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Mantels Direct Reviews - 195 Reviews - /10

Mantels Direct has been offering the highest quality products, paired with an unmatched expert consultant service, since 2002. They take pride in offering a wide assortment of fireplace shelves, fireplace mantels, fireplace surround kits and fireplace accessories.

Mantels Direct Rating

Rating
Overall SatisfactionNot yet rated
Would Shop Here AgainNot yet rated
Likelihood to RecommendNot yet rated
Product SelectionNot yet rated
Ease of FindingNot yet rated
Checkout SatisfactionNot yet rated
Product Met ExpectationsNot yet rated
On-Time DeliveryNot yet rated
Satisfaction with Customer SupportNot yet rated
Overall Satisfaction:
 

Unavailable


Would Shop Here Again:

 

Unavailable


Likelihood To Recommend:

 

Unavailable


Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

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Design of Site

Satisfaction with the look and design of the site

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Satisfaction With Checkout

Satisfaction with the checkout process

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Product Selection

Satisfaction with the breadth of products available on the site

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Clarity of Product Information

How clear and understandable was the product information

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Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

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Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

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Shipping Charges

Satisfaction with shipping charges

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Variety of Shipping Options

Desired shipping options were available

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On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

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Order Tracking

Satisfaction with the ability to track the order

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Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

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Customer Support

Satisfaction with assisted or self-service help

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Product Availability

How easily were you able to find the product you were looking for

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Returns Process

Satisfaction with the returns process

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Recent Reviews for Mantels Direct

Showing 121 - 140 of 195

DesignLady

Site Experience Feedback

Jan 11, 2024

As an interior designer for a custom home builder, we always get get products and pricing from MantelsDirect!

Bob

Site Experience Feedback

Jan 10, 2024

Website was easy to understand. I could find the product I needed, and customize it as I need it.

Tim U.

Post-Delivery Feedback

Jan 08, 2024

Information on the website was complete and accurate. I was able to order online right in the midst of the holidays and still received my mantel on time, as ordered, in great condition! Installation was simple and the end result is beautiful.

Donnawent

Site Experience Feedback

Jan 07, 2024

Very easy to order.

Moreover

Site Experience Feedback

Jan 07, 2024

Not too bad. Liked the pictures of the mantel in different stone colors. Would have liked to have seen the mantel from customer photos.

Online Shopper

Site Experience Feedback

Jan 06, 2024

Great thank you

Online Shopper

Site Experience Feedback

Jan 05, 2024

Overall easy to use and navigate

Homeowner

Site Experience Feedback

Dec 17, 2023

Easy to use. Love free shipping


Post-Delivery Feedback

Jan 03, 2024

very easy to use website, fast delivery and FREE shipping! It was a great experience

Online Shopper

Site Experience Feedback

Jan 03, 2024

Good experience

Online Shopper

Site Experience Feedback

Jan 01, 2024

All good except moving from cart back to shopping was not good.

Glo

Site Experience Feedback

Jan 01, 2024

Na

Online Shopper

Post-Delivery Feedback

Dec 31, 2023

I recently purchased a mantel, but when it arrived it was damaged. Rather than shipping back the damaged product, Mantels Direct asked me to destroy and dispose of the mantel myself, take pictures of the destroyed mantel and send them to their customer service to get a replacement. I have done so and I’m still waiting for my replacement to arrive.

SueC

Site Experience Feedback

Dec 28, 2023

Very easy to use and seems like a good value. I will see once I receive my mantel and refer this site to my builder if he doesn't know about it already.

Lala

Site Experience Feedback

Dec 27, 2023

My experience was a good one

Nice Mantel

Site Experience Feedback

Dec 27, 2023

3rd time to website. Love the products so I purchased it today

JWM

Site Experience Feedback

Dec 16, 2023

Excellent choices.

RonS

Site Experience Feedback

Dec 25, 2023

Very good. ordered a sample for potential purchase

Stella

Site Experience Feedback

Dec 19, 2023

Everything was great


Post-Delivery Feedback

Dec 24, 2023

NA

Rhonda

Post-Delivery Feedback

Dec 24, 2023

Ordering online was easy. Fast shipping & well packed. Mantle is color I expected & I know, when installed, it will be beautiful.

Online Shopper

Site Experience Feedback

Dec 22, 2023

When I logged in, it said I would get a 5% discount on my first purchase with Mantel's direct, but I never got the 5% discount at checkout. I was sent a code by Shop Pay, but it did not work. Also, I did not get an option as to how to have it shipped. I need it quickly and thought I would have an option to get sooner.