Mantels Direct Reviews - 195 Reviews - /10
Mantels Direct Rating
Overall Satisfaction | Not yet rated |
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Would Shop Here Again | Not yet rated |
Likelihood to Recommend | Not yet rated |
Product Selection | Not yet rated |
Ease of Finding | Not yet rated |
Checkout Satisfaction | Not yet rated |
Product Met Expectations | Not yet rated |
On-Time Delivery | Not yet rated |
Satisfaction with Customer Support | Not yet rated |
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Would Shop Here Again:
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Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
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Design of Site
Satisfaction with the look and design of the site
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Satisfaction With Checkout
Satisfaction with the checkout process
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Product Selection
Satisfaction with the breadth of products available on the site
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Clarity of Product Information
How clear and understandable was the product information
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Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
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Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
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Shipping Charges
Satisfaction with shipping charges
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Variety of Shipping Options
Desired shipping options were available
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On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
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Order Tracking
Satisfaction with the ability to track the order
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Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
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Customer Support
Satisfaction with assisted or self-service help
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Product Availability
How easily were you able to find the product you were looking for
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Returns Process
Satisfaction with the returns process
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Recent Reviews for Mantels Direct
Showing 161 - 180 of 195
Online Shopper
Site Experience Feedback
Dec 08, 2023
Happy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Cindy
Site Experience Feedback
Nov 12, 2023
Very easy to navigate the website. Beautiful pictures of the products and well written descriptions.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Cindy
Post-Delivery Feedback
Dec 08, 2023
I am extremely pleased with the mantle shelf I purchased on Mantels Direct. It is a beautiful piece of craftsmanship for a reason price. It came quickly and was packaged extremely well to prevent any shipping damage. I have and will continue to praise And recommend Mantels Direct. Thank you for your wonderful service.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
JO-JO
Site Experience Feedback
Dec 07, 2023
Easy to navigate
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
UnivLib
Site Experience Feedback
Nov 08, 2023
could not find weight of mantel could not find weight that mantel shelf would bear got paint in cart when trying to select paint for mantel; couldn't figure out easily how to remove wrong item in cart
- Overall Rating: 8
- Would Shop Here Again: N/A
- Likelihood To Recommend: 8
- Full ratings for this review »
UnivLib
Post-Delivery Feedback
Dec 07, 2023
I struggled with how to furnish a hallway space. These mantel shelves create a display space that is simple and attractive but not intrusive The style is compatible with my furnishings and was very inexpensive compared to other options I considered, such as console tables. the pair of mantle shelves were easily and quickly installed.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
TMac
Site Experience Feedback
Nov 15, 2023
Found website very easy to work with.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Nov 07, 2023
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
jenny507
Site Experience Feedback
Nov 24, 2023
It was fairly easy to navigate through to find what I needed.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
jenny507
Post-Delivery Feedback
Dec 05, 2023
Love the product selection and online experience purchasing an item from MantelsDirect.com however product is always broken or damaged. This was my second time purchasing items at this website. Hopefully they will send the replacement item soon!
- Overall Rating: 7
- Would Shop Here Again: N/A
- Likelihood To Recommend: 8
- On Time Delivery: 8
- Customer Support: 7
- Full ratings for this review »
TagAlex
Site Experience Feedback
Dec 05, 2023
I had no problem at all. Everything was good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Rich
Site Experience Feedback
Nov 27, 2023
I could have ordered Mantels Direct product through Lowe's. I prefer to buy directly so that the merchant/company gets their full money rather than paying a commission to a different retailer.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Rich
Post-Delivery Feedback
Dec 05, 2023
I chose to purchase directly from Mantels Direct. They present numerous product options on their website. Various retailers offer Mantels Direct products, however that retailer might only offer a limited choice of product. It is likely the best choice to directly contact the manufacturer with questions or suggestions.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Ariati
Site Experience Feedback
Dec 04, 2023
It was clear and concise.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Andrew
Site Experience Feedback
Dec 04, 2023
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Deb
Site Experience Feedback
Nov 18, 2023
Love all of the choices, filter options to help sort through the selections, multiple views, detailed descriptions, easy to read specs.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Wood stove user
Site Experience Feedback
Dec 03, 2023
It was great. It would be nice to see it in more pictures next to fire places to understand what it would look like next to the fireplace
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 7
- Full ratings for this review »
WALT
Site Experience Feedback
Dec 03, 2023
Good selection, however still awaiting delivery, so will hold my opinion until after.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
Contender
Site Experience Feedback
Dec 03, 2023
Great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Nov 29, 2023
I like that the directions to hang the mantel ahead of time.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
jeff
Site Experience Feedback
Dec 02, 2023
thanks
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- Full ratings for this review »
Bob
Site Experience Feedback
Dec 01, 2023
Easy to order, simple direct instructions.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Flipper
Site Experience Feedback
Dec 01, 2023
I wish I understood the G return measurement, and what it really means.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Kristin M
Site Experience Feedback
Dec 01, 2023
I enjoyed talking to the salesman, he was very helpful and polite.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »