L.L.Bean for Business Reviews - 400 Reviews - 9.5/10
L.L.Bean for Business Rating
Overall Satisfaction | 9.5 /10 |
---|---|
Would Shop Here Again | 9.4 /10 |
Likelihood to Recommend | 9.5 /10 |
Product Selection | 9.0 /10 |
Ease of Finding | 9.2 /10 |
Checkout Satisfaction | 8.9 /10 |
Product Met Expectations | 9.6 /10 |
On-Time Delivery | 9.7 /10 |
Satisfaction with Customer Support | 9.6 /10 |
9.5out of 10
Would Shop Here Again:
9.4out of 10
Likelihood To Recommend:
9.5out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 82% | 82% |
Neutral | 10% | 9% |
Negative | 8% | 9% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.2 out of 10
Design of Site
Satisfaction with the look and design of the site
9.3 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
8.9 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.0 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.2 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.2 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.6 out of 10
Shipping Charges
Satisfaction with shipping charges
7.5 out of 10
Variety of Shipping Options
Desired shipping options were available
8.0 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.7 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.6 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.6 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.4 out of 10
Returns Process
Satisfaction with the returns process
Not yet rated
Recent Reviews for L.L.Bean for Business
Showing 1 - 20 of 400
ShadowSix
Site Experience Feedback
Dec 18, 2024
Experience was good until I tried to select other than Standard Shipping. I wanted to get express shipping but there was no way to select it! So I went with standard shipping because I had no choice. Overall it was good but the inability to change shipping wasn't good.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
- Full ratings for this review »
ShadowSix
Post-Delivery Feedback
Jan 05, 2025
A great item from LL Bean turned out to be the perfect bag to carry the new foldable survival air rifle available now! It's their extra large camo tote bag at a great price!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Q3
Site Experience Feedback
Jan 04, 2025
Easy I love that we can save logo's
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Longmont_Colorado
Site Experience Feedback
Jan 03, 2025
We have had a great experience with LL Bean, where we provide products to both our career staff and volunteers. At this point we could not be happier.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Jan 03, 2025
website was confusing and kept deleting items every time i came out of my cart.
- Overall Rating: 3
- Would Shop Here Again: 6
- Likelihood To Recommend: 6
- Full ratings for this review »
John
Site Experience Feedback
Nov 22, 2024
Argued with the website over the color selection - it kept defaulting to Navy Blue when I added it to the Checkout. Even though I used my LL Bean card, there was a shipping charge.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
John
Post-Delivery Feedback
Jan 01, 2025
Tracking: I often have several items ordered but-not-yet-arrived, so it would be helpful with tracking if a slight description of the items in the delivery, is mentioned.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Dec 31, 2024
based on survey looks like I could have items direct shipped to individuals. I would have done this had I know.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
- Full ratings for this review »
Star Technology
Post-Delivery Feedback
Dec 30, 2024
This service was easy to use website was wonderful and easy to navigate. I had to return something, and it was as easy as clicking a couple buttons. I was so happy with the overall experience. I would highly recommend this website and products.
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 9
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Dec 28, 2024
I was just checking on the status of my order and 4 items had not even been processed. I'm not sure why this would have happened but I am disappointed.
- Overall Rating: 4
- Would Shop Here Again: 6
- Likelihood To Recommend: 6
- Full ratings for this review »
Flintrock
Site Experience Feedback
Dec 28, 2024
The only hiccup I ran into was the need to order one Grey jacket (the rest of the order was 17 Black jackets). System wouldn't allow me to add the Grey jacket to the cart. Otherwise, shopping and transaction was flawless.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Poole Mom
Site Experience Feedback
Dec 27, 2024
I can always rely on great quality, ease of purchase and great customer service!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Pam
Site Experience Feedback
Sep 25, 2024
Very easy to order. Very happy that you offer the dark green color we use in our uniforms. Wish the color wasn't always backordered!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Pam
Post-Delivery Feedback
Dec 27, 2024
Love the warden green color fleece. Please keep that color. It is our park uniform color and all other vendors have dropped it. We love to wear Bean fleece!!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Phil
Site Experience Feedback
Dec 26, 2024
Thanks!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Dec 26, 2024
I would like to see more items offered. Also what is the length for regular vs tall.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Satisfied Customer
Post-Delivery Feedback
Dec 22, 2024
I loved the first fitness fleece pullover I purchased, and decided to get another one. It fits perfectly, not too tight or too loose, length just right (unlike other brands). It also seems to resist collecting pet hairs, which is a bonus. Thanks LLBean!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
MARCY
Post-Delivery Feedback
Dec 20, 2024
I WAS TOLD MY ORDER WOULD NOT BE AVAILABLE UNTIL THE END OF JANUARY BUT RECEIVED IT ON TIME, TO GIFT MY STAFF FOR CHRISTMAS!!
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Admin Shirts
Site Experience Feedback
Dec 19, 2024
Easy to find what I was looking for & easy to place order.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
- Full ratings for this review »
New Construction
Site Experience Feedback
Dec 10, 2024
Quick. Easy. Do not fix what's not broken.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
New Construction
Post-Delivery Feedback
Dec 18, 2024
Ordered sample jackets for the ladies of the company to try on. Website user friendly. Notifications were on point throughout. Customer service reached out to me for clarification. Communication professional and made me feel Everyone loves the jackets. Everyone is familiar with the brand and associate the jacket with quality. Don't change a thing.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Tara
Site Experience Feedback
Nov 05, 2024
I was hoping to get the bag in one size up but needed to confirm something on my end and overnight the inventory forced us into a different size of bag. It happens. Ordering, itself, was a breeze, though!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Tara
Post-Delivery Feedback
Dec 18, 2024
Our order was initially delayed, which was disappointing. We were giving it to our board and because of the delay we wouldn't be able to give it to them when they met. After deciding to cancel, LLB reached out to us and got our order expedited and shipped next day. Robin Karry was absolutely amazing and I can't give her enough praise! She got us what we needed and her customer service and follow-through should be recognized and commended. We are grateful for her diligence. Thank you, LL Bean, for getting our bags to us as originally promised.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 8
- Customer Support: 10
- Full ratings for this review »
jgarcia
Site Experience Feedback
Dec 17, 2024
we were unable to upload the logo in order to fully place the order, so that was frustrating, as now the order is incomplete. The color of the product we prefer is also backordered and will not be available in the quantitiy desired once it is re-stocked, so we had to go with another color. Website was easy to use.
- Overall Rating: 3
- Would Shop Here Again: 6
- Likelihood To Recommend: 6
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Nov 05, 2024
The website was super easy to use.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »