MacSales.com Reviews - 5,787 Review - 9.3/10
2023
Winner
Circle of
Excellence
12 years
MacSales.com Rating
Overall Satisfaction | 9.3 /10 |
---|---|
Would Shop Here Again | 9.3 /10 |
Likelihood to Recommend | 9.4 /10 |
Product Selection | 9.3 /10 |
Ease of Finding | 9.1 /10 |
Checkout Satisfaction | 9.4 /10 |
Product Met Expectations | 9.4 /10 |
On-Time Delivery | 9.6 /10 |
Satisfaction with Customer Support | 9.0 /10 |
9.3out of 10
Would Shop Here Again:
9.3out of 10
Likelihood To Recommend:
9.4out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 87% | 88% |
Neutral | 9% | 8% |
Negative | 4% | 4% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.1 out of 10
Design of Site
Satisfaction with the look and design of the site
9.1 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.4 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.3 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.3 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.4 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.1 out of 10
Shipping Charges
Satisfaction with shipping charges
8.5 out of 10
Variety of Shipping Options
Desired shipping options were available
9.3 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.6 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.4 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.0 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.6 out of 10
Returns Process
Satisfaction with the returns process
6.0 out of 10
Recent Reviews for MacSales.com
Showing 1601 - 1620 of 5,787
ROGIE
Site Experience Feedback
Jul 24, 2024
Not so good, hard to find the product for my model of mac. There used to be a tool where you could enter your model no e.g 9,2 and find all possible upgrades The good, In general lots of options to select from
- Overall Rating: 3
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
- Full ratings for this review »
From MacSales.com
Thank you for the feedback. We are sorry to hear that you did not have a good experience on our site. We can pass along your suggestion to our web team.
Online Shopper
Site Experience Feedback
Jul 23, 2024
Pretty easy overall
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for your feedback! We're glad to hear you had an easy shopping experience. Please feel free to contact us if you have any further questions, comments, or concerns. https://eshop.macsales.com/Service/
Fred
Site Experience Feedback
Jul 23, 2024
Great website! Very intuitive.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for your review! We're glad you found our website great and intuitive.
figgy
Site Experience Feedback
Jul 23, 2024
was fine
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for sharing your feedback with us!
Tim
Post-Delivery Feedback
Jul 23, 2024
I can always count on OWC for great quality and competitive pricing!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
PatTRD
Site Experience Feedback
Jul 23, 2024
I have been in the market for a thunderbolt dock solution, and noticed a significant discount to one of your options. Excellent buying experience. Great product selection. Quick reply from customer service to answer a question prior to placing order.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for your feedback! We're delighted to hear that you had an excellent buying experience and found our Thunderbolt dock options appealing. Please feel free to contact us if you have any further questions, comments, or conc...
Read full response »CapeKid
Site Experience Feedback
Jul 23, 2024
Easy to navigate. Search function works well
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for your positive feedback! We're glad to hear that you found our website easy to navigate and that the search function worked well for you. Please feel free to contact us if you have any further questions, comments, or ...
Read full response »MilTekBoy
Site Experience Feedback
Jul 23, 2024
I had help with an chat support, Patrick was a great help but I am sad that the military discount was only 3% and it removed the free shipping and any coupons from the order, which also had to be placed through the support 800 number and was not simply a discount code applied at checkout. It was very complicated so I decided to opt out of using the 3% military discount.
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
- Full ratings for this review »
From MacSales.com
Thank you for your feedback and for recognizing Patrick's excellent assistance! We apologize for any inconvenience caused by the complexities with the military discount process. Your input is valuable to us, and we'll use it to im...
Read full response »RedTop
Site Experience Feedback
Jul 23, 2024
I have been on this web site almost every day to find sales. I look for Mac sales.I also purchase and recommend this site to my relatives. I have always been satisfied with my purchases.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you so much for your continued support and for recommending us to your relatives! We're thrilled to hear that you've been satisfied with your purchases! Please feel free to contact us if you have any further questions, comme...
Read full response »BENNYBOI
Site Experience Feedback
Jul 23, 2024
ALL GOOD...
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for the positive feedback!
Stan from TN
Site Experience Feedback
Jul 23, 2024
Easy and great options.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
From MacSales.com
Thank you for the positive feedback! We're thrilled you had a great shopping experience with us!
Bob Griner
Site Experience Feedback
Jul 23, 2024
I had ordered a 1TB SSD for my MBP a year ago off of Amazon (I know, stupid me). It crapped out. I was not interested in spending $330 on a replacement with OWC; but, also needed a new MagSafe 2 for my 2015 MBP. So, upon dropping the MagSafe2 in my cart, I looked in the "Clearance" section and saw a 1TB for $52.75. It is PCIe 3.0 and I wasn't sure if my MBP was PCIe 3.0 or 4.0. I went to the chat and the Tech Support rep took my serial number and confirmed which PCIe version my MBP is. So, I dropped the PCIe 3.0 1TB in my cart and checked out. Your Tech Support person; and, web maintenance person are responsible for that sale ;). Thanks OWC...I promise to quit going to Amazon for my quality Mac products!
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
From MacSales.com
Thank you for sharing your experience! We're glad our Tech Support team could assist you in finding the right SSD for your MacBook Pro and confirming its compatibility. We're thrilled to have earned your trust and business! Please...
Read full response »KenD_COS
Site Experience Feedback
Jul 23, 2024
OWC Always provides an organized and visual presentation of their catalog. I can easily find what I'm looking for and have it on the way in no time. The checkout is very efficient.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for your positive feedback! We're delighted to hear that you find our catalog organized and visually presented well. We strive to make your shopping experience efficient and enjoyable. Please feel free to contact us if y...
Read full response »Carl
Site Experience Feedback
Jul 23, 2024
Love the whole experience. I go to MacSales FIRST or my primary Apple purchases.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for your loyalty and positive feedback! We're thrilled to be your first choice for Apple purchases. Please feel free to contact us if you have any further questions, comments, or concerns. https://eshop.macsales.com/Se...
Read full response »JimPav
Site Experience Feedback
Jul 23, 2024
excellent help
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for sharing your review with us! We are thrilled to hear you received wonderful service! Please feel free to contact us if you have any further questions, comments, or concerns. https://eshop.macsales.com/Service/
ren
Site Experience Feedback
Jul 23, 2024
Great products and prices
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
We're thrilled to hear you enjoy our quality products and competitive pricing. Thank you for sharing your positive feedback with us! Please feel free to contact us if you have any further questions, comments, or concerns. https:/...
Read full response »notnerd
Site Experience Feedback
Jul 23, 2024
Super easy checkout and a great deal. Thanks!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for your feedback! We're glad you had a super easy checkout experience and found a great deal! Please feel free to contact us if you have any further questions, comments, or concerns. https://eshop.macsales.com/Service/
Drcmaint
Site Experience Feedback
Jul 18, 2024
I tried to process this order a day ago and no credit card would be accepted. So, I tried again to process this and all worked. I'm unsure what the problem was, but maybe the server went wonky.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Drcmaint
Post-Delivery Feedback
Jul 23, 2024
Now with the new M Macs, I need to upgrade the supporting hardware and MacSales has what I need and will return when I need something else.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
From MacSales.com
We are glad to hear that your order went through. We will pass your issues along to get looked at.
Nox
Site Experience Feedback
Jul 17, 2024
Easy, straight forward, trust worthy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
We are thrilled to hear that you had an easy and straight forward experience.
cooper8386
Site Experience Feedback
Jul 23, 2024
Very easy checkout and the lowest price around for the hard drives I was looking for. 10/10!!
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for the glowing review! We're thrilled to hear that you had an easy checkout experience and found the lowest prices for the hard drives you needed. Please feel free to contact us if you have any further questions, commen...
Read full response »