L.L.Bean for Business Customer Reviews
L.L.Bean for Business holds a 9.7/10 overall rating and 129 verified post-delivery reviews on Bizrate.
L.L.Bean for Business Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
No More Shopping Fails: Learn more about how our Verified Reviews are legit and empower you to shop with confidence!
Learn more about reviewsOverall Satisfaction:
9.7out of 10
Would Shop Here Again:
9.7out of 10
Likelihood To Recommend:
9.7out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 93% | 94% |
 Neutral | 6% | 6% |
 Negative | 1% | 0% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.7 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.7 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.3 out of 10
Returns Process
Satisfaction with the returns process
9 out of 10
Overall Satisfaction:
9.3out of 10
Would Shop Here Again:
9.4out of 10
Likelihood To Recommend:
9.4out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 83% | 81% |
Neutral | 12% | 14% |
Negative | 5% | 6% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.3 out of 10
Design of Site
Satisfaction with the look and design of the site
9.4 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.3 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.4 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.4 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.6 out of 10
Shipping Charges
Satisfaction with shipping charges
7.8 out of 10
Variety of Shipping Options
Desired shipping options were available
8.5 out of 10
Recent Reviews for L.L.Bean for Business
Showing 1 - 50 of 532
ConstructionAnonymous
Site Experience FeedbackOct 30, 2026
Glad there's a variety, but still wish there were more color options for each item. There's not always clarity on if there's pockets or not- and I really wish there was on the women's cardigans/sweaters. Or at least state there are not pockets. Took me a while to figure it out, but didn't buy since there weren't any. Overall though, we have a wonderful experience here and are grateful for the options that you do have- it's so much more than some!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lisa C.
Site Experience FeedbackOct 30, 2026
I have to admit; this was one of the easiest and well thought out website for making purchases that I have ever seen. Having the ability to see what is in stock is huge and helps to make the purchasing process even easier.
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
Carrie
Site Experience FeedbackOct 29, 2026
It was great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackOct 29, 2026
Easy online ordering. Clear detail and communications. It's a breeze, but you certainly pay for itt, but he price is fine, since they deliver excellent quality products.
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
JayRetina
Post-Delivery FeedbackOct 29, 2026
Very easy to contact LL Bean and ask questions, and received a quick reply.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
HR
Site Experience FeedbackOct 28, 2026
I submitted a request online today for assistance with a business order and the team was very quick to respond. They answered my questions, provided accurate information, it's been a great experience!
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackOct 28, 2026
Very easy to navigate the site itself and order process was simple. I had a hard time determining the logo color assigned to our account. Made a note in the comments section of order. LLBean logged me out when I left the page, which was somewhat confusing when I came to return to shopping. It was not apparent that I needed to log back in and was not notified until I tried to checkout after adding products back to my bag.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Northend
Post-Delivery FeedbackOct 28, 2026
Purchase process is always quick and easy.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Online Shopper
Site Experience FeedbackOct 28, 2026
Difficult to understand in stock and backorder numbers and icons. I have ordered a bag with a custom logo and have no idea when I'll get it and if it's available. I"m rolling the dice based on my personal, positive experince as an LLBean shopper.
- Overall Rating: 5
- Would Shop Here Again: 6
- Likelihood To Recommend: 8
Maine Shopper
Site Experience FeedbackOct 27, 2026
Overall, the experience was great. The new system made ordering fairly easy.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Online Shopper
Site Experience FeedbackOct 27, 2026
It is disappointing that I just got this mailer in for holiday gifts, and the items I wanted are no longer available without backorder options.
- Overall Rating: 5
- Would Shop Here Again: 5
- Likelihood To Recommend: 6
Online Shopper
Post-Delivery FeedbackOct 27, 2026
Our employees jacket turned out perfect.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
TFC
Site Experience FeedbackOct 27, 2026
Our employees always enjoy receiving their firm swag from LLBean.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
AMI
Site Experience FeedbackOct 26, 2026
Overall, the experience was really good. I did reach out to a rep as the number in my cart was not matching the number of items I had ordered, but it was just lag time. The numbers did catch up and the remainder of the ordering went smoothly.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Amber
Post-Delivery FeedbackOct 26, 2026
We have used the LL Bean bags for our tradeshows and they are a huge hit. Staff is always so helpful when we have any questions. Product is shipped quickly and it is always the best swag at the tradeshow.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
Marie
Post-Delivery FeedbackOct 26, 2026
I had a little difficulty figuring out the order/setup program. But the product turned out beautiful. I'm extremely happy with it and will order again
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- On Time Delivery: 8
- Customer Support: 8
Online Shopper
Post-Delivery FeedbackOct 25, 2026
My approval proof was not correct. I should have been able to reply to that email. Instead, I had to start a chat, then get on a call. The staff I spoke with were great, but it should not have take so much of your time or mine to call out the mistake in the proof and get it corrected. The final quality of the embroidery I received is...ok. It's not great and it's not terrible. I don't consider it a great value.
- Overall Rating: 8
- Would Shop Here Again: 7
- Likelihood To Recommend: 8
- On Time Delivery: 8
- Customer Support: 9
ACC2020
Site Experience FeedbackOct 23, 2026
We love LL Bean for business! It's become our tradition to order items for our staff members in the Foundation. This year, we're gifting LL Bean jackets to our Foundation Board members, so they can proudly and professionally represent the Foundation on campus and within the community.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackOct 23, 2026
LL Bean was great. Easy to use and fast. The only thing I wish was better is the choices of ordering, especially at the lower price point.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Online Shopper
Site Experience FeedbackOct 23, 2026
It was nice to be able to get different items on one order. Wish we knew that if we are ordering for our company, and we have a work place health affiliated with LL Bean, there was more of a discount and not just at the certain dollar amounts. (like 10% off entire order)
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
ZipUp
Site Experience FeedbackOct 23, 2026
We ordered these last year for staff and everyone loves them. We have a few new employees and it was really easy to re-order the same item for them.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
sj
Site Experience FeedbackOct 23, 2026
Cost for adding single logo seems high.... but that's the economy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Rob P
Post-Delivery FeedbackOct 23, 2026
Fantastic all around!
- Overall Rating: N/A
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Susu
Site Experience FeedbackOct 22, 2026
all godd
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackOct 22, 2026
It was slow
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
heygeorgiegal
Site Experience FeedbackOct 22, 2026
Liked that my cart saved the personalization from a previous visit.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
LL Bean for Business is our Corporate Apparel & Gifting "Go-To"!
Site Experience FeedbackOct 22, 2026
Ordering Corporate Branded Apparel & Gifts from LL Bean for Business is always efficient & accurate - with many high-quality choices. Their Customer Service & Sales Teams keep you informed on every step of the ordering & shipping process.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackOct 22, 2026
Overall pretty good. Anxious to visit with CSR regarding recommended options for our logo, along with placement.
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
JC
Post-Delivery FeedbackOct 22, 2026
Great product, but limited selection of items and high prices.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Dutch
Site Experience FeedbackOct 22, 2026
Very professional and easy to use.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Marblehead Graphics
Post-Delivery FeedbackOct 22, 2026
As dependable as a good old friend!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Shopper
Site Experience FeedbackOct 22, 2026
very simple and straightforward- and I love seeing the quantities available
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
LisaB
Site Experience FeedbackOct 21, 2026
Easy to navigate, lots of options. Clear instructions.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackOct 21, 2026
Could not change billing address to a personal address since it was a personal visa.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
zonsacate
Site Experience FeedbackOct 20, 2026
very easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackOct 20, 2026
No problems, but I did notice a $16.95 additional charge because I only ordered one item. But a little over a week ago I had placed a $550 order, but needed to add an additional jacket after that order was placed.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
HUP
Site Experience FeedbackOct 19, 2026
Super easy to customize and see a sampling. Clear pricing.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackOct 19, 2026
User friendly website
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackOct 19, 2026
Very good experience. Efficient website. Easy to navigate.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackOct 19, 2026
the online order process is straightforward and efficient.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
The Hall
Site Experience FeedbackOct 19, 2026
LL Bean has become a tradition for company Christmas gifts... everyone loves the apparel. The ordering is easy!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Patrick C.
Post-Delivery FeedbackOct 19, 2026
We were missing an item from our purchase. I contacted customer support and left a message. They responded to me via phone and email within an hour. The customer representative was amazing. He handled the issue and had another one in production within 48 hours. We then ordered another shipment of merchandise because other staff members were very jealous. Thank you for helping us and making look fashionable in our new gear. The logo looks amazing!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 9
- Customer Support: 10
JonM
Post-Delivery FeedbackOct 18, 2026
Love the selection and quality of LL Bean products. Always happy with the ordering process and quick delivery.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
DAR
Site Experience FeedbackOct 16, 2026
good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackOct 16, 2026
Would like to have more men's shirt options.
- Overall Rating: 8
- Would Shop Here Again: 7
- Likelihood To Recommend: 8
ICS Data
Site Experience FeedbackOct 16, 2026
Shopping LLBean is a pleasant experience. They have the perfect balance of automated checkout help and real humans.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackOct 16, 2026
Overall very easy, good experience. I would make the comment boxes be able to handle more text, as both the individual item comment box and the checkout comment box cut off my text and I needed more room. This creates unnecessary tension around if the order will be processed correctly. Love LLBean options and quality - great spot for non-profit gift giving.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Trailbound
Site Experience FeedbackOct 15, 2026
I started researching for the coat I wanted for my employees on the retail store, but did not find it, and interesting enough, found it on the business page.. I wanted to just get a sample of a few jackets.. was surprised as I need to send back the jackets as they are samples, that I need to pay shipping both ways.
- Overall Rating: 8
- Would Shop Here Again: N/A
- Likelihood To Recommend: 8
PMSPCA
Site Experience FeedbackOct 15, 2026
We ordered Boat & Totes for fundraising prizes- which we are very excited to see how beautiful they look in person with our logo. The whole process was easy.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackOct 14, 2026
Very easy and clear.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10