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Mikasa Reviews - 7,160 Review - 9.1/10

Dec 3, 2024
Founded in 1948, Mikasa features a broad selection of quality tabletop products, including dinnerware, crystal stemware, barware, flatware and decorative accessories.

Mikasa Rating

Rating
Overall Satisfaction9.1 /10
Would Shop Here Again9.0 /10
Likelihood to Recommend9.1 /10
Product Selection9.2 /10
Ease of Finding9.3 /10
Checkout Satisfaction9.5 /10
Product Met Expectations9.1 /10
On-Time Delivery9.3 /10
Satisfaction with Customer Support8.6 /10
Overall Satisfaction:
 

9.1out of 10


Would Shop Here Again:

 

9.0out of 10


Likelihood To Recommend:

 

9.1out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

85%86%

Neutral

11%10%

Negative

4%4%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.3 out of 10

Design of Site

Satisfaction with the look and design of the site

9.4 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.5 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.2 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.4 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.4 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.1 out of 10

Shipping Charges

Satisfaction with shipping charges

8.5 out of 10

Variety of Shipping Options

Desired shipping options were available

9.0 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.3 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.3 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.1 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.6 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.3 out of 10

Returns Process

Satisfaction with the returns process

5.1 out of 10

Recent Reviews for Mikasa

Showing 61 - 80 of 7,160

Eddie

Site Experience Feedback

Dec 02, 2024

Love the dishes

Star

Site Experience Feedback

Dec 02, 2024

Very easy to use.

Sudha

Site Experience Feedback

Dec 02, 2024

Good but sometimes website should offer free shipping and I want to see more products

Molly C

Site Experience Feedback

Dec 02, 2024

Great experience

Kulwant

Site Experience Feedback

Dec 02, 2024

This is the 1st order I place on line and really easy and happy to do shopping online

Pasta bowls

Site Experience Feedback

Dec 02, 2024

Happy to find a cyber Monday deal with free shipping

Ruthie

Site Experience Feedback

Dec 02, 2024

Easy to navigate

Richard

Site Experience Feedback

Dec 02, 2024

I was referred to the site with links to several items for choose from so the process was easy.

Sheri

Site Experience Feedback

Dec 02, 2024

The website was easy to navigate and had the products I wanted.

Konakina

Site Experience Feedback

Dec 02, 2024

Went directly to my friends pattern, found what I was looking for.

Pablito

Site Experience Feedback

Dec 02, 2024

The 40% discount sealed the deal.

A

Site Experience Feedback

Dec 02, 2024

It was nice to come back to this item and see that it was still in my cart — and that shipping was free. Thank you.

Bren

Site Experience Feedback

Dec 02, 2024

No

Pete

Site Experience Feedback

Dec 02, 2024

My wife loves Mikasa so I buy her and our adult kids pieces to add to their patterns

Sad

Site Experience Feedback

Dec 02, 2024

The check-out offers a military discount. My spouse of 43 years is a retired AF fighter pilot. The process to have that discount is unbelievably complex. I stopped after spending 12 minutes trying to get the discount applied. NOT GOOD!!!

Young

Post-Delivery Feedback

Dec 02, 2024

I love it!!

Jules

Post-Delivery Feedback

Dec 02, 2024

I have always loved Mikasa for the designs, quality and the style. I first received Mikasa as a gift. Ordering on line has b en easy and economical. I’ll be getting more Mikasa.

Megeogeek

Site Experience Feedback

Nov 22, 2024

I did not feel that clearance or sale language or images were very prominent – that includes codes for discounts. Finding the products I was interested in was relatively easy though, but I had to enter the info in the search engine. If there were a few steps involved, it would be more user-friendly. Overall, the site is relatively easy to use and I would recommend the site and their products.

Rene

Site Experience Feedback

Dec 02, 2024

Great value.

Renie

Site Experience Feedback

Dec 02, 2024

good