Mantels Direct Reviews - 195 Reviews - /10
Mantels Direct Rating
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Product Selection | Not yet rated |
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Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
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Design of Site
Satisfaction with the look and design of the site
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Satisfaction With Checkout
Satisfaction with the checkout process
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Product Selection
Satisfaction with the breadth of products available on the site
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Clarity of Product Information
How clear and understandable was the product information
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Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
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Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
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Shipping Charges
Satisfaction with shipping charges
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Variety of Shipping Options
Desired shipping options were available
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On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
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Order Tracking
Satisfaction with the ability to track the order
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Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
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Customer Support
Satisfaction with assisted or self-service help
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Product Availability
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Returns Process
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Recent Reviews for Mantels Direct
Showing 21 - 40 of 195
Online Shopper
Site Experience Feedback
Apr 09, 2024
Easy ordering process, happy with no shipping, however, I signed up for the email list to get a discount and I did not receive the code or the discount. Not I processed with that. Only ordered because my client needs her mantel asap.
- Overall Rating: 8
- Would Shop Here Again: 6
- Likelihood To Recommend: 6
- Full ratings for this review »
TLCN
Site Experience Feedback
Apr 07, 2024
Two interactions with Mantels Direct. Remodeling, designing and constructing old, ugly corner fireplace. Company very responsive and easy to work with. Excellent results. Pics to follow.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Caron
Site Experience Feedback
Apr 07, 2024
Custom design- some difficulty
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Jackie
Site Experience Feedback
Mar 10, 2024
I had no bad experience at this time. I found what I was looking for, read the reviews and ordered the Mantel. You asked in your survey when I expect to receive the Mantel. That was hard to answer so I gave a random answer. Also, it is hard for me to respond to a survey prior to receiving the product.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Jackie
Post-Delivery Feedback
Apr 05, 2024
The Mantel is beautiful. I replaced my current mantel that had sides on it with this one. The installer felt because he was installing on a Brick Wall that more support was needed than the board supplied and for brick different screws were needed. Though the instructions stated what was needed to install on brick, the screws were not included. I only received screws for a Drywall. He stated not to put anything too heavy on the Mantel and be careful when cleaning.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Apr 04, 2024
We purchased a fireplace mantel & surround during a remodel of another home. We're now remodeling our new home & came back due to product selection, quality & value for the $
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
JR
Site Experience Feedback
Apr 04, 2024
Great experience
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
GK
Site Experience Feedback
Apr 01, 2024
Great purchasing experience. Easy to view pictures and compare products.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Michael
Post-Delivery Feedback
Mar 29, 2024
Mantle arrived slightly damaged on one corner. Obviously a transportation problem as the box was slightly crushed on the end. However, you guys need to have crush resistant soft corner protectors on all corners of the mantle when shipping. Packing was insufficient for this type of product.
- Overall Rating: 8
- Would Shop Here Again: N/A
- Likelihood To Recommend: 8
- On Time Delivery: 9
- Customer Support: 8
- Full ratings for this review »
HBW3
Site Experience Feedback
Mar 29, 2024
Very Easy to get through
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Cami
Site Experience Feedback
Mar 11, 2024
My only comment is that it was not clear from the website that the paint / finish would be extra. I thought it was included.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Cami
Post-Delivery Feedback
Mar 28, 2024
Great experience overall.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Hoosier07¥
Post-Delivery Feedback
Mar 26, 2024
When I placed my order the auto fill use my work address. I corrected that at the time of my order, but somehow it’s still maintained on the original order form. I emailed customer support and received a reply immediately that the shipping address had been corrected to my home, however the item was delivered to my work, which, resulted in an extra trip for my husband to come and pick up the fireplace as I could not get it in my vehicle that I had at work that was our only issue. The mantle is beautiful and we are very very pleased. Can’t wait to actually see how warm it makes my room given that we’ve only had it less than 12 hours . assembly was relatively easy, however, maneuvering it into the corner and then placing the insert in the back presented a bit of a challenge .
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 7
- Full ratings for this review »
Real Stove Fireplace
Site Experience Feedback
Mar 12, 2024
i wish i could download my Fp then place a mantel type or picture prior to purchase to see how they look in a virtual affect. with todays AI this should be available easy on most sites
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
Real Stove Fireplace
Post-Delivery Feedback
Mar 24, 2024
very nice selection and pictures and reviews were helpful large selection of mantel with good pictures. however customer support not as strong, missing an important piece from one of the 2 mantels we purchased...haven't heard back as yet from customer support? so i's satisficed with product quality and shipping, not so happy with customer support and ease of taking care of important issue
- Overall Rating: 8
- Would Shop Here Again: N/A
- Likelihood To Recommend: 8
- On Time Delivery: 8
- Customer Support: 5
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Mar 24, 2024
Good pictures. Clear description and user friendly site
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
John
Post-Delivery Feedback
Mar 23, 2024
I found exactly what I was looking for and the item was on sale which was a win/win for me.... I received my order reasonably fast and hard to go wrong with free shipping.... I will definitely check out this vendor when I have similar needs in the future...
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Ed H.
Site Experience Feedback
Mar 22, 2024
Very Nice - and quick.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Chris Gio
Site Experience Feedback
Mar 21, 2024
Well design website.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
van go
Site Experience Feedback
Mar 21, 2024
fast and easy
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Mar 21, 2024
process was effortless
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
RJean80
Site Experience Feedback
Mar 20, 2024
Wonderful experience, easy ordering, and great sale prices!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Cerritos
Site Experience Feedback
Mar 20, 2024
Very easy to navigate
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »