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Mikasa Reviews - 7,160 Review - 9.1/10

Dec 3, 2024
Founded in 1948, Mikasa features a broad selection of quality tabletop products, including dinnerware, crystal stemware, barware, flatware and decorative accessories.

Mikasa Rating

Rating
Overall Satisfaction9.1 /10
Would Shop Here Again9.0 /10
Likelihood to Recommend9.1 /10
Product Selection9.2 /10
Ease of Finding9.3 /10
Checkout Satisfaction9.5 /10
Product Met Expectations9.1 /10
On-Time Delivery9.3 /10
Satisfaction with Customer Support8.6 /10
Overall Satisfaction:
 

9.1out of 10


Would Shop Here Again:

 

9.0out of 10


Likelihood To Recommend:

 

9.1out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

85%86%

Neutral

11%10%

Negative

4%4%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.3 out of 10

Design of Site

Satisfaction with the look and design of the site

9.4 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.5 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.2 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.4 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.4 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.1 out of 10

Shipping Charges

Satisfaction with shipping charges

8.5 out of 10

Variety of Shipping Options

Desired shipping options were available

9.0 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.3 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.3 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.1 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.6 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.3 out of 10

Returns Process

Satisfaction with the returns process

5.1 out of 10

Recent Reviews for Mikasa

Showing 41 - 60 of 7,160

Claudia

Site Experience Feedback

Dec 02, 2024

Excelente

Holiday

Site Experience Feedback

Dec 02, 2024

I saw the holiday stemless glasses and loved them. I thought they would complement my table.

Gigi

Site Experience Feedback

Dec 02, 2024

Extremely easy and clearly stated.

Denia

Site Experience Feedback

Dec 02, 2024

It so so easy to find the product I was looking for and the ordering was a walk in the park as was the check out.

Terri

Site Experience Feedback

Dec 02, 2024

The Mikasa website is easy to navigate and order from. Great prices and sales, always an easy choice to shop from

Beth

Site Experience Feedback

Dec 02, 2024

There were only 7 available salad plates and I wanted 8. Happy to get them at this price.

Misscg

Site Experience Feedback

Dec 02, 2024

great

Em

Site Experience Feedback

Dec 02, 2024

My whole order process went smoothly. I appreciate how many options are included to check out.

Online Shopper

Site Experience Feedback

Dec 02, 2024

Good

Online Shopper

Site Experience Feedback

Dec 02, 2024

Your website is very easy to use. Deleting, going back and forth trying to decide was easy. The items I wanted are in stock!

Online Shopper

Site Experience Feedback

Dec 02, 2024

Great

Online Shopper

Site Experience Feedback

Dec 02, 2024

The products don't have enough pictures, the product description isn't consistent, meaning mugs of one kind will have some information of the product clearly stated for others i really have to dig deep to find. I would appreaciate some pictures of the products where a person is holding a mug etc.

Dottie

Site Experience Feedback

Dec 02, 2024

I love Holiday serving pieces. I wish Mikasa Venetian Lace wasnt' discontinued.

Online Shopper

Site Experience Feedback

Dec 02, 2024

I love your English Countryside set however, most of the items are always sold out.

Ray

Site Experience Feedback

Dec 02, 2024

Disappointed what I bought earlier was not 40% off.

Maw Maw

Site Experience Feedback

Dec 02, 2024

Just that it doesn't give you a discount code. I had to call to get it.

Cynschl

Site Experience Feedback

Dec 02, 2024

I'm so excited, I was able to purchase the items I need more of with the set I currently own.

Fran

Site Experience Feedback

Dec 02, 2024

When I added a product to the cart, I pressed the “x” to exit the cart and keep shopping and I kept pressing the “x” to delete the product from the cart instead of exiting the cart. Maybe change the position of the “x”

Rach

Site Experience Feedback

Dec 02, 2024

The experience was great and the website showed me exactly what I was looking for

MBB

Site Experience Feedback

Dec 02, 2024

GREAT DISCOUNTS & FREE SHIPPING WIN WIN