Mantels Direct Reviews - 195 Reviews - /10
Mantels Direct Rating
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Product Selection | Not yet rated |
Ease of Finding | Not yet rated |
Checkout Satisfaction | Not yet rated |
Product Met Expectations | Not yet rated |
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Satisfaction with Customer Support | Not yet rated |
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Would Shop Here Again:
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Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
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Design of Site
Satisfaction with the look and design of the site
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Satisfaction With Checkout
Satisfaction with the checkout process
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Product Selection
Satisfaction with the breadth of products available on the site
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Clarity of Product Information
How clear and understandable was the product information
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Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
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Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
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Shipping Charges
Satisfaction with shipping charges
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Variety of Shipping Options
Desired shipping options were available
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On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
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Order Tracking
Satisfaction with the ability to track the order
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Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
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Customer Support
Satisfaction with assisted or self-service help
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Product Availability
How easily were you able to find the product you were looking for
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Returns Process
Satisfaction with the returns process
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Recent Reviews for Mantels Direct
Showing 121 - 140 of 195
DesignLady
Site Experience Feedback
Jan 11, 2024
As an interior designer for a custom home builder, we always get get products and pricing from MantelsDirect!
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- Full ratings for this review »
Bob
Site Experience Feedback
Jan 10, 2024
Website was easy to understand. I could find the product I needed, and customize it as I need it.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Tim U.
Post-Delivery Feedback
Jan 08, 2024
Information on the website was complete and accurate. I was able to order online right in the midst of the holidays and still received my mantel on time, as ordered, in great condition! Installation was simple and the end result is beautiful.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Donnawent
Site Experience Feedback
Jan 07, 2024
Very easy to order.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Moreover
Site Experience Feedback
Jan 07, 2024
Not too bad. Liked the pictures of the mantel in different stone colors. Would have liked to have seen the mantel from customer photos.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Jan 06, 2024
Great thank you
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Jan 05, 2024
Overall easy to use and navigate
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Homeowner
Site Experience Feedback
Dec 17, 2023
Easy to use. Love free shipping
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Homeowner
Post-Delivery Feedback
Jan 03, 2024
very easy to use website, fast delivery and FREE shipping! It was a great experience
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Jan 03, 2024
Good experience
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Jan 01, 2024
All good except moving from cart back to shopping was not good.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
Glo
Site Experience Feedback
Jan 01, 2024
Na
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 7
- Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Dec 31, 2023
I recently purchased a mantel, but when it arrived it was damaged. Rather than shipping back the damaged product, Mantels Direct asked me to destroy and dispose of the mantel myself, take pictures of the destroyed mantel and send them to their customer service to get a replacement. I have done so and I’m still waiting for my replacement to arrive.
- Overall Rating: 3
- Would Shop Here Again: N/A
- Likelihood To Recommend: 3
- On Time Delivery: 10
- Customer Support: 4
- Full ratings for this review »
SueC
Site Experience Feedback
Dec 28, 2023
Very easy to use and seems like a good value. I will see once I receive my mantel and refer this site to my builder if he doesn't know about it already.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- Full ratings for this review »
Lala
Site Experience Feedback
Dec 27, 2023
My experience was a good one
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Nice Mantel
Site Experience Feedback
Dec 27, 2023
3rd time to website. Love the products so I purchased it today
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
JWM
Site Experience Feedback
Dec 16, 2023
Excellent choices.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
RonS
Site Experience Feedback
Dec 25, 2023
Very good. ordered a sample for potential purchase
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Stella
Site Experience Feedback
Dec 19, 2023
Everything was great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Stella
Post-Delivery Feedback
Dec 24, 2023
NA
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 10
- Customer Support: 9
- Full ratings for this review »
Rhonda
Post-Delivery Feedback
Dec 24, 2023
Ordering online was easy. Fast shipping & well packed. Mantle is color I expected & I know, when installed, it will be beautiful.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Dec 22, 2023
When I logged in, it said I would get a 5% discount on my first purchase with Mantel's direct, but I never got the 5% discount at checkout. I was sent a code by Shop Pay, but it did not work. Also, I did not get an option as to how to have it shipped. I need it quickly and thought I would have an option to get sooner.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- Full ratings for this review »