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Mantels Direct Reviews - 195 Reviews - /10

Mantels Direct has been offering the highest quality products, paired with an unmatched expert consultant service, since 2002. They take pride in offering a wide assortment of fireplace shelves, fireplace mantels, fireplace surround kits and fireplace accessories.

Mantels Direct Rating

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Product SelectionNot yet rated
Ease of FindingNot yet rated
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Product Met ExpectationsNot yet rated
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Overall Satisfaction:
 

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Would Shop Here Again:

 

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Likelihood To Recommend:

 

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Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

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Design of Site

Satisfaction with the look and design of the site

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Satisfaction With Checkout

Satisfaction with the checkout process

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Product Selection

Satisfaction with the breadth of products available on the site

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Clarity of Product Information

How clear and understandable was the product information

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Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

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Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

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Shipping Charges

Satisfaction with shipping charges

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Variety of Shipping Options

Desired shipping options were available

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On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

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Order Tracking

Satisfaction with the ability to track the order

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Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

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Customer Support

Satisfaction with assisted or self-service help

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Product Availability

How easily were you able to find the product you were looking for

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Returns Process

Satisfaction with the returns process

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Recent Reviews for Mantels Direct

Showing 101 - 120 of 195

Rancan

Site Experience Feedback

Jan 24, 2024

Same problem with all other sites, they show more than you ask for.

Anonymous

Site Experience Feedback

Jan 22, 2024

It was fast and easy


Post-Delivery Feedback

Jan 30, 2024

I’m pleased with my first time experience through this company.

Buster

Site Experience Feedback

Jan 30, 2024

Fine

Online Shopper

Site Experience Feedback

Jan 29, 2024

Your chat site was excellent

Flyngirl

Site Experience Feedback

Jan 28, 2024

Simple website, easy to order!

Jan

Post-Delivery Feedback

Jan 27, 2024

The mantel looks perfect on our outdoor fireplace!

Homeowner

Post-Delivery Feedback

Jan 27, 2024

I was unaware that the items were made to order thereby increasing the delivery time by a number of days. Even knowing that, I would still recommend Mantels Direct.

John

Site Experience Feedback

Jan 05, 2024

I enjoyed all the choices.


Post-Delivery Feedback

Jan 24, 2024

I was told that I would have a resolution of my concern with my product with in 2 working days. We have passed this and still no information.

Nathan

Site Experience Feedback

Jan 22, 2024

Great

KACHES01

Site Experience Feedback

Jan 10, 2024

I appreciate the opportunity to be sent samples in a reasonable time frame and hopefully receive them. I have ordered sample from Wayfair and only received part of them. I want to buy a stone mantle and be able to look at and pick out the stone. If Mantels Direct can do that I will order a mantle for my own house and let my customers knoww this is where to shop.


Post-Delivery Feedback

Jan 22, 2024

I ordered samples. Never received

devutish

Site Experience Feedback

Jan 21, 2024

When site said pay now, I thought I’d be taken to a checkout screen. Instead my credit card was immediately charged. Very confusing.

Happy Customer

Site Experience Feedback

Jan 03, 2024

Good experience, only thing I would recommend is having a sample of each paint/stain color on the mantels.


Post-Delivery Feedback

Jan 21, 2024

We were looking for a mantle for our fireplace in our new house. Mantel Direct had exactly what we were looking for. It arrived on time and exceeded our expectations! It’s beautiful and we can’t wait to see it complete our fireplace!

Vicky

Site Experience Feedback

Jan 20, 2024

Very good. Found the mantel I was looking for

Joe

Post-Delivery Feedback

Jan 19, 2024

I order some brass fireplace tools that looked great in the picture online and equally great in person. The quality is outstanding and looked just like in the pics. Assmebly was easy, ordering was easy and it delivered on the first day of the 3 day window it was supposed to come. I was thankful for that fact.

Chee

Site Experience Feedback

Jan 16, 2024

Ordered samples first that came quickly and was able to place order based on samples. I wish samples were not $5 each because you are only getting scrape pieces(I would be willing to pay for postage). I wanted to make sure color matches my decor so I spent $35 in samples. Still waiting for mantel but so far so good.

Krause Homes

Post-Delivery Feedback

Jan 16, 2024

Quick and easy process, I checked that the mantel arrived late, but due to extreme weather and completely understand. Positive experience.

GatorChase

Site Experience Feedback

Jan 14, 2024

Website is great and informative.

Formula 41

Site Experience Feedback

Dec 29, 2023

Liked having the full specs available

Jim

Site Experience Feedback

Jan 13, 2024

Easy to order

DanN

Site Experience Feedback

Jan 03, 2024

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