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Mantels Direct Reviews - 195 Reviews - /10

Mantels Direct has been offering the highest quality products, paired with an unmatched expert consultant service, since 2002. They take pride in offering a wide assortment of fireplace shelves, fireplace mantels, fireplace surround kits and fireplace accessories.

Mantels Direct Rating

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Product SelectionNot yet rated
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Overall Satisfaction:
 

Unavailable


Would Shop Here Again:

 

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Likelihood To Recommend:

 

Unavailable


Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

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Design of Site

Satisfaction with the look and design of the site

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Satisfaction With Checkout

Satisfaction with the checkout process

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Product Selection

Satisfaction with the breadth of products available on the site

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Clarity of Product Information

How clear and understandable was the product information

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Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

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Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

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Shipping Charges

Satisfaction with shipping charges

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Variety of Shipping Options

Desired shipping options were available

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On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

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Order Tracking

Satisfaction with the ability to track the order

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Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

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Customer Support

Satisfaction with assisted or self-service help

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Product Availability

How easily were you able to find the product you were looking for

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Returns Process

Satisfaction with the returns process

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Recent Reviews for Mantels Direct

Showing 181 - 195 of 195

JCH

Site Experience Feedback

Dec 01, 2023

We love Mantels Direct - Super easy - great shipping - awesome customer service - I buy multiple mantels from here

SDM

Site Experience Feedback

Dec 01, 2023

Very clear, precise & easy to find, view & purchase item,

BAPA

Site Experience Feedback

Nov 30, 2023

I was able to see installation instructions on most of the models I was interested in. It would be helpful if in the product description French cleat (when applicable)is noted.

Steve

Site Experience Feedback

Nov 30, 2023

Only one mounting option was given which was primarily on wood studs. I’m mounting on stone and not using dovetail. Was hoping for a dark walnut color that wasn’t offered so hoping chocolate red oak will be close enough.

GHorn

Site Experience Feedback

Nov 29, 2023

Had a question & it was quickly answered on chat.

chima

Post-Delivery Feedback

Nov 29, 2023

We purchased a mantel here for the first time to add to our new fireplace. It came on time, no damage, and was easy to put up. It's beautiful! Well worth it!

Ross

Post-Delivery Feedback

Nov 29, 2023

The product looks nice but was damaged and it seems like they are taking a long time to resolve it.

Jazzy

Site Experience Feedback

Nov 28, 2023

Overall, it was a good experience.

Mantelman

Site Experience Feedback

Nov 07, 2023

Was overall a easy experience prices are alined with other sites


Post-Delivery Feedback

Nov 28, 2023

The mantel is great! But it said I would have mounting hardware have yet to find them

Charles

Site Experience Feedback

Nov 28, 2023

User friendly

Jennifer

Site Experience Feedback

Nov 28, 2023

They were extremely helpful. I started a chat and the person came on quickly and answered all my questions.

MMASeaDog83

Site Experience Feedback

Nov 28, 2023

Many good choices but you red to know the dimensions of your old mantle and fireplace to ensure you get something that will fit properly.

HM

Site Experience Feedback

Nov 10, 2023

It was slow


Post-Delivery Feedback

Nov 27, 2023

Samples were easy to use.

None

Site Experience Feedback

Nov 27, 2023

There was none

itojetto

Site Experience Feedback

Nov 26, 2023

Samples were sent quickly to ensure the right color for the project. customer service was great, they were very helpful over chat and offered an over the phone consult to help answer any questions