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LovelySkin Reviews - 19,923 Review - 9.7/10

Dec 3, 2024
LovelySkin.com is the largest dermatologist-owned and operated skin, hair and beauty website in the world, serving well over a million customers. Under the expert direction of board-certified dermatologist and cosmetic surgeon Dr. Joel Schlessinger, we are an authorized retailer for some of the best professional beauty products that are typically only available in dermatologist offices, salons or spas. Our team is dedicated to top-quality customer service to help you find the perfect solution for any skin or hair concern.
Circle of Excellence - LovelySkin

2023
Platinum

Circle of
Excellence

13 years

LovelySkin Rating

Rating
Overall Satisfaction9.7 /10
Would Shop Here Again9.7 /10
Likelihood to Recommend9.7 /10
Product Selection9.6 /10
Ease of Finding9.6 /10
Checkout Satisfaction9.6 /10
Product Met Expectations9.7 /10
On-Time Delivery9.8 /10
Satisfaction with Customer Support9.6 /10
Overall Satisfaction:
 

9.7out of 10


Would Shop Here Again:

 

9.7out of 10


Likelihood To Recommend:

 

9.7out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

91%92%

Neutral

7%7%

Negative

2%2%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.6 out of 10

Design of Site

Satisfaction with the look and design of the site

9.5 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.6 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.6 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.6 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.7 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.3 out of 10

Shipping Charges

Satisfaction with shipping charges

9.5 out of 10

Variety of Shipping Options

Desired shipping options were available

9.6 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.8 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.8 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.7 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.6 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.8 out of 10

Returns Process

Satisfaction with the returns process

9.5 out of 10

Recent Reviews for LovelySkin

Showing 61 - 80 of 19,923

Sav

Site Experience Feedback

Dec 01, 2024

Good experience using website, im glad there is free shipping and it says it will arrrive sooner than i thought it would

Doglover

Site Experience Feedback

Dec 01, 2024

All went smoothly

Kelsey A

Site Experience Feedback

Dec 01, 2024

The website is very user-friendly and I also love how my account is organized.

Sarah

Site Experience Feedback

Dec 01, 2024

Always an excellent company to work with.

suzie q

Site Experience Feedback

Dec 01, 2024

There seemed to be some confusion on your side.

Sheree

Site Experience Feedback

Dec 01, 2024

I buy all my hair care needs from lovely skin

Queenie

Site Experience Feedback

Dec 01, 2024

Good easy to navigate

Penny

Site Experience Feedback

Dec 01, 2024

Loved the variety of brands and selections to purchase

Barbara

Site Experience Feedback

Dec 01, 2024

Very easy website to navigate, I especially love how they automatically add your discounts.

Dot

Site Experience Feedback

Dec 01, 2024

The one thing that I Did NOT like was i would accidentally hit the back button and then I would lose EVERYTHING that I had put in my basket to buy . Then I have to do it All over again. I did this 4 times. It happens yesterday and I just put my phone down and said to myself I just would not order anything.

Online Shopper

Site Experience Feedback

Dec 01, 2024

Good

mary

Site Experience Feedback

Dec 01, 2024

i was looking for my favorite cleansing oil and i found one of the cheapest options on lovelyskin, so i ordered 2 of them!

Suz

Site Experience Feedback

Dec 01, 2024

thought the website was very user friendly! Will use again

k

Site Experience Feedback

Dec 01, 2024

great thank you - easy to use and enjoy the clarity of discounts

Miss Kim

Site Experience Feedback

Dec 01, 2024

I absolutely love lovely skin. They are wonderful to deal with , very knowledgeable about the products . Great customer service . They always have what I need in stock and their prices are wonderful . I love the samples .

Jen

Site Experience Feedback

Dec 01, 2024

Lots of variety with no fuss. I'm really pleased with the sale today!

Online Shopper

Site Experience Feedback

Dec 01, 2024

User friendly

Momma Benz

Site Experience Feedback

Dec 01, 2024

I always have a positive experience with LovelySkin and have never even had to contact customer support. I purchase all my hair and skincare products from LovelySkin and have for about 4 or 5 years now. I can’t even remember the last time I purchased skincare anywhere else. The free shipping option is a huge draw to the site as well as the option to select free samples with my purchase. I’ve discovered so many new products because of samples and keep refining my skincare routine based on exposure to new products.

NL

Site Experience Feedback

Dec 01, 2024

nothing to add here, as is as expected

MsT

Site Experience Feedback

Dec 01, 2024

You’ve changed the color or Mirabella products it is really difficult to get the correct color constantly. You