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Mantels Direct Reviews - 195 Reviews - /10

Mantels Direct has been offering the highest quality products, paired with an unmatched expert consultant service, since 2002. They take pride in offering a wide assortment of fireplace shelves, fireplace mantels, fireplace surround kits and fireplace accessories.

Mantels Direct Rating

Rating
Overall SatisfactionNot yet rated
Would Shop Here AgainNot yet rated
Likelihood to RecommendNot yet rated
Product SelectionNot yet rated
Ease of FindingNot yet rated
Checkout SatisfactionNot yet rated
Product Met ExpectationsNot yet rated
On-Time DeliveryNot yet rated
Satisfaction with Customer SupportNot yet rated
Overall Satisfaction:
 

Unavailable


Would Shop Here Again:

 

Unavailable


Likelihood To Recommend:

 

Unavailable


Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

Not yet rated

Design of Site

Satisfaction with the look and design of the site

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Satisfaction With Checkout

Satisfaction with the checkout process

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Product Selection

Satisfaction with the breadth of products available on the site

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Clarity of Product Information

How clear and understandable was the product information

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Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

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Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

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Shipping Charges

Satisfaction with shipping charges

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Variety of Shipping Options

Desired shipping options were available

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On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

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Order Tracking

Satisfaction with the ability to track the order

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Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

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Customer Support

Satisfaction with assisted or self-service help

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Product Availability

How easily were you able to find the product you were looking for

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Returns Process

Satisfaction with the returns process

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Recent Reviews for Mantels Direct

Showing 61 - 80 of 195

Tom

Site Experience Feedback

Mar 04, 2024

It was Ok

Matt NY

Post-Delivery Feedback

Mar 04, 2024

The transaction was seamless, our order was received exactly when advised & installation was not at all difficult & the product was quite accommodating to work with. Overall our satisfaction is absolutely satisfied!

Rb

Site Experience Feedback

Mar 04, 2024

Punched in what I needed and selection was easy

Online Shopper

Site Experience Feedback

Mar 03, 2024

Very easy website to search multiple options for mantels.

Jeanie

Site Experience Feedback

Mar 02, 2024

Wish there were more pics of the mantle I ordered. Different lighting, etc. Hoping I like it.

The Manhattan

Post-Delivery Feedback

Mar 02, 2024

Had great communication with online Chat & recommended you to a friend local to Florence AL

Bohb

Site Experience Feedback

Mar 02, 2024

Although I didn't find what I was looking for on an initial search on the site, a Google search provided a link to exactly the product I was looking for on the MantelsDirect site!

AA

Site Experience Feedback

Mar 02, 2024

No

Mike

Site Experience Feedback

Feb 23, 2024

This is my first time ordering, I like the way the mantle looks in the picture, I’m looking forward to seeing it in person


Post-Delivery Feedback

Mar 02, 2024

I really love the mantle, I think the design is perfect, the quality is exceptional. I can’t wait to get it installed.

Super

Site Experience Feedback

Feb 29, 2024

It's very smooth and easy.

Momosdad

Site Experience Feedback

Feb 14, 2024

Website was easy to navigate, we found what we were looking for-a longer, wider shelf mantel. We were looking for something in our budget AND a coupon!


Post-Delivery Feedback

Feb 27, 2024

Beautiful mantel arrived earlier than anticipated, installed very easily and I am VERY happy!

Online Shopper

Site Experience Feedback

Feb 27, 2024

Easy to use.

IJ

Site Experience Feedback

Feb 26, 2024

The interaction with the website was ok. Visualization of the products could have been a little better (i.e., better views, angles, and zoom features. Overall, not a deterrent.

NA

Site Experience Feedback

Feb 25, 2024

The overall experience was good. The only issue I had was editing the cart prior to checking out. I had 2 of one item and had difficulty getting to that part of the screen to change it to one unit.

Online Shopper

Site Experience Feedback

Feb 16, 2024

N/A


Post-Delivery Feedback

Feb 24, 2024

Good

Pat

Site Experience Feedback

Feb 22, 2024

Overall a lot of fun trying to narrow down mantel type and color for my fireplace

Kara

Site Experience Feedback

Feb 22, 2024

All good Experience

goldie

Site Experience Feedback

Feb 22, 2024

solid and easy

TM

Site Experience Feedback

Feb 17, 2024

ordering for sister's renovation

Mamacert

Site Experience Feedback

Feb 16, 2024

A little hard to get the discount.