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L.L.Bean for Business Reviews - 400 Reviews - 9.5/10

Jan 8, 2025
L.L.Bean for Business offers personalized group apparel, business gifts, and employee rewards at affordable prices with attractive discounts on high-volume orders.

L.L.Bean for Business Rating

Rating
Overall Satisfaction9.5 /10
Would Shop Here Again9.4 /10
Likelihood to Recommend9.5 /10
Product Selection9.0 /10
Ease of Finding9.2 /10
Checkout Satisfaction8.9 /10
Product Met Expectations9.6 /10
On-Time Delivery9.7 /10
Satisfaction with Customer Support9.6 /10
Overall Satisfaction:
 

9.5out of 10


Would Shop Here Again:

 

9.4out of 10


Likelihood To Recommend:

 

9.5out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

82%82%

Neutral

10%9%

Negative

8%9%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.2 out of 10

Design of Site

Satisfaction with the look and design of the site

9.3 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

8.9 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.0 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.2 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.2 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

8.6 out of 10

Shipping Charges

Satisfaction with shipping charges

7.5 out of 10

Variety of Shipping Options

Desired shipping options were available

8.0 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.7 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.5 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.6 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.6 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.4 out of 10

Returns Process

Satisfaction with the returns process

Not yet rated

Recent Reviews for L.L.Bean for Business

Showing 1 - 20 of 400

ShadowSix

Site Experience Feedback

Dec 18, 2024

Experience was good until I tried to select other than Standard Shipping. I wanted to get express shipping but there was no way to select it! So I went with standard shipping because I had no choice. Overall it was good but the inability to change shipping wasn't good.


Post-Delivery Feedback

Jan 05, 2025

A great item from LL Bean turned out to be the perfect bag to carry the new foldable survival air rifle available now! It's their extra large camo tote bag at a great price!

Q3

Site Experience Feedback

Jan 04, 2025

Easy I love that we can save logo's

Longmont_Colorado

Site Experience Feedback

Jan 03, 2025

We have had a great experience with LL Bean, where we provide products to both our career staff and volunteers. At this point we could not be happier.

Online Shopper

Site Experience Feedback

Jan 03, 2025

website was confusing and kept deleting items every time i came out of my cart.

John

Site Experience Feedback

Nov 22, 2024

Argued with the website over the color selection - it kept defaulting to Navy Blue when I added it to the Checkout. Even though I used my LL Bean card, there was a shipping charge.


Post-Delivery Feedback

Jan 01, 2025

Tracking: I often have several items ordered but-not-yet-arrived, so it would be helpful with tracking if a slight description of the items in the delivery, is mentioned.

Online Shopper

Site Experience Feedback

Dec 31, 2024

based on survey looks like I could have items direct shipped to individuals. I would have done this had I know.

Star Technology

Post-Delivery Feedback

Dec 30, 2024

This service was easy to use website was wonderful and easy to navigate. I had to return something, and it was as easy as clicking a couple buttons. I was so happy with the overall experience. I would highly recommend this website and products.

Online Shopper

Site Experience Feedback

Dec 28, 2024

I was just checking on the status of my order and 4 items had not even been processed. I'm not sure why this would have happened but I am disappointed.

Flintrock

Site Experience Feedback

Dec 28, 2024

The only hiccup I ran into was the need to order one Grey jacket (the rest of the order was 17 Black jackets). System wouldn't allow me to add the Grey jacket to the cart. Otherwise, shopping and transaction was flawless.

Poole Mom

Site Experience Feedback

Dec 27, 2024

I can always rely on great quality, ease of purchase and great customer service!

Pam

Site Experience Feedback

Sep 25, 2024

Very easy to order. Very happy that you offer the dark green color we use in our uniforms. Wish the color wasn't always backordered!


Post-Delivery Feedback

Dec 27, 2024

Love the warden green color fleece. Please keep that color. It is our park uniform color and all other vendors have dropped it. We love to wear Bean fleece!!

Phil

Site Experience Feedback

Dec 26, 2024

Thanks!

Online Shopper

Site Experience Feedback

Dec 26, 2024

I would like to see more items offered. Also what is the length for regular vs tall.

Satisfied Customer

Post-Delivery Feedback

Dec 22, 2024

I loved the first fitness fleece pullover I purchased, and decided to get another one. It fits perfectly, not too tight or too loose, length just right (unlike other brands). It also seems to resist collecting pet hairs, which is a bonus. Thanks LLBean!

MARCY

Post-Delivery Feedback

Dec 20, 2024

I WAS TOLD MY ORDER WOULD NOT BE AVAILABLE UNTIL THE END OF JANUARY BUT RECEIVED IT ON TIME, TO GIFT MY STAFF FOR CHRISTMAS!!

Admin Shirts

Site Experience Feedback

Dec 19, 2024

Easy to find what I was looking for & easy to place order.

New Construction

Site Experience Feedback

Dec 10, 2024

Quick. Easy. Do not fix what's not broken.


Post-Delivery Feedback

Dec 18, 2024

Ordered sample jackets for the ladies of the company to try on. Website user friendly. Notifications were on point throughout. Customer service reached out to me for clarification. Communication professional and made me feel Everyone loves the jackets. Everyone is familiar with the brand and associate the jacket with quality. Don't change a thing.

Tara

Site Experience Feedback

Nov 05, 2024

I was hoping to get the bag in one size up but needed to confirm something on my end and overnight the inventory forced us into a different size of bag. It happens. Ordering, itself, was a breeze, though!


Post-Delivery Feedback

Dec 18, 2024

Our order was initially delayed, which was disappointing. We were giving it to our board and because of the delay we wouldn't be able to give it to them when they met. After deciding to cancel, LLB reached out to us and got our order expedited and shipped next day. Robin Karry was absolutely amazing and I can't give her enough praise! She got us what we needed and her customer service and follow-through should be recognized and commended. We are grateful for her diligence. Thank you, LL Bean, for getting our bags to us as originally promised.

jgarcia

Site Experience Feedback

Dec 17, 2024

we were unable to upload the logo in order to fully place the order, so that was frustrating, as now the order is incomplete. The color of the product we prefer is also backordered and will not be available in the quantitiy desired once it is re-stocked, so we had to go with another color. Website was easy to use.

Online Shopper

Site Experience Feedback

Nov 05, 2024

The website was super easy to use.