice very informative. Had all the right answers to all my questions was very happy with my purchase at the time until it was time for me to get trial pair of contacts they didn’t have them they had to order fine. They said it will take 2 to 3 business days. I said I’ll be back 2 to 3 business days and on the fourth business day. I was told that it could take up to next week until I get them when I receive my other contacts as well, I was like someone tell me that was like I wish they would’ve told you but this was gonna be so I asked My can I get that money back so we still have to charge it? I understand that I’m still gonna get them, but I didn’t get them when I was supposed to and now I have to wait additional time but no one told me before I got them they ripped had to order for some new ones when I finally got my glasses. They were fine Until I realized that the Glass tanning Wasn’t what I asked for now I don’t know what to do. I’m gonna try to go back and see if they can fix it, but I don’t want to go without my glasses anymore than when I already have been hopefully everything works out.

unbalanced

Site Experience Feedback

Mar 14, 2024

one of my eyes has astigmatism and one doesn't so I was frustrated that there is only acuvue oasis 12 pack, but I only wanted a 6 pack to go with the astigmatism 6 pack. But since I'll have to get a new eye exam in a few months I got a 12 pack and 6 pack and might just have to waste some of the 12 pack once I run out of the 6 pack and get the new prescription.

Tami

Site Experience Feedback

Mar 14, 2024

Great discount promo that automatically was applied.

oakleys34

Site Experience Feedback

Mar 14, 2024

easy to navigate and the prices cant be beat

Fritz

Site Experience Feedback

Feb 21, 2024

No problem whatsoever

an

Post-Delivery Feedback

Mar 13, 2024

Ordering was easy and the time it took to ship to my home was faster than I expected!

T

Site Experience Feedback

Mar 13, 2024

Good

BB

Site Experience Feedback

Mar 13, 2024

Easy to access!

Jason

Site Experience Feedback

Mar 13, 2024

It was quick and easy

Annie

Site Experience Feedback

Mar 12, 2024

Easy to order contacts.

JEB

Site Experience Feedback

Feb 18, 2024

Great experience! Very user friendly!

cae

Site Experience Feedback

Mar 12, 2024

This website is fairly easy to maneuver and straightforward! I had a pleasant experience.

Beautigirl

Site Experience Feedback

Mar 12, 2024

Everything went really smooth. Easy to reorder with new rx.

Lucy

Site Experience Feedback

Mar 12, 2024

Everything it was super good, it was so easy

Will

Site Experience Feedback

Mar 12, 2024

Great prices and easy to navigate