Mantels Direct Reviews - 195 Reviews - /10
Mantels Direct Rating
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Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
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Design of Site
Satisfaction with the look and design of the site
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Satisfaction With Checkout
Satisfaction with the checkout process
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Product Selection
Satisfaction with the breadth of products available on the site
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Clarity of Product Information
How clear and understandable was the product information
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Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
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Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
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Shipping Charges
Satisfaction with shipping charges
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Variety of Shipping Options
Desired shipping options were available
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On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
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Order Tracking
Satisfaction with the ability to track the order
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Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
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Customer Support
Satisfaction with assisted or self-service help
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Product Availability
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Returns Process
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Recent Reviews for Mantels Direct
Showing 41 - 60 of 195
EM
Site Experience Feedback
Mar 19, 2024
Website easy to navigate. Very appreciative of being able to get samples of stains easily.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Will
Site Experience Feedback
Mar 11, 2024
I checked several sites and kept coming backto Mantels Direct. I liked the selections better as well as the info.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Will
Post-Delivery Feedback
Mar 19, 2024
once received, we decided it wasn't going to satisfy our need. The quality was great, and we thought it would work, but just didn't. We are at a pending resolution stage, so waiting to hear from them.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
RWC
Site Experience Feedback
Mar 11, 2024
All good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
RWC
Post-Delivery Feedback
Mar 19, 2024
I ordered a sample piece of marble for a future fireplace surround. I found the website informative and easy to use. The sample was easy to order, looked as expected and came within a few days. I would recommend Mantels Direct.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Ziptailz
Post-Delivery Feedback
Mar 19, 2024
Everything was very good . The only exception was that even though I ordered the Mantel in pre-finish primer, it was very rough and will require considerable sanding to get it ready for paint. All else is good
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Dave
Site Experience Feedback
Mar 17, 2024
I liked the discount offered while shopping. I ordered because I was able to get a sample.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
Steve
Site Experience Feedback
Feb 27, 2024
The ability to find or determine important measurements such as depth and height of the mantel should be, in my opinion, more prominently displayed
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
Steve
Post-Delivery Feedback
Mar 14, 2024
Why would you not offer your mantels, which must be installed and not offer a touch up kit??? Nothing found and contained in this response in no way reflects negatively on the professionalism or courtesy of the CSR personnel.
- Overall Rating: 6
- Would Shop Here Again: N/A
- Likelihood To Recommend: 5
- On Time Delivery: 8
- Customer Support: 5
- Full ratings for this review »
J0anie
Site Experience Feedback
Mar 13, 2024
I just ordered a color sample for a wood mantle we need for flipping a house. I have purchased a cast stone fireplace in the past.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- Full ratings for this review »
silver
Site Experience Feedback
Mar 13, 2024
The mantel I really wanted was not available so that was disappointing. The one I got should still be very nice
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Leah
Site Experience Feedback
Mar 13, 2024
Easy order process! Hope the product shipment is as easy and timely
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Plt
Site Experience Feedback
Mar 04, 2024
Extremely easy to find and purchase the product. The price seems to be reasonable.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Plt
Post-Delivery Feedback
Mar 12, 2024
I looked on line at a number of sites and decided that this product best suited my needs. I had thought about building the mantel myself, but when I saw your mantel and the price I realized that it was a much better option for me to purchase the mantel that you offered. The installation took about twenty minutes from start to finish. Great product!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Rick
Post-Delivery Feedback
Mar 12, 2024
I am totally happy with my recent purchase of a surround mantel. It arrived in perfect condition, extremely well packaged. It is very solid, high quality material and well made.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Dave
Site Experience Feedback
Mar 12, 2024
Easy to use
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Kathy
Site Experience Feedback
Mar 11, 2024
easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Rick k
Site Experience Feedback
Mar 03, 2024
Everything went perfect, could not find my discount at the end of my purchase for providing a phone number and email
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- Full ratings for this review »
Rick k
Post-Delivery Feedback
Mar 11, 2024
Second mantel i have purchased form Mantels direct. Very knowledgeable staff and customer support. They were able to answer my questions quickly. High quality pre finished pieces for great prices.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Marv
Site Experience Feedback
Feb 29, 2024
Excellent ordering experience
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
Marv
Post-Delivery Feedback
Mar 09, 2024
Received order soon after ordering. Have not yet installed, w.aiting on contractor
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Dan
Site Experience Feedback
Mar 08, 2024
Excellent
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Bob
Site Experience Feedback
Mar 08, 2024
It was fast an easy
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 7
- Full ratings for this review »
N/a
Site Experience Feedback
Mar 07, 2024
N/a
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
LTS
Site Experience Feedback
Mar 05, 2024
Easy.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Mar 04, 2024
Looking for black 60” shelf mantle. Not an option
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
- Full ratings for this review »