Mantels Direct Reviews - 195 Reviews - /10
Mantels Direct Rating
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Product Selection | Not yet rated |
Ease of Finding | Not yet rated |
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Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
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Design of Site
Satisfaction with the look and design of the site
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Satisfaction With Checkout
Satisfaction with the checkout process
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Product Selection
Satisfaction with the breadth of products available on the site
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Clarity of Product Information
How clear and understandable was the product information
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Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
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Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
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Shipping Charges
Satisfaction with shipping charges
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Variety of Shipping Options
Desired shipping options were available
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On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
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Order Tracking
Satisfaction with the ability to track the order
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Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
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Customer Support
Satisfaction with assisted or self-service help
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Product Availability
How easily were you able to find the product you were looking for
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Returns Process
Satisfaction with the returns process
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Recent Reviews for Mantels Direct
Showing 181 - 195 of 195
JCH
Site Experience Feedback
Dec 01, 2023
We love Mantels Direct - Super easy - great shipping - awesome customer service - I buy multiple mantels from here
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
SDM
Site Experience Feedback
Dec 01, 2023
Very clear, precise & easy to find, view & purchase item,
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
BAPA
Site Experience Feedback
Nov 30, 2023
I was able to see installation instructions on most of the models I was interested in. It would be helpful if in the product description French cleat (when applicable)is noted.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Steve
Site Experience Feedback
Nov 30, 2023
Only one mounting option was given which was primarily on wood studs. I’m mounting on stone and not using dovetail. Was hoping for a dark walnut color that wasn’t offered so hoping chocolate red oak will be close enough.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
- Full ratings for this review »
GHorn
Site Experience Feedback
Nov 29, 2023
Had a question & it was quickly answered on chat.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
chima
Post-Delivery Feedback
Nov 29, 2023
We purchased a mantel here for the first time to add to our new fireplace. It came on time, no damage, and was easy to put up. It's beautiful! Well worth it!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Ross
Post-Delivery Feedback
Nov 29, 2023
The product looks nice but was damaged and it seems like they are taking a long time to resolve it.
- Overall Rating: 7
- Would Shop Here Again: N/A
- Likelihood To Recommend: 6
- On Time Delivery: 8
- Customer Support: 6
- Full ratings for this review »
Jazzy
Site Experience Feedback
Nov 28, 2023
Overall, it was a good experience.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Mantelman
Site Experience Feedback
Nov 07, 2023
Was overall a easy experience prices are alined with other sites
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- Full ratings for this review »
Mantelman
Post-Delivery Feedback
Nov 28, 2023
The mantel is great! But it said I would have mounting hardware have yet to find them
- Overall Rating: 8
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 9
- Customer Support: 9
- Full ratings for this review »
Charles
Site Experience Feedback
Nov 28, 2023
User friendly
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Jennifer
Site Experience Feedback
Nov 28, 2023
They were extremely helpful. I started a chat and the person came on quickly and answered all my questions.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
MMASeaDog83
Site Experience Feedback
Nov 28, 2023
Many good choices but you red to know the dimensions of your old mantle and fireplace to ensure you get something that will fit properly.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
HM
Site Experience Feedback
Nov 10, 2023
It was slow
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
HM
Post-Delivery Feedback
Nov 27, 2023
Samples were easy to use.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
None
Site Experience Feedback
Nov 27, 2023
There was none
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
- Full ratings for this review »
itojetto
Site Experience Feedback
Nov 26, 2023
Samples were sent quickly to ensure the right color for the project. customer service was great, they were very helpful over chat and offered an over the phone consult to help answer any questions
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- Full ratings for this review »