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LovelySkin Reviews - 19,923 Review - 9.7/10

Dec 3, 2024
LovelySkin.com is the largest dermatologist-owned and operated skin, hair and beauty website in the world, serving well over a million customers. Under the expert direction of board-certified dermatologist and cosmetic surgeon Dr. Joel Schlessinger, we are an authorized retailer for some of the best professional beauty products that are typically only available in dermatologist offices, salons or spas. Our team is dedicated to top-quality customer service to help you find the perfect solution for any skin or hair concern.
Circle of Excellence - LovelySkin

2023
Platinum

Circle of
Excellence

13 years

LovelySkin Rating

Rating
Overall Satisfaction9.7 /10
Would Shop Here Again9.7 /10
Likelihood to Recommend9.7 /10
Product Selection9.6 /10
Ease of Finding9.6 /10
Checkout Satisfaction9.6 /10
Product Met Expectations9.7 /10
On-Time Delivery9.8 /10
Satisfaction with Customer Support9.6 /10
Overall Satisfaction:
 

9.7out of 10


Would Shop Here Again:

 

9.7out of 10


Likelihood To Recommend:

 

9.7out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

91%92%

Neutral

7%7%

Negative

2%2%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.6 out of 10

Design of Site

Satisfaction with the look and design of the site

9.5 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.6 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.6 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.6 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.7 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.3 out of 10

Shipping Charges

Satisfaction with shipping charges

9.5 out of 10

Variety of Shipping Options

Desired shipping options were available

9.6 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.8 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.8 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.7 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.6 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.8 out of 10

Returns Process

Satisfaction with the returns process

9.5 out of 10

Recent Reviews for LovelySkin

Showing 21 - 40 of 19,923

Kgc

Site Experience Feedback

Dec 01, 2024

Great

Easy to order

Site Experience Feedback

Dec 01, 2024

I purchased skin moisturizer and requested samples. The checkout process was simple and direct.

Flygirl

Site Experience Feedback

Dec 01, 2024

Great sale

Don

Site Experience Feedback

Dec 01, 2024

Easy transaction process plus awesome products!

paulsie

Site Experience Feedback

Dec 01, 2024

easy to use-appreciate the discounts-excellent selection

Mel

Site Experience Feedback

Dec 01, 2024

Exceeded expectations

Sara

Site Experience Feedback

Dec 01, 2024

I shop with here weekly! They have the best products and selection, and the absolute best customer service that I’ve ever seen. I’m LovelySkin obsessed!

Online Shopper

Site Experience Feedback

Dec 01, 2024

There is a good selection of products to choose from so I could order from one site. Also prices were very reasonable.

Mamacat

Site Experience Feedback

Dec 01, 2024

Easy ordering, great promos

Mel

Site Experience Feedback

Dec 01, 2024

so far so good!!!

NK

Site Experience Feedback

Dec 01, 2024

Easy to find my preferred brand. Disappointed that it’s not included in the promo code.

COgirlChristine

Site Experience Feedback

Dec 01, 2024

I have loved LovelySkin for many years! I tell all my friends who now use your site. It’s wonderful to have an authorized merchant and at a discount! Thank you! I love you samples and free products, especially on holidays. Wow. I do not order anywhere else. Your website is easy to use, compare products and check out securely. Shipping is expeditious.

Lovely Girl

Site Experience Feedback

Dec 01, 2024

Very easy to use. Linked in from an email I received. Went directly to product I wanted

Annie

Site Experience Feedback

Dec 01, 2024

Ir was fast and easy

Online Shopper

Site Experience Feedback

Dec 01, 2024

Did not yet get the order but seems overall positive

Anne

Site Experience Feedback

Dec 01, 2024

I always find buying from Lovely Skin to be good experience. No hassle at all.

Mimi

Site Experience Feedback

Dec 01, 2024

Everything was fine

Online Shopper

Site Experience Feedback

Dec 01, 2024

Good

Online Shopper

Site Experience Feedback

Dec 01, 2024

Great customer experience

Ella

Site Experience Feedback

Dec 01, 2024

I've been ordering from Lovely Skin for years, and I have never been disappointed. They carry the brand I like and I am very satisfied with the service (and I do watch out for specials!)