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Mikasa Reviews - 7,160 Review - 9.1/10

Dec 3, 2024
Founded in 1948, Mikasa features a broad selection of quality tabletop products, including dinnerware, crystal stemware, barware, flatware and decorative accessories.

Mikasa Rating

Rating
Overall Satisfaction9.1 /10
Would Shop Here Again9.0 /10
Likelihood to Recommend9.1 /10
Product Selection9.2 /10
Ease of Finding9.3 /10
Checkout Satisfaction9.5 /10
Product Met Expectations9.1 /10
On-Time Delivery9.3 /10
Satisfaction with Customer Support8.6 /10
Overall Satisfaction:
 

9.1out of 10


Would Shop Here Again:

 

9.0out of 10


Likelihood To Recommend:

 

9.1out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

85%86%

Neutral

11%10%

Negative

4%4%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.3 out of 10

Design of Site

Satisfaction with the look and design of the site

9.4 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.5 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.2 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.4 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.4 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.1 out of 10

Shipping Charges

Satisfaction with shipping charges

8.5 out of 10

Variety of Shipping Options

Desired shipping options were available

9.0 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.3 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.3 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.1 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.6 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.3 out of 10

Returns Process

Satisfaction with the returns process

5.1 out of 10

Recent Reviews for Mikasa

Showing 21 - 40 of 7,160

None

Site Experience Feedback

Dec 02, 2024

Quick and easy

Liz

Site Experience Feedback

Dec 02, 2024

Awesome

FM

Site Experience Feedback

Dec 02, 2024

Easy

momof1

Site Experience Feedback

Dec 02, 2024

great experience

Scarlett178-

Site Experience Feedback

Dec 02, 2024

Great

flash

Site Experience Feedback

Dec 02, 2024

easy to fill out and right on point and free sguooubg

GRAMMTY

Site Experience Feedback

Dec 02, 2024

OK

BC

Site Experience Feedback

Dec 02, 2024

Easy to use, fast check out

Sam

Site Experience Feedback

Dec 02, 2024

Colors vary from one photo to another of the same product.

KSMom

Site Experience Feedback

Nov 09, 2024

I was looking for a dinnerware set that included no mugs- just plates and bowls. I ended up having to order some things separately, but that's ok. I do like how you can see all of the pieces by collection.


Post-Delivery Feedback

Dec 02, 2024

I was so happy to find a timeless everyday pattern that offered almost all of the pieces we were looking for. Three sizes of bowls plus serving bowls and the usual plates. The only thing would add is tiny ramekins or small sauce bowls. The quality of the dishes is better than anticipated and the value is excellent! I appreciate being able to buy directly from Mikasa and not through Amazon for a change. We will definitely purchase again through Mikasa and recommend others do the same.

Bfw

Site Experience Feedback

Dec 02, 2024

Great cyber Monday pricing

Online Shopper

Site Experience Feedback

Dec 02, 2024

Easy and clear to utilize website. Check out also easy to complete.

Labubbler

Site Experience Feedback

Dec 02, 2024

Straight forward. Easy transaction

Elsie

Site Experience Feedback

Dec 02, 2024

Easy to use website.

stevemc

Site Experience Feedback

Dec 02, 2024

Of my 4 orders, one arrived with a single broken teacup. This was replaced promptly within a week with a simple email to the service address. Awesome products and good servic!

NewPlates

Site Experience Feedback

Dec 02, 2024

Scrolling on your site is horrible.

Wanda

Site Experience Feedback

Dec 02, 2024

Everything was clear & concise on the website. No issues

Online Shopper

Site Experience Feedback

Dec 02, 2024

I would like Mikasa to increase the quality of the swirl China. I bought a set 10 years ago and when I replace pieces that brake I can see a quality decline. Thank you

Joseph

Site Experience Feedback

Dec 02, 2024

Great products and great prices on cyber Monday. Highly recommended.

Carrie

Site Experience Feedback

Dec 02, 2024

Easy to locate additional plates I need for my collection. I had ordered 2 sets online with Costco but didn’t realize they had gold trim which doesn’t match the set I have with out it. I’ll be returning those to Costco