LovelySkin Reviews - 19,923 Review - 9.7/10
2023
Platinum
Circle of
Excellence
13 years
LovelySkin Rating
Overall Satisfaction | 9.7 /10 |
---|---|
Would Shop Here Again | 9.7 /10 |
Likelihood to Recommend | 9.7 /10 |
Product Selection | 9.6 /10 |
Ease of Finding | 9.6 /10 |
Checkout Satisfaction | 9.6 /10 |
Product Met Expectations | 9.7 /10 |
On-Time Delivery | 9.8 /10 |
Satisfaction with Customer Support | 9.6 /10 |
9.7out of 10
Would Shop Here Again:
9.7out of 10
Likelihood To Recommend:
9.7out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 91% | 92% |
Neutral | 7% | 7% |
Negative | 2% | 2% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.6 out of 10
Design of Site
Satisfaction with the look and design of the site
9.5 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.6 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.6 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.6 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.7 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.3 out of 10
Shipping Charges
Satisfaction with shipping charges
9.5 out of 10
Variety of Shipping Options
Desired shipping options were available
9.6 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.8 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.8 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.7 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.6 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.8 out of 10
Returns Process
Satisfaction with the returns process
9.5 out of 10
Recent Reviews for LovelySkin
Showing 81 - 100 of 19,923
Franny
Site Experience Feedback
Dec 01, 2024
Fine
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 1
- Full ratings for this review »
Ginger
Site Experience Feedback
Dec 01, 2024
No problem with finding what I needed and easy checkout.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Mary
Site Experience Feedback
Dec 01, 2024
Great experience!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
kp
Site Experience Feedback
Dec 01, 2024
easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Stella2
Site Experience Feedback
Dec 01, 2024
I didn't know that LovelySkin offered the ability to do comparisons. I tried it today, and it was wonderful. It made deciding between different products so much easier!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Nikki
Site Experience Feedback
Nov 21, 2024
Interaction (as always) was easy, well laid out and all the directions and information I need or want. Quick and easy check out.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Nikki
Post-Delivery Feedback
Dec 01, 2024
I wanted to try Elemis Collagen Eye Serum. It was in stock and on sale! I was very happy to also receive my rewards. Which made this trial affordable. I have been shopping at LovelySkin for more than 25 years and have never been disappointed with their service, their prices, and the chat feature whiich has helped me decide on the right product for me.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Yirett
Site Experience Feedback
Dec 01, 2024
Súper, I lov it.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Dec 01, 2024
Good
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
- Full ratings for this review »
Lovey8
Site Experience Feedback
Dec 01, 2024
Very easy to navigate
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
KMC
Site Experience Feedback
Dec 01, 2024
Amazing! Great prices.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Lisa
Site Experience Feedback
Dec 01, 2024
Offer a slow free ship option Offer shipping for free with in 2 weeks. This is good if I am out of town when I am ordering. I would rather have the products sit in your climate control building than no. Also can you talk about if it is better for products to be refrigerated between usuage?
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Dec 01, 2024
VERY EASY
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Nannygoat
Site Experience Feedback
Dec 01, 2024
Had a little trouble with birthday reward. Although the info stated it would automatically be applied to the overall purchase amount, it was a little confusing when the box for entering the code and pin showed up. Now that I have done it and the reward did indeed show up automatically, I understand the process.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
ceevee
Site Experience Feedback
Nov 18, 2024
My favorite place to buy my favorite body butter!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
macc
Site Experience Feedback
Dec 01, 2024
Easy ordering and clearly states what sale price is.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Happy Customer
Site Experience Feedback
Dec 01, 2024
Easy no hassles
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Marcia
Site Experience Feedback
Dec 01, 2024
Took me 2 days to Order!!!!
- Overall Rating: 1
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- Full ratings for this review »
Bryan
Site Experience Feedback
Dec 01, 2024
I had a great experience. Easy to navigate through the website.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Mink
Site Experience Feedback
Dec 01, 2024
good products, lots of variety but pricey not enough discounts
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
flowers
Site Experience Feedback
Dec 01, 2024
overall experience excellent. Good prices. lots of products to choose from.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »