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Mantels Direct Reviews - 195 Reviews - /10

Mantels Direct has been offering the highest quality products, paired with an unmatched expert consultant service, since 2002. They take pride in offering a wide assortment of fireplace shelves, fireplace mantels, fireplace surround kits and fireplace accessories.

Mantels Direct Rating

Rating
Overall SatisfactionNot yet rated
Would Shop Here AgainNot yet rated
Likelihood to RecommendNot yet rated
Product SelectionNot yet rated
Ease of FindingNot yet rated
Checkout SatisfactionNot yet rated
Product Met ExpectationsNot yet rated
On-Time DeliveryNot yet rated
Satisfaction with Customer SupportNot yet rated
Overall Satisfaction:
 

Unavailable


Would Shop Here Again:

 

Unavailable


Likelihood To Recommend:

 

Unavailable


Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

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Design of Site

Satisfaction with the look and design of the site

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Satisfaction With Checkout

Satisfaction with the checkout process

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Product Selection

Satisfaction with the breadth of products available on the site

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Clarity of Product Information

How clear and understandable was the product information

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Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

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Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

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Shipping Charges

Satisfaction with shipping charges

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Variety of Shipping Options

Desired shipping options were available

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On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

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Order Tracking

Satisfaction with the ability to track the order

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Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

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Customer Support

Satisfaction with assisted or self-service help

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Product Availability

How easily were you able to find the product you were looking for

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Returns Process

Satisfaction with the returns process

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Recent Reviews for Mantels Direct

Showing 81 - 100 of 195

Sally

Post-Delivery Feedback

Feb 15, 2024

the mantle was at a good price point, nice quality and shipped quickly

MNH

Site Experience Feedback

Feb 15, 2024

Love all the options available, with the ability to adapt to a clients specific style and decor... Super easy to navigate and select desired options with my client!

Webgirl26

Site Experience Feedback

Feb 15, 2024

Your staff has been so extremely helpful. Lori is amazing and everyone I have talked to has been incredible.

Online Shopper

Site Experience Feedback

Feb 14, 2024

it was fine

rb

Site Experience Feedback

Feb 13, 2024

easy

JB

Site Experience Feedback

Feb 12, 2024

Difficult to navigate on mobile device. Had to continuously input filters. Payment process was cumbersome

PamG

Site Experience Feedback

Feb 05, 2024

I ordered the mantle on Sunday so I have not received my confirmation email and it is Monday afternoon. I had hoped I would have received it by now so I would know my order is being processed and I would have an approximate shipment date. The order process went smoothly. I would just like to be contacted that my order is being processed.

BunnyS

Site Experience Feedback

Feb 11, 2024

So great that I can get samples and return when finished. Looking forward to feeling confident that our mantle will look great.

Native Texan

Site Experience Feedback

Jan 24, 2024

I had browsed website several times while shopping for this item. I found the Mantels Direct website to be easy to navigate, merchandise search was easy and the buying & check process was super easy. Easily found answers to all my questions. No stress!

Online Shopper

Site Experience Feedback

Feb 07, 2024

Good

Lucy

Site Experience Feedback

Feb 06, 2024

I signed up for 5% discount, but it wasn't accepted

BOBBY

Site Experience Feedback

Jan 26, 2024

WHEN I WENT TO THE WEBSITE TO LOOK FORR MANTLES IT SAID i WOULD BE RECIEVING A 5% DISCOUNT CODE VIA EMAIL OR TEXT WHICH I NEVER RECIEVED. IF THAT 5% DISCOUNT COULD BE ADDED TO MY ORDER...THAT WOULD BE GREATLY APPRECIATED.


Post-Delivery Feedback

Feb 06, 2024

Great selection and availability. Product was delivered on time. I will definately order from Mantels Direct again.

Samples

Site Experience Feedback

Feb 05, 2024

I like being able to order samples for color matching.

Online Shopper

Site Experience Feedback

Feb 05, 2024

thorough website

Hunt

Site Experience Feedback

Jan 15, 2024

Website is great


Post-Delivery Feedback

Feb 05, 2024

Ordered and received on time and as expected. The mantel goes in tomorrow.

Rooster

Site Experience Feedback

Feb 05, 2024

Things went well

Adrienne

Site Experience Feedback

Jan 19, 2024

It was very easy and self explanatory


Post-Delivery Feedback

Feb 05, 2024

This process was very simple and easy. Measurements were exact so it was easy to find the item that would work for me. Delivery was really fast and everything was packed nicely so no damage would occur. I would definitely buy from Mantels Direct again!

Online Shopper

Site Experience Feedback

Feb 03, 2024

Very good.

Daina

Site Experience Feedback

Feb 03, 2024

No issues.

Robbie

Site Experience Feedback

Feb 02, 2024

On phone