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MacSales.com Reviews - 5,787 Review - 9.3/10

Nov 30, 2024
Other World Computing offers excellent values on Accelerators, Hard Drives, Memory, Monitors, Printers, Processors, and more for both Apple/Macintosh and Wintel PCs. Products from Apple, ATTO, CTX, Fujitsu, Hitachi, IBM, Intel, Interex, Kingston, PowerLogix, Quantum, Seagate, Sonnet, Sony, Techworks, Toshiba, Viewsonic, and others are standard in stock items.
Circle of Excellence - MacSales.com

2023
Winner

Circle of
Excellence

12 years

MacSales.com Rating

Rating
Overall Satisfaction9.3 /10
Would Shop Here Again9.3 /10
Likelihood to Recommend9.4 /10
Product Selection9.3 /10
Ease of Finding9.1 /10
Checkout Satisfaction9.4 /10
Product Met Expectations9.4 /10
On-Time Delivery9.6 /10
Satisfaction with Customer Support9.0 /10
Overall Satisfaction:
 

9.3out of 10


Would Shop Here Again:

 

9.3out of 10


Likelihood To Recommend:

 

9.4out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

87%88%

Neutral

9%8%

Negative

4%4%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.1 out of 10

Design of Site

Satisfaction with the look and design of the site

9.1 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.4 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.3 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.3 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.4 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.1 out of 10

Shipping Charges

Satisfaction with shipping charges

8.5 out of 10

Variety of Shipping Options

Desired shipping options were available

9.3 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.6 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.5 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.4 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.0 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.6 out of 10

Returns Process

Satisfaction with the returns process

6.0 out of 10

Recent Reviews for MacSales.com

Showing 1601 - 1620 of 5,787

ROGIE

Site Experience Feedback

Jul 24, 2024

Not so good, hard to find the product for my model of mac. There used to be a tool where you could enter your model no e.g 9,2 and find all possible upgrades The good, In general lots of options to select from

From MacSales.com

Thank you for the feedback. We are sorry to hear that you did not have a good experience on our site. We can pass along your suggestion to our web team.

Online Shopper

Site Experience Feedback

Jul 23, 2024

Pretty easy overall

From MacSales.com

Thank you for your feedback! We're glad to hear you had an easy shopping experience. Please feel free to contact us if you have any further questions, comments, or concerns.  https://eshop.macsales.com/Service/

Fred

Site Experience Feedback

Jul 23, 2024

Great website! Very intuitive.

From MacSales.com

Thank you for your review! We're glad you found our website great and intuitive.

figgy

Site Experience Feedback

Jul 23, 2024

was fine

From MacSales.com

Thank you for sharing your feedback with us!

Tim

Post-Delivery Feedback

Jul 23, 2024

I can always count on OWC for great quality and competitive pricing!

PatTRD

Site Experience Feedback

Jul 23, 2024

I have been in the market for a thunderbolt dock solution, and noticed a significant discount to one of your options. Excellent buying experience. Great product selection. Quick reply from customer service to answer a question prior to placing order.

From MacSales.com

Thank you for your feedback! We're delighted to hear that you had an excellent buying experience and found our Thunderbolt dock options appealing. Please feel free to contact us if you have any further questions, comments, or conc...

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CapeKid

Site Experience Feedback

Jul 23, 2024

Easy to navigate. Search function works well

From MacSales.com

Thank you for your positive feedback! We're glad to hear that you found our website easy to navigate and that the search function worked well for you. Please feel free to contact us if you have any further questions, comments, or ...

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MilTekBoy

Site Experience Feedback

Jul 23, 2024

I had help with an chat support, Patrick was a great help but I am sad that the military discount was only 3% and it removed the free shipping and any coupons from the order, which also had to be placed through the support 800 number and was not simply a discount code applied at checkout. It was very complicated so I decided to opt out of using the 3% military discount.

From MacSales.com

Thank you for your feedback and for recognizing Patrick's excellent assistance! We apologize for any inconvenience caused by the complexities with the military discount process. Your input is valuable to us, and we'll use it to im...

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RedTop

Site Experience Feedback

Jul 23, 2024

I have been on this web site almost every day to find sales. I look for Mac sales.I also purchase and recommend this site to my relatives. I have always been satisfied with my purchases.

From MacSales.com

Thank you so much for your continued support and for recommending us to your relatives! We're thrilled to hear that you've been satisfied with your purchases! Please feel free to contact us if you have any further questions, comme...

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BENNYBOI

Site Experience Feedback

Jul 23, 2024

ALL GOOD...

From MacSales.com

Thank you for the positive feedback!

Stan from TN

Site Experience Feedback

Jul 23, 2024

Easy and great options.

From MacSales.com

Thank you for the positive feedback! We're thrilled you had a great shopping experience with us!

Bob Griner

Site Experience Feedback

Jul 23, 2024

I had ordered a 1TB SSD for my MBP a year ago off of Amazon (I know, stupid me). It crapped out. I was not interested in spending $330 on a replacement with OWC; but, also needed a new MagSafe 2 for my 2015 MBP. So, upon dropping the MagSafe2 in my cart, I looked in the "Clearance" section and saw a 1TB for $52.75. It is PCIe 3.0 and I wasn't sure if my MBP was PCIe 3.0 or 4.0. I went to the chat and the Tech Support rep took my serial number and confirmed which PCIe version my MBP is. So, I dropped the PCIe 3.0 1TB in my cart and checked out. Your Tech Support person; and, web maintenance person are responsible for that sale ;). Thanks OWC...I promise to quit going to Amazon for my quality Mac products!

From MacSales.com

Thank you for sharing your experience! We're glad our Tech Support team could assist you in finding the right SSD for your MacBook Pro and confirming its compatibility. We're thrilled to have earned your trust and business! Please...

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KenD_COS

Site Experience Feedback

Jul 23, 2024

OWC Always provides an organized and visual presentation of their catalog. I can easily find what I'm looking for and have it on the way in no time. The checkout is very efficient.

From MacSales.com

Thank you for your positive feedback! We're delighted to hear that you find our catalog organized and visually presented well. We strive to make your shopping experience efficient and enjoyable. Please feel free to contact us if y...

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Carl

Site Experience Feedback

Jul 23, 2024

Love the whole experience. I go to MacSales FIRST or my primary Apple purchases.

From MacSales.com

Thank you for your loyalty and positive feedback! We're thrilled to be your first choice for Apple purchases. Please feel free to contact us if you have any further questions, comments, or concerns.  https://eshop.macsales.com/Se...

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JimPav

Site Experience Feedback

Jul 23, 2024

excellent help

From MacSales.com

Thank you for sharing your review with us! We are thrilled to hear you received wonderful service! Please feel free to contact us if you have any further questions, comments, or concerns.  https://eshop.macsales.com/Service/

ren

Site Experience Feedback

Jul 23, 2024

Great products and prices

From MacSales.com

We're thrilled to hear you enjoy our quality products and competitive pricing. Thank you for sharing your positive feedback with us! Please feel free to contact us if you have any further questions, comments, or concerns.  https:/...

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notnerd

Site Experience Feedback

Jul 23, 2024

Super easy checkout and a great deal. Thanks!

From MacSales.com

Thank you for your feedback! We're glad you had a super easy checkout experience and found a great deal! Please feel free to contact us if you have any further questions, comments, or concerns.  https://eshop.macsales.com/Service/

Drcmaint

Site Experience Feedback

Jul 18, 2024

I tried to process this order a day ago and no credit card would be accepted. So, I tried again to process this and all worked. I'm unsure what the problem was, but maybe the server went wonky.


Post-Delivery Feedback

Jul 23, 2024

Now with the new M Macs, I need to upgrade the supporting hardware and MacSales has what I need and will return when I need something else.

From MacSales.com

We are glad to hear that your order went through. We will pass your issues along to get looked at.

Nox

Site Experience Feedback

Jul 17, 2024

Easy, straight forward, trust worthy

From MacSales.com

We are thrilled to hear that you had an easy and straight forward experience.

cooper8386

Site Experience Feedback

Jul 23, 2024

Very easy checkout and the lowest price around for the hard drives I was looking for. 10/10!!

From MacSales.com

Thank you for the glowing review! We're thrilled to hear that you had an easy checkout experience and found the lowest prices for the hard drives you needed. Please feel free to contact us if you have any further questions, commen...

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