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Mantels Direct Reviews - 195 Reviews - /10

Mantels Direct has been offering the highest quality products, paired with an unmatched expert consultant service, since 2002. They take pride in offering a wide assortment of fireplace shelves, fireplace mantels, fireplace surround kits and fireplace accessories.

Mantels Direct Rating

Rating
Overall SatisfactionNot yet rated
Would Shop Here AgainNot yet rated
Likelihood to RecommendNot yet rated
Product SelectionNot yet rated
Ease of FindingNot yet rated
Checkout SatisfactionNot yet rated
Product Met ExpectationsNot yet rated
On-Time DeliveryNot yet rated
Satisfaction with Customer SupportNot yet rated
Overall Satisfaction:
 

Unavailable


Would Shop Here Again:

 

Unavailable


Likelihood To Recommend:

 

Unavailable


Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

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Design of Site

Satisfaction with the look and design of the site

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Satisfaction With Checkout

Satisfaction with the checkout process

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Product Selection

Satisfaction with the breadth of products available on the site

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Clarity of Product Information

How clear and understandable was the product information

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Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

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Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

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Shipping Charges

Satisfaction with shipping charges

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Variety of Shipping Options

Desired shipping options were available

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On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

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Order Tracking

Satisfaction with the ability to track the order

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Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

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Customer Support

Satisfaction with assisted or self-service help

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Product Availability

How easily were you able to find the product you were looking for

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Returns Process

Satisfaction with the returns process

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Recent Reviews for Mantels Direct

Showing 161 - 180 of 195

Online Shopper

Site Experience Feedback

Dec 08, 2023

Happy

Cindy

Site Experience Feedback

Nov 12, 2023

Very easy to navigate the website. Beautiful pictures of the products and well written descriptions.


Post-Delivery Feedback

Dec 08, 2023

I am extremely pleased with the mantle shelf I purchased on Mantels Direct. It is a beautiful piece of craftsmanship for a reason price. It came quickly and was packaged extremely well to prevent any shipping damage. I have and will continue to praise And recommend Mantels Direct. Thank you for your wonderful service.

JO-JO

Site Experience Feedback

Dec 07, 2023

Easy to navigate

UnivLib

Site Experience Feedback

Nov 08, 2023

could not find weight of mantel could not find weight that mantel shelf would bear got paint in cart when trying to select paint for mantel; couldn't figure out easily how to remove wrong item in cart


Post-Delivery Feedback

Dec 07, 2023

I struggled with how to furnish a hallway space. These mantel shelves create a display space that is simple and attractive but not intrusive The style is compatible with my furnishings and was very inexpensive compared to other options I considered, such as console tables. the pair of mantle shelves were easily and quickly installed.

TMac

Site Experience Feedback

Nov 15, 2023

Found website very easy to work with.

Online Shopper

Site Experience Feedback

Nov 07, 2023

Good

jenny507

Site Experience Feedback

Nov 24, 2023

It was fairly easy to navigate through to find what I needed.


Post-Delivery Feedback

Dec 05, 2023

Love the product selection and online experience purchasing an item from MantelsDirect.com however product is always broken or damaged. This was my second time purchasing items at this website. Hopefully they will send the replacement item soon!

TagAlex

Site Experience Feedback

Dec 05, 2023

I had no problem at all. Everything was good

Rich

Site Experience Feedback

Nov 27, 2023

I could have ordered Mantels Direct product through Lowe's. I prefer to buy directly so that the merchant/company gets their full money rather than paying a commission to a different retailer.


Post-Delivery Feedback

Dec 05, 2023

I chose to purchase directly from Mantels Direct. They present numerous product options on their website. Various retailers offer Mantels Direct products, however that retailer might only offer a limited choice of product. It is likely the best choice to directly contact the manufacturer with questions or suggestions.

Ariati

Site Experience Feedback

Dec 04, 2023

It was clear and concise.

Andrew

Site Experience Feedback

Dec 04, 2023

Good

Deb

Site Experience Feedback

Nov 18, 2023

Love all of the choices, filter options to help sort through the selections, multiple views, detailed descriptions, easy to read specs.

Wood stove user

Site Experience Feedback

Dec 03, 2023

It was great. It would be nice to see it in more pictures next to fire places to understand what it would look like next to the fireplace

WALT

Site Experience Feedback

Dec 03, 2023

Good selection, however still awaiting delivery, so will hold my opinion until after.

Contender

Site Experience Feedback

Dec 03, 2023

Great

Online Shopper

Site Experience Feedback

Nov 29, 2023

I like that the directions to hang the mantel ahead of time.

jeff

Site Experience Feedback

Dec 02, 2023

thanks

Bob

Site Experience Feedback

Dec 01, 2023

Easy to order, simple direct instructions.

Flipper

Site Experience Feedback

Dec 01, 2023

I wish I understood the G return measurement, and what it really means.

Kristin M

Site Experience Feedback

Dec 01, 2023

I enjoyed talking to the salesman, he was very helpful and polite.