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LovelySkin Reviews - 19,923 Review - 9.7/10

Dec 3, 2024
LovelySkin.com is the largest dermatologist-owned and operated skin, hair and beauty website in the world, serving well over a million customers. Under the expert direction of board-certified dermatologist and cosmetic surgeon Dr. Joel Schlessinger, we are an authorized retailer for some of the best professional beauty products that are typically only available in dermatologist offices, salons or spas. Our team is dedicated to top-quality customer service to help you find the perfect solution for any skin or hair concern.
Circle of Excellence - LovelySkin

2023
Platinum

Circle of
Excellence

13 years

LovelySkin Rating

Rating
Overall Satisfaction9.7 /10
Would Shop Here Again9.7 /10
Likelihood to Recommend9.7 /10
Product Selection9.6 /10
Ease of Finding9.6 /10
Checkout Satisfaction9.6 /10
Product Met Expectations9.7 /10
On-Time Delivery9.8 /10
Satisfaction with Customer Support9.6 /10
Overall Satisfaction:
 

9.7out of 10


Would Shop Here Again:

 

9.7out of 10


Likelihood To Recommend:

 

9.7out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

91%92%

Neutral

7%7%

Negative

2%2%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.6 out of 10

Design of Site

Satisfaction with the look and design of the site

9.5 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.6 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.6 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.6 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.7 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.3 out of 10

Shipping Charges

Satisfaction with shipping charges

9.5 out of 10

Variety of Shipping Options

Desired shipping options were available

9.6 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.8 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.8 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.7 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.6 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.8 out of 10

Returns Process

Satisfaction with the returns process

9.5 out of 10

Recent Reviews for LovelySkin

Showing 81 - 100 of 19,923

Franny

Site Experience Feedback

Dec 01, 2024

Fine

Ginger

Site Experience Feedback

Dec 01, 2024

No problem with finding what I needed and easy checkout.

Mary

Site Experience Feedback

Dec 01, 2024

Great experience!

kp

Site Experience Feedback

Dec 01, 2024

easy

Stella2

Site Experience Feedback

Dec 01, 2024

I didn't know that LovelySkin offered the ability to do comparisons. I tried it today, and it was wonderful. It made deciding between different products so much easier!

Nikki

Site Experience Feedback

Nov 21, 2024

Interaction (as always) was easy, well laid out and all the directions and information I need or want. Quick and easy check out.


Post-Delivery Feedback

Dec 01, 2024

I wanted to try Elemis Collagen Eye Serum. It was in stock and on sale! I was very happy to also receive my rewards. Which made this trial affordable. I have been shopping at LovelySkin for more than 25 years and have never been disappointed with their service, their prices, and the chat feature whiich has helped me decide on the right product for me.

Yirett

Site Experience Feedback

Dec 01, 2024

Súper, I lov it.

Online Shopper

Site Experience Feedback

Dec 01, 2024

Good

Lovey8

Site Experience Feedback

Dec 01, 2024

Very easy to navigate

KMC

Site Experience Feedback

Dec 01, 2024

Amazing! Great prices.

Lisa

Site Experience Feedback

Dec 01, 2024

Offer a slow free ship option Offer shipping for free with in 2 weeks. This is good if I am out of town when I am ordering. I would rather have the products sit in your climate control building than no. Also can you talk about if it is better for products to be refrigerated between usuage?

Online Shopper

Site Experience Feedback

Dec 01, 2024

VERY EASY

Nannygoat

Site Experience Feedback

Dec 01, 2024

Had a little trouble with birthday reward. Although the info stated it would automatically be applied to the overall purchase amount, it was a little confusing when the box for entering the code and pin showed up. Now that I have done it and the reward did indeed show up automatically, I understand the process.

ceevee

Site Experience Feedback

Nov 18, 2024

My favorite place to buy my favorite body butter!

macc

Site Experience Feedback

Dec 01, 2024

Easy ordering and clearly states what sale price is.

Happy Customer

Site Experience Feedback

Dec 01, 2024

Easy no hassles

Marcia

Site Experience Feedback

Dec 01, 2024

Took me 2 days to Order!!!!

Bryan

Site Experience Feedback

Dec 01, 2024

I had a great experience. Easy to navigate through the website.

Mink

Site Experience Feedback

Dec 01, 2024

good products, lots of variety but pricey not enough discounts

flowers

Site Experience Feedback

Dec 01, 2024

overall experience excellent. Good prices. lots of products to choose from.