Mantels Direct Reviews - 195 Reviews - /10
Mantels Direct Rating
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Product Selection | Not yet rated |
Ease of Finding | Not yet rated |
Checkout Satisfaction | Not yet rated |
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Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
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Design of Site
Satisfaction with the look and design of the site
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Satisfaction With Checkout
Satisfaction with the checkout process
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Product Selection
Satisfaction with the breadth of products available on the site
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Clarity of Product Information
How clear and understandable was the product information
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Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
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Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
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Shipping Charges
Satisfaction with shipping charges
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Variety of Shipping Options
Desired shipping options were available
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On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
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Order Tracking
Satisfaction with the ability to track the order
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Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
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Customer Support
Satisfaction with assisted or self-service help
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Product Availability
How easily were you able to find the product you were looking for
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Returns Process
Satisfaction with the returns process
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Recent Reviews for Mantels Direct
Showing 101 - 120 of 195
Rancan
Site Experience Feedback
Jan 24, 2024
Same problem with all other sites, they show more than you ask for.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 5
- Full ratings for this review »
Anonymous
Site Experience Feedback
Jan 22, 2024
It was fast and easy
- Overall Rating: 10
- Would Shop Here Again: 7
- Likelihood To Recommend: 10
- Full ratings for this review »
Anonymous
Post-Delivery Feedback
Jan 30, 2024
I’m pleased with my first time experience through this company.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Buster
Site Experience Feedback
Jan 30, 2024
Fine
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Jan 29, 2024
Your chat site was excellent
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- Full ratings for this review »
Flyngirl
Site Experience Feedback
Jan 28, 2024
Simple website, easy to order!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Jan
Post-Delivery Feedback
Jan 27, 2024
The mantel looks perfect on our outdoor fireplace!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Homeowner
Post-Delivery Feedback
Jan 27, 2024
I was unaware that the items were made to order thereby increasing the delivery time by a number of days. Even knowing that, I would still recommend Mantels Direct.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 9
- Customer Support: N/A
- Full ratings for this review »
John
Site Experience Feedback
Jan 05, 2024
I enjoyed all the choices.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
John
Post-Delivery Feedback
Jan 24, 2024
I was told that I would have a resolution of my concern with my product with in 2 working days. We have passed this and still no information.
- Overall Rating: 8
- Would Shop Here Again: N/A
- Likelihood To Recommend: 8
- On Time Delivery: 8
- Customer Support: 8
- Full ratings for this review »
Nathan
Site Experience Feedback
Jan 22, 2024
Great
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- Full ratings for this review »
KACHES01
Site Experience Feedback
Jan 10, 2024
I appreciate the opportunity to be sent samples in a reasonable time frame and hopefully receive them. I have ordered sample from Wayfair and only received part of them. I want to buy a stone mantle and be able to look at and pick out the stone. If Mantels Direct can do that I will order a mantle for my own house and let my customers knoww this is where to shop.
- Overall Rating: 6
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
KACHES01
Post-Delivery Feedback
Jan 22, 2024
I ordered samples. Never received
- Overall Rating: 1
- Would Shop Here Again: N/A
- Likelihood To Recommend: 1
- On Time Delivery: 1
- Customer Support: 1
- Full ratings for this review »
devutish
Site Experience Feedback
Jan 21, 2024
When site said pay now, I thought I’d be taken to a checkout screen. Instead my credit card was immediately charged. Very confusing.
- Overall Rating: 6
- Would Shop Here Again: 6
- Likelihood To Recommend: 6
- Full ratings for this review »
Happy Customer
Site Experience Feedback
Jan 03, 2024
Good experience, only thing I would recommend is having a sample of each paint/stain color on the mantels.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
Happy Customer
Post-Delivery Feedback
Jan 21, 2024
We were looking for a mantle for our fireplace in our new house. Mantel Direct had exactly what we were looking for. It arrived on time and exceeded our expectations! It’s beautiful and we can’t wait to see it complete our fireplace!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Vicky
Site Experience Feedback
Jan 20, 2024
Very good. Found the mantel I was looking for
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Joe
Post-Delivery Feedback
Jan 19, 2024
I order some brass fireplace tools that looked great in the picture online and equally great in person. The quality is outstanding and looked just like in the pics. Assmebly was easy, ordering was easy and it delivered on the first day of the 3 day window it was supposed to come. I was thankful for that fact.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 9
- Customer Support: 9
- Full ratings for this review »
Chee
Site Experience Feedback
Jan 16, 2024
Ordered samples first that came quickly and was able to place order based on samples. I wish samples were not $5 each because you are only getting scrape pieces(I would be willing to pay for postage). I wanted to make sure color matches my decor so I spent $35 in samples. Still waiting for mantel but so far so good.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
- Full ratings for this review »
Krause Homes
Post-Delivery Feedback
Jan 16, 2024
Quick and easy process, I checked that the mantel arrived late, but due to extreme weather and completely understand. Positive experience.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
GatorChase
Site Experience Feedback
Jan 14, 2024
Website is great and informative.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- Full ratings for this review »
Formula 41
Site Experience Feedback
Dec 29, 2023
Liked having the full specs available
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Jim
Site Experience Feedback
Jan 13, 2024
Easy to order
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
DanN
Site Experience Feedback
Jan 03, 2024
xxxx
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »