Home > Health & Beauty > LovelySkin

LovelySkin Reviews - 19,923 Review - 9.7/10

Dec 3, 2024
LovelySkin.com is the largest dermatologist-owned and operated skin, hair and beauty website in the world, serving well over a million customers. Under the expert direction of board-certified dermatologist and cosmetic surgeon Dr. Joel Schlessinger, we are an authorized retailer for some of the best professional beauty products that are typically only available in dermatologist offices, salons or spas. Our team is dedicated to top-quality customer service to help you find the perfect solution for any skin or hair concern.
Circle of Excellence - LovelySkin

2023
Platinum

Circle of
Excellence

13 years

LovelySkin Rating

Rating
Overall Satisfaction9.7 /10
Would Shop Here Again9.7 /10
Likelihood to Recommend9.7 /10
Product Selection9.6 /10
Ease of Finding9.6 /10
Checkout Satisfaction9.6 /10
Product Met Expectations9.7 /10
On-Time Delivery9.8 /10
Satisfaction with Customer Support9.6 /10
Overall Satisfaction:
 

9.7out of 10


Would Shop Here Again:

 

9.7out of 10


Likelihood To Recommend:

 

9.7out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

91%92%

Neutral

7%7%

Negative

2%2%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.6 out of 10

Design of Site

Satisfaction with the look and design of the site

9.5 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.6 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.6 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.6 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.7 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.3 out of 10

Shipping Charges

Satisfaction with shipping charges

9.5 out of 10

Variety of Shipping Options

Desired shipping options were available

9.6 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.8 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.8 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.7 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.6 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.8 out of 10

Returns Process

Satisfaction with the returns process

9.5 out of 10

Recent Reviews for LovelySkin

Showing 1 - 20 of 19,923

MMC

Site Experience Feedback

Dec 01, 2024

Generally positive experience.

Dee

Site Experience Feedback

Dec 01, 2024

It was very easy to navigate

Gmidkiff

Site Experience Feedback

Dec 01, 2024

Easy to navigate system .

Maria

Site Experience Feedback

Dec 01, 2024

Great experience

Nanamary

Site Experience Feedback

Dec 01, 2024

Very easy website

Patty C

Site Experience Feedback

Dec 01, 2024

Easy to navigate and order products.

On Target

Site Experience Feedback

Dec 01, 2024

Great price point. Very good selection.

HRath24

Site Experience Feedback

Dec 01, 2024

I always trust Lovelyskin to have the best products, and the website is easy to use. I also love the free samples - I have found many new products that I now use regularly that way!

Emma

Site Experience Feedback

Dec 01, 2024

Experience was fine. Easy website to navigate.

Anne

Site Experience Feedback

Dec 01, 2024

Perfect! Got what I needed, good price and fast checkout

Higgy

Site Experience Feedback

Dec 01, 2024

Easy to use

AnathemaLover

Site Experience Feedback

Dec 01, 2024

I can type in what I’m looking for and it pops up with the top products with the most reviews. And the products are cheaper here than they are med spa’s.

Yon-Ka lady

Site Experience Feedback

Dec 01, 2024

Yon-Ka is lovely skin!

Nana

Site Experience Feedback

Nov 18, 2024

So far so good!


Post-Delivery Feedback

Dec 01, 2024

I was very pleased with the customer service, you came thru with my hair product, not even Amazon would deliver this product.im definitely going to be a returning customer. Mahalo, Marol Mamizuka

Littlecatsfeet

Site Experience Feedback

Dec 01, 2024

Fantastic customer service. Very helpful. Stabd behind the products they sell. Helpful reviews and blogs.

MjSaucedo

Site Experience Feedback

Dec 01, 2024

I am so pleased to see such a great discount and the ease of purchase.

Donna

Site Experience Feedback

Dec 01, 2024

Easy to use. Just a few days to deliver.

Judy G

Site Experience Feedback

Dec 01, 2024

Easy to find and order what I was looking to purchase.

a guy

Site Experience Feedback

Dec 01, 2024

it was good - quick

Bass

Site Experience Feedback

Dec 01, 2024

It was Ok no problema and it was very easy