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Mikasa Reviews - 7,160 Review - 9.1/10

Dec 3, 2024
Founded in 1948, Mikasa features a broad selection of quality tabletop products, including dinnerware, crystal stemware, barware, flatware and decorative accessories.

Mikasa Rating

Rating
Overall Satisfaction9.1 /10
Would Shop Here Again9.0 /10
Likelihood to Recommend9.1 /10
Product Selection9.2 /10
Ease of Finding9.3 /10
Checkout Satisfaction9.5 /10
Product Met Expectations9.1 /10
On-Time Delivery9.3 /10
Satisfaction with Customer Support8.6 /10
Overall Satisfaction:
 

9.1out of 10


Would Shop Here Again:

 

9.0out of 10


Likelihood To Recommend:

 

9.1out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

85%86%

Neutral

11%10%

Negative

4%4%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.3 out of 10

Design of Site

Satisfaction with the look and design of the site

9.4 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.5 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.2 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.4 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.4 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.1 out of 10

Shipping Charges

Satisfaction with shipping charges

8.5 out of 10

Variety of Shipping Options

Desired shipping options were available

9.0 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.3 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.3 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.1 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.6 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.3 out of 10

Returns Process

Satisfaction with the returns process

5.1 out of 10

Recent Reviews for Mikasa

Showing 1 - 20 of 7,160

Renee

Site Experience Feedback

Dec 02, 2024

I like that you offer Apple Pay and PayPal. It is easier and somewhat more secure.

Merchita

Site Experience Feedback

Dec 02, 2024

I'm happy with my purchase experience

Sam

Site Experience Feedback

Dec 02, 2024

Straight, quick survey!

Julia

Site Experience Feedback

Dec 02, 2024

Mikasa website is easy to maneuver, products are easy to find.

Online Shopper

Site Experience Feedback

Dec 02, 2024

Easy process

Online Shopper

Site Experience Feedback

Dec 02, 2024

na

Beth

Site Experience Feedback

Dec 02, 2024

Checkout was simple and seamless.

Lin

Site Experience Feedback

Dec 02, 2024

Good.

Jess

Post-Delivery Feedback

Dec 02, 2024

Great product choices, awesome customer service that are really helpful. Recommend 100%

Kate

Site Experience Feedback

Dec 02, 2024

I am hosting a wine and dine this month and I was looking for inexpensive seasonal tableware to use instead of my formal vintage Mikasa that I normally use for special family gatherings. I found this on the website very quickly.

Harry

Site Experience Feedback

Dec 02, 2024

We enjoy Mikasa Swirl as our everyday china…adding pasta bowls to the collection.

Canyon Chick

Site Experience Feedback

Dec 02, 2024

I am happy that French Countryside continues to be stocked. I needed replacements for the fruit bowls, which receive a lot of use in the household. I appreciate the 40 percent off for Cyber Monday.

Online Shopper

Site Experience Feedback

Dec 02, 2024

I appreciate the variety and ease of ordering. However, given the cyber monday deals, i would like the ability to put in a rain check order, buying the Trellis vegetable bowl now and have it shipped to me whenever it becomes available again.

Foz

Site Experience Feedback

Dec 02, 2024

Excellent design

Clare

Site Experience Feedback

Dec 02, 2024

Website easy to use; however, did not like how out of stock items still showed at top of page

Online Shopper

Site Experience Feedback

Dec 02, 2024

Would like to see more options in stoneware dinner set other than white. There are only 2-4 options

Tony

Site Experience Feedback

Dec 02, 2024

Great service. Enjoy the fact that today cyber Monday there was free shipping

Online Shopper

Site Experience Feedback

Dec 02, 2024

Sent my daughter the link and she responded

Online Shopper

Site Experience Feedback

Dec 02, 2024

Good

BG

Site Experience Feedback

Dec 02, 2024

Merchandise was easy to find and purchase options were clear.