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Mantels Direct Reviews - 195 Reviews - /10

Mantels Direct has been offering the highest quality products, paired with an unmatched expert consultant service, since 2002. They take pride in offering a wide assortment of fireplace shelves, fireplace mantels, fireplace surround kits and fireplace accessories.

Mantels Direct Rating

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Overall Satisfaction:
 

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Would Shop Here Again:

 

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Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

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Design of Site

Satisfaction with the look and design of the site

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Satisfaction With Checkout

Satisfaction with the checkout process

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Product Selection

Satisfaction with the breadth of products available on the site

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Clarity of Product Information

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Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

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Prices Relative to Other Online Retailers

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Shipping Charges

Satisfaction with shipping charges

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Variety of Shipping Options

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On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

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Order Tracking

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Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

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Customer Support

Satisfaction with assisted or self-service help

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Product Availability

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Returns Process

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Recent Reviews for Mantels Direct

Showing 21 - 40 of 195

Online Shopper

Site Experience Feedback

Apr 09, 2024

Easy ordering process, happy with no shipping, however, I signed up for the email list to get a discount and I did not receive the code or the discount. Not I processed with that. Only ordered because my client needs her mantel asap.

TLCN

Site Experience Feedback

Apr 07, 2024

Two interactions with Mantels Direct. Remodeling, designing and constructing old, ugly corner fireplace. Company very responsive and easy to work with. Excellent results. Pics to follow.

Caron

Site Experience Feedback

Apr 07, 2024

Custom design- some difficulty

Jackie

Site Experience Feedback

Mar 10, 2024

I had no bad experience at this time. I found what I was looking for, read the reviews and ordered the Mantel. You asked in your survey when I expect to receive the Mantel. That was hard to answer so I gave a random answer. Also, it is hard for me to respond to a survey prior to receiving the product.


Post-Delivery Feedback

Apr 05, 2024

The Mantel is beautiful. I replaced my current mantel that had sides on it with this one. The installer felt because he was installing on a Brick Wall that more support was needed than the board supplied and for brick different screws were needed. Though the instructions stated what was needed to install on brick, the screws were not included. I only received screws for a Drywall. He stated not to put anything too heavy on the Mantel and be careful when cleaning.

Online Shopper

Site Experience Feedback

Apr 04, 2024

We purchased a fireplace mantel & surround during a remodel of another home. We're now remodeling our new home & came back due to product selection, quality & value for the $

JR

Site Experience Feedback

Apr 04, 2024

Great experience

GK

Site Experience Feedback

Apr 01, 2024

Great purchasing experience. Easy to view pictures and compare products.

Michael

Post-Delivery Feedback

Mar 29, 2024

Mantle arrived slightly damaged on one corner. Obviously a transportation problem as the box was slightly crushed on the end. However, you guys need to have crush resistant soft corner protectors on all corners of the mantle when shipping. Packing was insufficient for this type of product.

HBW3

Site Experience Feedback

Mar 29, 2024

Very Easy to get through

Cami

Site Experience Feedback

Mar 11, 2024

My only comment is that it was not clear from the website that the paint / finish would be extra. I thought it was included.


Post-Delivery Feedback

Mar 28, 2024

Great experience overall.

Hoosier07¥

Post-Delivery Feedback

Mar 26, 2024

When I placed my order the auto fill use my work address. I corrected that at the time of my order, but somehow it’s still maintained on the original order form. I emailed customer support and received a reply immediately that the shipping address had been corrected to my home, however the item was delivered to my work, which, resulted in an extra trip for my husband to come and pick up the fireplace as I could not get it in my vehicle that I had at work that was our only issue. The mantle is beautiful and we are very very pleased. Can’t wait to actually see how warm it makes my room given that we’ve only had it less than 12 hours . assembly was relatively easy, however, maneuvering it into the corner and then placing the insert in the back presented a bit of a challenge .

Real Stove Fireplace

Site Experience Feedback

Mar 12, 2024

i wish i could download my Fp then place a mantel type or picture prior to purchase to see how they look in a virtual affect. with todays AI this should be available easy on most sites


Post-Delivery Feedback

Mar 24, 2024

very nice selection and pictures and reviews were helpful large selection of mantel with good pictures. however customer support not as strong, missing an important piece from one of the 2 mantels we purchased...haven't heard back as yet from customer support? so i's satisficed with product quality and shipping, not so happy with customer support and ease of taking care of important issue

Online Shopper

Site Experience Feedback

Mar 24, 2024

Good pictures. Clear description and user friendly site

John

Post-Delivery Feedback

Mar 23, 2024

I found exactly what I was looking for and the item was on sale which was a win/win for me.... I received my order reasonably fast and hard to go wrong with free shipping.... I will definitely check out this vendor when I have similar needs in the future...

Ed H.

Site Experience Feedback

Mar 22, 2024

Very Nice - and quick.

Chris Gio

Site Experience Feedback

Mar 21, 2024

Well design website.

van go

Site Experience Feedback

Mar 21, 2024

fast and easy

Online Shopper

Site Experience Feedback

Mar 21, 2024

process was effortless

RJean80

Site Experience Feedback

Mar 20, 2024

Wonderful experience, easy ordering, and great sale prices!!

Cerritos

Site Experience Feedback

Mar 20, 2024

Very easy to navigate