LovelySkin Reviews - 19,923 Review - 9.7/10
2023
Platinum
Circle of
Excellence
13 years
LovelySkin Rating
Overall Satisfaction | 9.7 /10 |
---|---|
Would Shop Here Again | 9.7 /10 |
Likelihood to Recommend | 9.7 /10 |
Product Selection | 9.6 /10 |
Ease of Finding | 9.6 /10 |
Checkout Satisfaction | 9.6 /10 |
Product Met Expectations | 9.7 /10 |
On-Time Delivery | 9.8 /10 |
Satisfaction with Customer Support | 9.6 /10 |
9.7out of 10
Would Shop Here Again:
9.7out of 10
Likelihood To Recommend:
9.7out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 91% | 92% |
Neutral | 7% | 7% |
Negative | 2% | 2% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.6 out of 10
Design of Site
Satisfaction with the look and design of the site
9.5 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.6 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.6 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.6 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.7 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.3 out of 10
Shipping Charges
Satisfaction with shipping charges
9.5 out of 10
Variety of Shipping Options
Desired shipping options were available
9.6 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.8 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.8 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.7 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.6 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.8 out of 10
Returns Process
Satisfaction with the returns process
9.5 out of 10
Recent Reviews for LovelySkin
Showing 61 - 80 of 19,923
Sav
Site Experience Feedback
Dec 01, 2024
Good experience using website, im glad there is free shipping and it says it will arrrive sooner than i thought it would
- Overall Rating: N/A
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Doglover
Site Experience Feedback
Dec 01, 2024
All went smoothly
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Kelsey A
Site Experience Feedback
Dec 01, 2024
The website is very user-friendly and I also love how my account is organized.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Sarah
Site Experience Feedback
Dec 01, 2024
Always an excellent company to work with.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
suzie q
Site Experience Feedback
Dec 01, 2024
There seemed to be some confusion on your side.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Sheree
Site Experience Feedback
Dec 01, 2024
I buy all my hair care needs from lovely skin
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Queenie
Site Experience Feedback
Dec 01, 2024
Good easy to navigate
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Penny
Site Experience Feedback
Dec 01, 2024
Loved the variety of brands and selections to purchase
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Barbara
Site Experience Feedback
Dec 01, 2024
Very easy website to navigate, I especially love how they automatically add your discounts.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Dot
Site Experience Feedback
Dec 01, 2024
The one thing that I Did NOT like was i would accidentally hit the back button and then I would lose EVERYTHING that I had put in my basket to buy . Then I have to do it All over again. I did this 4 times. It happens yesterday and I just put my phone down and said to myself I just would not order anything.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Dec 01, 2024
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
mary
Site Experience Feedback
Dec 01, 2024
i was looking for my favorite cleansing oil and i found one of the cheapest options on lovelyskin, so i ordered 2 of them!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Suz
Site Experience Feedback
Dec 01, 2024
thought the website was very user friendly! Will use again
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
k
Site Experience Feedback
Dec 01, 2024
great thank you - easy to use and enjoy the clarity of discounts
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Miss Kim
Site Experience Feedback
Dec 01, 2024
I absolutely love lovely skin. They are wonderful to deal with , very knowledgeable about the products . Great customer service . They always have what I need in stock and their prices are wonderful . I love the samples .
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Jen
Site Experience Feedback
Dec 01, 2024
Lots of variety with no fuss. I'm really pleased with the sale today!
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Dec 01, 2024
User friendly
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Momma Benz
Site Experience Feedback
Dec 01, 2024
I always have a positive experience with LovelySkin and have never even had to contact customer support. I purchase all my hair and skincare products from LovelySkin and have for about 4 or 5 years now. I can’t even remember the last time I purchased skincare anywhere else. The free shipping option is a huge draw to the site as well as the option to select free samples with my purchase. I’ve discovered so many new products because of samples and keep refining my skincare routine based on exposure to new products.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
NL
Site Experience Feedback
Dec 01, 2024
nothing to add here, as is as expected
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
MsT
Site Experience Feedback
Dec 01, 2024
You’ve changed the color or Mirabella products it is really difficult to get the correct color constantly. You
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »