Mantels Direct Reviews - 195 Reviews - /10
Mantels Direct Rating
Overall Satisfaction | Not yet rated |
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Would Shop Here Again | Not yet rated |
Likelihood to Recommend | Not yet rated |
Product Selection | Not yet rated |
Ease of Finding | Not yet rated |
Checkout Satisfaction | Not yet rated |
Product Met Expectations | Not yet rated |
On-Time Delivery | Not yet rated |
Satisfaction with Customer Support | Not yet rated |
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Would Shop Here Again:
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Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
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Design of Site
Satisfaction with the look and design of the site
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Satisfaction With Checkout
Satisfaction with the checkout process
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Product Selection
Satisfaction with the breadth of products available on the site
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Clarity of Product Information
How clear and understandable was the product information
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Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
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Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
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Shipping Charges
Satisfaction with shipping charges
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Variety of Shipping Options
Desired shipping options were available
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On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
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Order Tracking
Satisfaction with the ability to track the order
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Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
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Customer Support
Satisfaction with assisted or self-service help
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Product Availability
How easily were you able to find the product you were looking for
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Returns Process
Satisfaction with the returns process
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Recent Reviews for Mantels Direct
Showing 61 - 80 of 195
Tom
Site Experience Feedback
Mar 04, 2024
It was Ok
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
- Full ratings for this review »
Matt NY
Post-Delivery Feedback
Mar 04, 2024
The transaction was seamless, our order was received exactly when advised & installation was not at all difficult & the product was quite accommodating to work with. Overall our satisfaction is absolutely satisfied!
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Rb
Site Experience Feedback
Mar 04, 2024
Punched in what I needed and selection was easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Mar 03, 2024
Very easy website to search multiple options for mantels.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Jeanie
Site Experience Feedback
Mar 02, 2024
Wish there were more pics of the mantle I ordered. Different lighting, etc. Hoping I like it.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- Full ratings for this review »
The Manhattan
Post-Delivery Feedback
Mar 02, 2024
Had great communication with online Chat & recommended you to a friend local to Florence AL
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Bohb
Site Experience Feedback
Mar 02, 2024
Although I didn't find what I was looking for on an initial search on the site, a Google search provided a link to exactly the product I was looking for on the MantelsDirect site!
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
AA
Site Experience Feedback
Mar 02, 2024
No
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Mike
Site Experience Feedback
Feb 23, 2024
This is my first time ordering, I like the way the mantle looks in the picture, I’m looking forward to seeing it in person
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
Mike
Post-Delivery Feedback
Mar 02, 2024
I really love the mantle, I think the design is perfect, the quality is exceptional. I can’t wait to get it installed.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Super
Site Experience Feedback
Feb 29, 2024
It's very smooth and easy.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
- Full ratings for this review »
Momosdad
Site Experience Feedback
Feb 14, 2024
Website was easy to navigate, we found what we were looking for-a longer, wider shelf mantel. We were looking for something in our budget AND a coupon!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Momosdad
Post-Delivery Feedback
Feb 27, 2024
Beautiful mantel arrived earlier than anticipated, installed very easily and I am VERY happy!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Feb 27, 2024
Easy to use.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
IJ
Site Experience Feedback
Feb 26, 2024
The interaction with the website was ok. Visualization of the products could have been a little better (i.e., better views, angles, and zoom features. Overall, not a deterrent.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
NA
Site Experience Feedback
Feb 25, 2024
The overall experience was good. The only issue I had was editing the cart prior to checking out. I had 2 of one item and had difficulty getting to that part of the screen to change it to one unit.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Feb 16, 2024
N/A
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Feb 24, 2024
Good
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 9
- Customer Support: N/A
- Full ratings for this review »
Pat
Site Experience Feedback
Feb 22, 2024
Overall a lot of fun trying to narrow down mantel type and color for my fireplace
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- Full ratings for this review »
Kara
Site Experience Feedback
Feb 22, 2024
All good Experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
goldie
Site Experience Feedback
Feb 22, 2024
solid and easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
TM
Site Experience Feedback
Feb 17, 2024
ordering for sister's renovation
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Mamacert
Site Experience Feedback
Feb 16, 2024
A little hard to get the discount.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »