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LovelySkin Reviews - 19,923 Review - 9.7/10

Dec 3, 2024
LovelySkin.com is the largest dermatologist-owned and operated skin, hair and beauty website in the world, serving well over a million customers. Under the expert direction of board-certified dermatologist and cosmetic surgeon Dr. Joel Schlessinger, we are an authorized retailer for some of the best professional beauty products that are typically only available in dermatologist offices, salons or spas. Our team is dedicated to top-quality customer service to help you find the perfect solution for any skin or hair concern.
Circle of Excellence - LovelySkin

2023
Platinum

Circle of
Excellence

13 years

LovelySkin Rating

Rating
Overall Satisfaction9.7 /10
Would Shop Here Again9.7 /10
Likelihood to Recommend9.7 /10
Product Selection9.6 /10
Ease of Finding9.6 /10
Checkout Satisfaction9.6 /10
Product Met Expectations9.7 /10
On-Time Delivery9.8 /10
Satisfaction with Customer Support9.6 /10
Overall Satisfaction:
 

9.7out of 10


Would Shop Here Again:

 

9.7out of 10


Likelihood To Recommend:

 

9.7out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

91%92%

Neutral

7%7%

Negative

2%2%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.6 out of 10

Design of Site

Satisfaction with the look and design of the site

9.5 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.6 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.6 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.6 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.7 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.3 out of 10

Shipping Charges

Satisfaction with shipping charges

9.5 out of 10

Variety of Shipping Options

Desired shipping options were available

9.6 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.8 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.8 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.7 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.6 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.8 out of 10

Returns Process

Satisfaction with the returns process

9.5 out of 10

Recent Reviews for LovelySkin

Showing 41 - 60 of 19,923

Mojo

Site Experience Feedback

Nov 23, 2024

Site is a little old looking, but I found what I needed, at a good price, with special offers and extras, and that is why I shopped here, again. I saved money here and checkout was easy.


Post-Delivery Feedback

Dec 01, 2024

Thank you for the ease and benefit of this transaction!

Online Shopper

Site Experience Feedback

Dec 01, 2024

Great experience- easy to navigate

MJ

Site Experience Feedback

Dec 01, 2024

Very smooth ordering experience and pleased with discount.

JAB

Site Experience Feedback

Dec 01, 2024

User friendly

Pamela

Site Experience Feedback

Dec 01, 2024

Shopping at Lovely Skin is always a pleasure. The website works. No confusion on pricing or anything else. I love the free samples.

Zelda

Site Experience Feedback

Dec 01, 2024

The site is mostly good, but I would like to see more information about the products. I am not sure I was able to sign up for the newsletter - it wasn't clear on the site if I had done this correctly.

trisha

Site Experience Feedback

Dec 01, 2024

I took advantage of the Black Sunday sale and recieved 30% off my order which is nice because the products rarely go on sale.

Pitts

Site Experience Feedback

Dec 01, 2024

Great price on the items I needed. Ordering online is easy.

Tasha

Site Experience Feedback

Dec 01, 2024

Excellent

Ziv

Site Experience Feedback

Dec 01, 2024

excellent, easy to use website

Micki

Site Experience Feedback

Dec 01, 2024

It was easy navigating the website.

Online Shopper

Site Experience Feedback

Dec 01, 2024

Easy, good experience

Ptmiami

Site Experience Feedback

Dec 01, 2024

Price was great. Website looks and feels like so many other sites. I did *NOT* like the fact that you had kept my credit card info from my previous purchase.

Zohreh

Site Experience Feedback

Dec 01, 2024

I am very satisfied with LovelySkin

Sandra.

Site Experience Feedback

Dec 01, 2024

I searched for Replenix tinted, mattifying sunscreen, and could not find it. I could not even find it as a discontinued item and a suggested replacement. I have ordered this item from Lovely Skin several times.

Online Shopper

Site Experience Feedback

Dec 01, 2024

Satisfied with my first time experience on your website.

Moodysu

Site Experience Feedback

Dec 01, 2024

Was sent a $30 instant discount card Nov 5th but could never figure out how to use it. No info printed on it & didn't show in my cart.

Susan

Site Experience Feedback

Dec 01, 2024

Good

Tonya V.

Site Experience Feedback

Dec 01, 2024

I used to live in Bellvue Nebraska and a visit to the Lovley Skin offices was a real treat. Now, I am in Texas and looking forward to using my favorite products from the Lovely Skin line as well as TNS.

lake girl

Site Experience Feedback

Nov 25, 2024

I thought ordering from LovelySkin was quite pleasant. I was looking for my favorite item and this is the only site that had it on sale. I was so excited! I will be ordering on from you again. I need makeup!!!!


Post-Delivery Feedback

Dec 01, 2024

The price was lower than where I usually purchase.