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Mantels Direct Reviews - 195 Reviews - /10

Mantels Direct has been offering the highest quality products, paired with an unmatched expert consultant service, since 2002. They take pride in offering a wide assortment of fireplace shelves, fireplace mantels, fireplace surround kits and fireplace accessories.

Mantels Direct Rating

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Overall SatisfactionNot yet rated
Would Shop Here AgainNot yet rated
Likelihood to RecommendNot yet rated
Product SelectionNot yet rated
Ease of FindingNot yet rated
Checkout SatisfactionNot yet rated
Product Met ExpectationsNot yet rated
On-Time DeliveryNot yet rated
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Overall Satisfaction:
 

Unavailable


Would Shop Here Again:

 

Unavailable


Likelihood To Recommend:

 

Unavailable


Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

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Design of Site

Satisfaction with the look and design of the site

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Satisfaction With Checkout

Satisfaction with the checkout process

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Product Selection

Satisfaction with the breadth of products available on the site

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Clarity of Product Information

How clear and understandable was the product information

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Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

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Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

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Shipping Charges

Satisfaction with shipping charges

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Variety of Shipping Options

Desired shipping options were available

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On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

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Order Tracking

Satisfaction with the ability to track the order

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Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

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Customer Support

Satisfaction with assisted or self-service help

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Product Availability

How easily were you able to find the product you were looking for

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Returns Process

Satisfaction with the returns process

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Recent Reviews for Mantels Direct

Showing 41 - 60 of 195

EM

Site Experience Feedback

Mar 19, 2024

Website easy to navigate. Very appreciative of being able to get samples of stains easily.

Will

Site Experience Feedback

Mar 11, 2024

I checked several sites and kept coming backto Mantels Direct. I liked the selections better as well as the info.


Post-Delivery Feedback

Mar 19, 2024

once received, we decided it wasn't going to satisfy our need. The quality was great, and we thought it would work, but just didn't. We are at a pending resolution stage, so waiting to hear from them.

RWC

Site Experience Feedback

Mar 11, 2024

All good


Post-Delivery Feedback

Mar 19, 2024

I ordered a sample piece of marble for a future fireplace surround. I found the website informative and easy to use. The sample was easy to order, looked as expected and came within a few days. I would recommend Mantels Direct.

Ziptailz

Post-Delivery Feedback

Mar 19, 2024

Everything was very good . The only exception was that even though I ordered the Mantel in pre-finish primer, it was very rough and will require considerable sanding to get it ready for paint. All else is good

Dave

Site Experience Feedback

Mar 17, 2024

I liked the discount offered while shopping. I ordered because I was able to get a sample.

Steve

Site Experience Feedback

Feb 27, 2024

The ability to find or determine important measurements such as depth and height of the mantel should be, in my opinion, more prominently displayed


Post-Delivery Feedback

Mar 14, 2024

Why would you not offer your mantels, which must be installed and not offer a touch up kit??? Nothing found and contained in this response in no way reflects negatively on the professionalism or courtesy of the CSR personnel.

J0anie

Site Experience Feedback

Mar 13, 2024

I just ordered a color sample for a wood mantle we need for flipping a house. I have purchased a cast stone fireplace in the past.

silver

Site Experience Feedback

Mar 13, 2024

The mantel I really wanted was not available so that was disappointing. The one I got should still be very nice

Leah

Site Experience Feedback

Mar 13, 2024

Easy order process! Hope the product shipment is as easy and timely

Plt

Site Experience Feedback

Mar 04, 2024

Extremely easy to find and purchase the product. The price seems to be reasonable.


Post-Delivery Feedback

Mar 12, 2024

I looked on line at a number of sites and decided that this product best suited my needs. I had thought about building the mantel myself, but when I saw your mantel and the price I realized that it was a much better option for me to purchase the mantel that you offered. The installation took about twenty minutes from start to finish. Great product!

Rick

Post-Delivery Feedback

Mar 12, 2024

I am totally happy with my recent purchase of a surround mantel. It arrived in perfect condition, extremely well packaged. It is very solid, high quality material and well made.

Dave

Site Experience Feedback

Mar 12, 2024

Easy to use

Kathy

Site Experience Feedback

Mar 11, 2024

easy

Rick k

Site Experience Feedback

Mar 03, 2024

Everything went perfect, could not find my discount at the end of my purchase for providing a phone number and email


Post-Delivery Feedback

Mar 11, 2024

Second mantel i have purchased form Mantels direct. Very knowledgeable staff and customer support. They were able to answer my questions quickly. High quality pre finished pieces for great prices.

Marv

Site Experience Feedback

Feb 29, 2024

Excellent ordering experience


Post-Delivery Feedback

Mar 09, 2024

Received order soon after ordering. Have not yet installed, w.aiting on contractor

Dan

Site Experience Feedback

Mar 08, 2024

Excellent

Bob

Site Experience Feedback

Mar 08, 2024

It was fast an easy

N/a

Site Experience Feedback

Mar 07, 2024

N/a

LTS

Site Experience Feedback

Mar 05, 2024

Easy.

Online Shopper

Site Experience Feedback

Mar 04, 2024

Looking for black 60” shelf mantle. Not an option