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Mikasa Reviews - 7,160 Review - 9.1/10

Dec 3, 2024
Founded in 1948, Mikasa features a broad selection of quality tabletop products, including dinnerware, crystal stemware, barware, flatware and decorative accessories.

Mikasa Rating

Rating
Overall Satisfaction9.1 /10
Would Shop Here Again9.0 /10
Likelihood to Recommend9.1 /10
Product Selection9.2 /10
Ease of Finding9.3 /10
Checkout Satisfaction9.5 /10
Product Met Expectations9.1 /10
On-Time Delivery9.3 /10
Satisfaction with Customer Support8.6 /10
Overall Satisfaction:
 

9.1out of 10


Would Shop Here Again:

 

9.0out of 10


Likelihood To Recommend:

 

9.1out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

85%86%

Neutral

11%10%

Negative

4%4%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.3 out of 10

Design of Site

Satisfaction with the look and design of the site

9.4 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.5 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.2 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.4 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.4 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.1 out of 10

Shipping Charges

Satisfaction with shipping charges

8.5 out of 10

Variety of Shipping Options

Desired shipping options were available

9.0 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.3 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.3 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.1 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.6 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.3 out of 10

Returns Process

Satisfaction with the returns process

5.1 out of 10

Recent Reviews for Mikasa

Showing 81 - 100 of 7,160

Oda

Post-Delivery Feedback

Dec 02, 2024

Too many notices with different delivery dates and unable to use track using the tracking number. Took too long to deliver.

Apples

Site Experience Feedback

Dec 02, 2024

Good experience. Needed more bows and they are a great price.

Feralita

Site Experience Feedback

Dec 02, 2024

Took a little time to find the item. Would have liked it to be a little easier to find the pattern for which I was looking.

Winter

Site Experience Feedback

Dec 02, 2024

it was good

Delighted

Site Experience Feedback

Dec 02, 2024

Very easy to use and products are beautiful

Ellen S.

Site Experience Feedback

Nov 10, 2024

Very easy to navigate website!


Post-Delivery Feedback

Dec 02, 2024

No bad experiences! A charcuterie board and a vegetable bowl we’re ordered. Fabulous pricing and gorgeous products.

Online Shopper

Site Experience Feedback

Dec 02, 2024

Found the platter to the china that my daughter bought - and pattern was discontinued in 2010

Bring back Mikasa from 20 years ago

Post-Delivery Feedback

Dec 02, 2024

I bought a vegetable dish because I broke one that I had from 20 years ago. Even though allegedly I bought the same line and the same thing, what came was a different shape, size and totally different color than what it used to be. You have cheapened the quality of Mikasa and I will not be ordering direct from Mikasa again. If I need something, I will be ordering from Replacements. I found the discontinued vegetable bowl on Replacements and am much happier with my purchase. You totally cheapened the French Countryside line and instead of it being white, as all my other pieces are, the new dish came from Mikasa, and it is an off white, cream color. Very disappointing.

Online Shopper

Site Experience Feedback

Dec 02, 2024

Love this pattern

NJL

Site Experience Feedback

Dec 02, 2024

Found exactly what I searched for.

Jenn V

Site Experience Feedback

Dec 02, 2024

Perfect present for mom.

Dave

Site Experience Feedback

Dec 02, 2024

You were out of stock for italian DD-900 plate

Starstruck

Site Experience Feedback

Dec 02, 2024

I love the website!

SSH

Site Experience Feedback

Dec 01, 2024

Easy to navigate, response time was good.

Riyansh

Site Experience Feedback

Dec 01, 2024

Great products to select from with good description and ease of the process checking out and great discounts.

Sherry

Site Experience Feedback

Dec 01, 2024

I purchased 40 piece samantha bone china set from Costco but I need 4 extra salad and dinner plates, and extra bowls. I was able to purchase the salad and bowls tonight but will have to wait for the extra dinner plates to be in stock.

Sasha

Site Experience Feedback

Dec 01, 2024

I was able to find exactly what I needed and then some)

Tom

Site Experience Feedback

Dec 01, 2024

We lost all of our Mikasa Arabella dishes in Hurricane Helene. I'm replacing these for my wife. She loves your product.

None

Site Experience Feedback

Dec 01, 2024

None

Uncle Fritz

Site Experience Feedback

Dec 01, 2024

Mostly very good, hasn't always been (esp, when in the past, damages incurred were a bit of a run-around to deal with). And also, my points didn't qualify, which I'm not happy about.