Mantels Direct Reviews - 195 Reviews - /10
Mantels Direct Rating
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Would Shop Here Again | Not yet rated |
Likelihood to Recommend | Not yet rated |
Product Selection | Not yet rated |
Ease of Finding | Not yet rated |
Checkout Satisfaction | Not yet rated |
Product Met Expectations | Not yet rated |
On-Time Delivery | Not yet rated |
Satisfaction with Customer Support | Not yet rated |
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Would Shop Here Again:
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Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
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Design of Site
Satisfaction with the look and design of the site
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Satisfaction With Checkout
Satisfaction with the checkout process
Not yet rated
Product Selection
Satisfaction with the breadth of products available on the site
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Clarity of Product Information
How clear and understandable was the product information
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Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
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Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
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Shipping Charges
Satisfaction with shipping charges
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Variety of Shipping Options
Desired shipping options were available
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On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
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Order Tracking
Satisfaction with the ability to track the order
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Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
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Customer Support
Satisfaction with assisted or self-service help
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Product Availability
How easily were you able to find the product you were looking for
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Returns Process
Satisfaction with the returns process
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Recent Reviews for Mantels Direct
Showing 81 - 100 of 195
Sally
Post-Delivery Feedback
Feb 15, 2024
the mantle was at a good price point, nice quality and shipped quickly
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
MNH
Site Experience Feedback
Feb 15, 2024
Love all the options available, with the ability to adapt to a clients specific style and decor... Super easy to navigate and select desired options with my client!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Webgirl26
Site Experience Feedback
Feb 15, 2024
Your staff has been so extremely helpful. Lori is amazing and everyone I have talked to has been incredible.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Feb 14, 2024
it was fine
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: N/A
- Full ratings for this review »
rb
Site Experience Feedback
Feb 13, 2024
easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
JB
Site Experience Feedback
Feb 12, 2024
Difficult to navigate on mobile device. Had to continuously input filters. Payment process was cumbersome
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- Full ratings for this review »
PamG
Site Experience Feedback
Feb 05, 2024
I ordered the mantle on Sunday so I have not received my confirmation email and it is Monday afternoon. I had hoped I would have received it by now so I would know my order is being processed and I would have an approximate shipment date. The order process went smoothly. I would just like to be contacted that my order is being processed.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
BunnyS
Site Experience Feedback
Feb 11, 2024
So great that I can get samples and return when finished. Looking forward to feeling confident that our mantle will look great.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Native Texan
Site Experience Feedback
Jan 24, 2024
I had browsed website several times while shopping for this item. I found the Mantels Direct website to be easy to navigate, merchandise search was easy and the buying & check process was super easy. Easily found answers to all my questions. No stress!
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Feb 07, 2024
Good
- Overall Rating: 6
- Would Shop Here Again: 6
- Likelihood To Recommend: 6
- Full ratings for this review »
Lucy
Site Experience Feedback
Feb 06, 2024
I signed up for 5% discount, but it wasn't accepted
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- Full ratings for this review »
BOBBY
Site Experience Feedback
Jan 26, 2024
WHEN I WENT TO THE WEBSITE TO LOOK FORR MANTLES IT SAID i WOULD BE RECIEVING A 5% DISCOUNT CODE VIA EMAIL OR TEXT WHICH I NEVER RECIEVED. IF THAT 5% DISCOUNT COULD BE ADDED TO MY ORDER...THAT WOULD BE GREATLY APPRECIATED.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
BOBBY
Post-Delivery Feedback
Feb 06, 2024
Great selection and availability. Product was delivered on time. I will definately order from Mantels Direct again.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Samples
Site Experience Feedback
Feb 05, 2024
I like being able to order samples for color matching.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Feb 05, 2024
thorough website
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Hunt
Site Experience Feedback
Jan 15, 2024
Website is great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Hunt
Post-Delivery Feedback
Feb 05, 2024
Ordered and received on time and as expected. The mantel goes in tomorrow.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Rooster
Site Experience Feedback
Feb 05, 2024
Things went well
- Overall Rating: 9
- Would Shop Here Again: 5
- Likelihood To Recommend: 6
- Full ratings for this review »
Adrienne
Site Experience Feedback
Jan 19, 2024
It was very easy and self explanatory
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Adrienne
Post-Delivery Feedback
Feb 05, 2024
This process was very simple and easy. Measurements were exact so it was easy to find the item that would work for me. Delivery was really fast and everything was packed nicely so no damage would occur. I would definitely buy from Mantels Direct again!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Feb 03, 2024
Very good.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Daina
Site Experience Feedback
Feb 03, 2024
No issues.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Robbie
Site Experience Feedback
Feb 02, 2024
On phone
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »