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OfficeFurniture2go.com Reviews - 241 Reviews - 9.5/10

Nov 27, 2024
OfficeFurniture2go.com has been serving customers nationally in the furniture and accessories business for over 30 years and has sold furniture on the internet since 1998. Their mission is to offer you the lowest possible prices on quality furniture and accessories along with exceptional Customer Service.

OfficeFurniture2go.com Rating

Rating
Overall Satisfaction9.5 /10
Would Shop Here Again9.4 /10
Likelihood to Recommend9.4 /10
Product Selection9.4 /10
Ease of Finding9.3 /10
Checkout Satisfaction9.6 /10
Product Met Expectations9.3 /10
On-Time Delivery9.6 /10
Satisfaction with Customer Support9.3 /10
Overall Satisfaction:
 

9.5out of 10


Would Shop Here Again:

 

9.4out of 10


Likelihood To Recommend:

 

9.4out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

83%90%

Neutral

15%10%

Negative

3%0%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.3 out of 10

Design of Site

Satisfaction with the look and design of the site

9.1 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.6 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.4 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.2 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.3 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.0 out of 10

Shipping Charges

Satisfaction with shipping charges

9.3 out of 10

Variety of Shipping Options

Desired shipping options were available

9.4 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.6 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.3 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.3 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.3 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.6 out of 10

Returns Process

Satisfaction with the returns process

10.0 out of 10

Recent Reviews for OfficeFurniture2go.com

Showing 161 - 180 of 241

RFS

Site Experience Feedback

Feb 16, 2024

Called listed number for a special question and phone answered immediately and representative was friendly and knowledgeable.


Post-Delivery Feedback

Mar 11, 2024

Ordering process was good. The website was good. The tracking is a little bit of a problem because it tracks it only to win ABF stops. It does not show tracking for the last two warehouses. I had to call completely different companies. One of the pieces was damaged in delivery. I do not know how that is going to work out. I have sent in pictures.

Ropes Gray LLP

Site Experience Feedback

Mar 11, 2024

All good.

Online Shopper

Site Experience Feedback

Mar 11, 2024

Easy and fast

Online Shopper

Site Experience Feedback

Mar 10, 2024

Excellent, am a little concern as to the lack of reviews on the product, yet hopeful what it shows it what we get.

Memip

Site Experience Feedback

Feb 09, 2024

Great selection, several products to choose for. Easy to set order.

KARLIXA

Site Experience Feedback

Mar 07, 2024

THE WAY TO BUY IS VER EASY AND SECURE. THE FURNITURE IS PRETTY AWESOME.

Jim

Site Experience Feedback

Feb 19, 2024

I will gladly rate you upon receipt of product to see the quality and service.

J

Site Experience Feedback

Mar 03, 2024

Good

Rob

Site Experience Feedback

Mar 01, 2024

Purchase was an easy experience!

BVM - Business

Site Experience Feedback

Feb 13, 2024

Great website! Easy to navigate, great selection, found my preferred items quickly, checkout was efficient, and prices were reasonable.

ianwood72

Site Experience Feedback

Jan 30, 2024

Was very easy to find products based on category descriptions, not all color options would display properly which makes difficult to assume its correct for my needs.


Post-Delivery Feedback

Feb 28, 2024

Instructions to assemble were terrible, had to improvise with most of it, even sent the wrong legs for the table which I am also not convinced is the one i ordered but it works and i dont want to deal with it.

russ

Site Experience Feedback

Feb 28, 2024

Over the years have purchased from Office Furniture multiple times. Always a positive experience.

dshoe

Site Experience Feedback

Feb 28, 2024

quick and easy to search and find what I am looking for.

Alex

Site Experience Feedback

Feb 15, 2024

everything under one roof


Post-Delivery Feedback

Feb 26, 2024

It is a good addition to my office and was easy to assemble.

ccroby

Site Experience Feedback

Feb 09, 2024

Called and spoke to Sarah Frandle for specs on the conference room table. She was helpful and nice. I also asked for a discount and she provided a 10% reduction in price.


Post-Delivery Feedback

Feb 26, 2024

There were no pre drilled holes in the table top that I needed to put together. I had to hire someone to out together our 7 training tables. So I had an additional $175 expense that should not have been necessary. Manufacturer was going to have me return the product but your staff told me how to just drill my own holes. Not having the proper equipment, I had to go to a handi-man. Your products should be able to be assembled by the average person with the tools you send in the packaging or should come with a warning (or pre-assembled).

CJ

Site Experience Feedback

Feb 07, 2024

My office does not have a loading dock. It would be more convenient and helpful for the delivery guy to, at least, take the forklift to the elevator on the first floor. Last time I had to take the desk apart in the hospital lobby and take each piece up the elevator. If the forklift could just drop the whole delivery into the elevator, I could have had an easier time. This is my only criticism of the whole ordeal. I have purchased 6 desks and I don't mind paying the delivery into the building fee but it could at least be placed on the elevator.


Post-Delivery Feedback

Feb 26, 2024

Desk are always in good order, easy to put together. The only complaint I have is that the delivery is not to the office. Delivery is only to the front of the building, then I have to carry each individual piece up to the 3rd floor office. It is too heavy to move all at once. For the price of the desk though it's the cheapest deal.

DOC

Site Experience Feedback

Feb 09, 2024

AT TIMES HARD TO GO BACK AND FIND ITEMS ALREADY HAD SEEN BUT NOT SAVED SO ATE UP SOME TIME WITH THAT BUT OVER ALL WAS GOOD

rs

Site Experience Feedback

Feb 22, 2024

Good

Gig

Site Experience Feedback

Feb 20, 2024

We received the catalogue in the mail, picked out the chair and ordered it online. Very friendly website.

D

Site Experience Feedback

Feb 20, 2024

everything was quite ok with this shopping experience