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Mantels Direct Reviews - 195 Reviews - /10

Mantels Direct has been offering the highest quality products, paired with an unmatched expert consultant service, since 2002. They take pride in offering a wide assortment of fireplace shelves, fireplace mantels, fireplace surround kits and fireplace accessories.

Mantels Direct Rating

Rating
Overall SatisfactionNot yet rated
Would Shop Here AgainNot yet rated
Likelihood to RecommendNot yet rated
Product SelectionNot yet rated
Ease of FindingNot yet rated
Checkout SatisfactionNot yet rated
Product Met ExpectationsNot yet rated
On-Time DeliveryNot yet rated
Satisfaction with Customer SupportNot yet rated
Overall Satisfaction:
 

Unavailable


Would Shop Here Again:

 

Unavailable


Likelihood To Recommend:

 

Unavailable


Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

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Design of Site

Satisfaction with the look and design of the site

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Satisfaction With Checkout

Satisfaction with the checkout process

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Product Selection

Satisfaction with the breadth of products available on the site

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Clarity of Product Information

How clear and understandable was the product information

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Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

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Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

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Shipping Charges

Satisfaction with shipping charges

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Variety of Shipping Options

Desired shipping options were available

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On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

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Order Tracking

Satisfaction with the ability to track the order

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Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

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Customer Support

Satisfaction with assisted or self-service help

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Product Availability

How easily were you able to find the product you were looking for

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Returns Process

Satisfaction with the returns process

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Recent Reviews for Mantels Direct

Showing 141 - 160 of 195

Russ

Post-Delivery Feedback

Dec 22, 2023

Great product, but very expensive.

Thank you

Post-Delivery Feedback

Dec 22, 2023

Efficient and awesome customer service

Online Shopper

Site Experience Feedback

Dec 21, 2023

I received an email offer for 5% off purchase but when I entered the code SEVERAL times it told me the code was INVALID. I would like to be credited with that 5% on this order.

SG

Site Experience Feedback

Dec 18, 2023

Website and ordering process both good!

Michelle

Site Experience Feedback

Dec 18, 2023

Very straightforward, simple and clear.

DF

Site Experience Feedback

Dec 18, 2023

It was good.

Erickalea22

Site Experience Feedback

Dec 17, 2023

Great website, easy to navigate!

Online Shopper

Site Experience Feedback

Dec 17, 2023

very user friendly website

Jarrell

Site Experience Feedback

Dec 17, 2023

Very Good. Had help from one of the staff, in matching colors

TMGF

Site Experience Feedback

Dec 02, 2023

I liked the selection and the pricing for what we wanted.

Mountain Man

Site Experience Feedback

Dec 16, 2023

I looked for the valve vanisher product at several locations but Mantels Direct allowed 30 day returns. Customer support was very helpful figuring out everything.

Sweet diamond

Site Experience Feedback

Dec 16, 2023

Easy

Jimmy mou

Site Experience Feedback

Dec 15, 2023

It went very smooth and fast

Online Shopper

Site Experience Feedback

Dec 14, 2023

Discount code was decisive in finishing transaction

Bob

Site Experience Feedback

Dec 14, 2023

Well organized and easy to navigate

Eli

Site Experience Feedback

Dec 14, 2023

It was an easy process. I hope the mantel arrives quickly and without damage. I'll be back to review once received.

Lauren

Site Experience Feedback

Dec 12, 2023

The website was very easy to navigate. I liked the pictures of the mantels in different stains/colors.

Wife Todos

Site Experience Feedback

Nov 18, 2023

Mantels Direct was very easy to use and find what we were looking for. Actually had the size and color the wife liked with hidden compartments.


Post-Delivery Feedback

Dec 12, 2023

Super easy installation and it looks Awesome.

KVK

Post-Delivery Feedback

Dec 12, 2023

The pizza oven tools are exactly what I wanted but I neglected to notice that there are no holes in the handles as I want to hang them from hooks

rookie

Site Experience Feedback

Dec 01, 2023

very easy to navugate and find product


Post-Delivery Feedback

Dec 09, 2023

Quality product, easy to install. Beautiful mantel!