L.L.Bean for Business Customer Reviews
L.L.Bean for Business holds a 9.7/10 overall rating and 128 verified post-delivery reviews on Bizrate.
L.L.Bean for Business Rating
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Learn more about reviewsOverall Satisfaction:
9.7out of 10
Would Shop Here Again:
9.7out of 10
Likelihood To Recommend:
9.7out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 94% | 100% |
 Neutral | 5% | 0% |
 Negative | 2% | 0% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.6 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.7 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.6 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.3 out of 10
Returns Process
Satisfaction with the returns process
Not yet rated
Overall Satisfaction:
9.3out of 10
Would Shop Here Again:
9.5out of 10
Likelihood To Recommend:
9.4out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 84% | 83% |
Neutral | 11% | 12% |
Negative | 5% | 5% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.3 out of 10
Design of Site
Satisfaction with the look and design of the site
9.4 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.3 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.1 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.4 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.4 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.7 out of 10
Shipping Charges
Satisfaction with shipping charges
7.8 out of 10
Variety of Shipping Options
Desired shipping options were available
8.6 out of 10
Recent Reviews for L.L.Bean for Business
Showing 1 - 50 of 539
ACC2020
Site Experience FeedbackOct 23, 2026
We love LL Bean for business! It's become our tradition to order items for our staff members in the Foundation. This year, we're gifting LL Bean jackets to our Foundation Board members, so they can proudly and professionally represent the Foundation on campus and within the community.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackOct 23, 2026
LL Bean was great. Easy to use and fast. The only thing I wish was better is the choices of ordering, especially at the lower price point.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Online Shopper
Site Experience FeedbackOct 23, 2026
It was nice to be able to get different items on one order. Wish we knew that if we are ordering for our company, and we have a work place health affiliated with LL Bean, there was more of a discount and not just at the certain dollar amounts. (like 10% off entire order)
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
ZipUp
Site Experience FeedbackOct 23, 2026
We ordered these last year for staff and everyone loves them. We have a few new employees and it was really easy to re-order the same item for them.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
sj
Site Experience FeedbackOct 23, 2026
Cost for adding single logo seems high.... but that's the economy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Rob P
Post-Delivery FeedbackOct 23, 2026
Fantastic all around!
- Overall Rating: N/A
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Susu
Site Experience FeedbackOct 22, 2026
all godd
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackOct 22, 2026
It was slow
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
heygeorgiegal
Site Experience FeedbackOct 22, 2026
Liked that my cart saved the personalization from a previous visit.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
LL Bean for Business is our Corporate Apparel & Gifting "Go-To"!
Site Experience FeedbackOct 22, 2026
Ordering Corporate Branded Apparel & Gifts from LL Bean for Business is always efficient & accurate - with many high-quality choices. Their Customer Service & Sales Teams keep you informed on every step of the ordering & shipping process.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackOct 22, 2026
Overall pretty good. Anxious to visit with CSR regarding recommended options for our logo, along with placement.
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
JC
Post-Delivery FeedbackOct 22, 2026
Great product, but limited selection of items and high prices.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Dutch
Site Experience FeedbackOct 22, 2026
Very professional and easy to use.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Marblehead Graphics
Post-Delivery FeedbackOct 22, 2026
As dependable as a good old friend!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Shopper
Site Experience FeedbackOct 22, 2026
very simple and straightforward- and I love seeing the quantities available
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
LisaB
Site Experience FeedbackOct 21, 2026
Easy to navigate, lots of options. Clear instructions.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackOct 21, 2026
Could not change billing address to a personal address since it was a personal visa.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
zonsacate
Site Experience FeedbackOct 20, 2026
very easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackOct 20, 2026
No problems, but I did notice a $16.95 additional charge because I only ordered one item. But a little over a week ago I had placed a $550 order, but needed to add an additional jacket after that order was placed.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
HUP
Site Experience FeedbackOct 19, 2026
Super easy to customize and see a sampling. Clear pricing.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackOct 19, 2026
User friendly website
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackOct 19, 2026
Very good experience. Efficient website. Easy to navigate.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackOct 19, 2026
the online order process is straightforward and efficient.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
The Hall
Site Experience FeedbackOct 19, 2026
LL Bean has become a tradition for company Christmas gifts... everyone loves the apparel. The ordering is easy!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Patrick C.
Post-Delivery FeedbackOct 19, 2026
We were missing an item from our purchase. I contacted customer support and left a message. They responded to me via phone and email within an hour. The customer representative was amazing. He handled the issue and had another one in production within 48 hours. We then ordered another shipment of merchandise because other staff members were very jealous. Thank you for helping us and making look fashionable in our new gear. The logo looks amazing!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 9
- Customer Support: 10
JonM
Post-Delivery FeedbackOct 18, 2026
Love the selection and quality of LL Bean products. Always happy with the ordering process and quick delivery.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
DAR
Site Experience FeedbackOct 16, 2026
good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackOct 16, 2026
Would like to have more men's shirt options.
- Overall Rating: 8
- Would Shop Here Again: 7
- Likelihood To Recommend: 8
ICS Data
Site Experience FeedbackOct 16, 2026
Shopping LLBean is a pleasant experience. They have the perfect balance of automated checkout help and real humans.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackOct 16, 2026
Overall very easy, good experience. I would make the comment boxes be able to handle more text, as both the individual item comment box and the checkout comment box cut off my text and I needed more room. This creates unnecessary tension around if the order will be processed correctly. Love LLBean options and quality - great spot for non-profit gift giving.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Trailbound
Site Experience FeedbackOct 15, 2026
I started researching for the coat I wanted for my employees on the retail store, but did not find it, and interesting enough, found it on the business page.. I wanted to just get a sample of a few jackets.. was surprised as I need to send back the jackets as they are samples, that I need to pay shipping both ways.
- Overall Rating: 8
- Would Shop Here Again: N/A
- Likelihood To Recommend: 8
PMSPCA
Site Experience FeedbackOct 15, 2026
We ordered Boat & Totes for fundraising prizes- which we are very excited to see how beautiful they look in person with our logo. The whole process was easy.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackOct 14, 2026
Very easy and clear.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lakeview
Site Experience FeedbackOct 14, 2026
I had one item that did not process but kept showing a "refreshing" circle. I backed up and reentered the item, and it went right through the second time.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
The County
Post-Delivery FeedbackOct 13, 2026
Intake person was so good, explained how it would work, where I could see a mock up and how the item chosen, which was not in the business section, how they would reach out to me after the order went in. Excellent job
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Online Shopper
Site Experience FeedbackOct 12, 2026
I attempted to upload a picture for a logo and the system would not allow me to do that.
- Overall Rating: 7
- Would Shop Here Again: 8
- Likelihood To Recommend: 7
Robin
Site Experience FeedbackOct 12, 2026
Easy to navigate
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Melissa W.
Site Experience FeedbackOct 12, 2026
The prices have risen astronomically. Last year we bought 3 jackets, this year four. But the price difference was almost $300! $17 per logo is ridiculous, when it was literally $7 just two years ago. If we hadn't already promised jackets to some people, we would not have ordered this year.
- Overall Rating: 4
- Would Shop Here Again: 4
- Likelihood To Recommend: 4
Online Shopper
Site Experience FeedbackOct 12, 2026
Worked great. The reorder previous items option wasn't working.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mike
Post-Delivery FeedbackOct 11, 2026
This was my first time to use Bean for Business. I am very pleased with the order; it is a gift for my son with his company logo on the tote and I'm sure he will be pleased. He owns a small company and will be able to give one to each employee. I'd be surprised if he doesn't order another item from Bean for Business in the future. The quality of the logo replication was excellent! And customer service was very helpful.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
John
Site Experience FeedbackOct 10, 2026
I didn't see any info on logo size or color choices. I didn't find a place to put discount code or info that discount codes aren't allowed.
- Overall Rating: 6
- Would Shop Here Again: 6
- Likelihood To Recommend: 6
Emma L.
Site Experience FeedbackOct 9, 2026
It was easy and enjoyable.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackOct 8, 2026
I know that someone's going to be reaching out to me, but it would be nice to generally be able to see the logo on the item beforehand. We were also excited at the indication we could place the logo on front and company name on back, but apparently thought it shows you can select where it goes, you can't.
- Overall Rating: 7
- Would Shop Here Again: 6
- Likelihood To Recommend: 6
Online Shopper
Site Experience FeedbackOct 8, 2026
We ordered the item last year and it was very popular, so we are restocking our supply. The website just made the transaction seamless.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
DK
Site Experience FeedbackOct 8, 2026
There is a reason I keep coming back to order holiday gifts!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Red Sox Foundation
Site Experience FeedbackOct 7, 2026
I wish there was a way to upload tax exemption doc so we could avoid paying taxes!
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Online Shopper
Post-Delivery FeedbackOct 7, 2026
The entire process was effortless. This is our second business purchase and there will be more. The rep we had made every step seamless and was great about explaining the process in general.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Knuckleheads
Site Experience FeedbackOct 7, 2026
Great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Wes C.
Post-Delivery FeedbackOct 7, 2026
Terrific merchandise for reasonable prices. As always great value with LL Bean.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- On Time Delivery: 10
- Customer Support: 10
Beth
Site Experience FeedbackOct 6, 2026
I spent at least 4 hours entering a large custom order via the website. I believe that this is the third year that we have done so for our entire staff. Last year, I was notified that the order was very complex and that new software made it impossible to process. This year, I was told that a similar order was impossible, and that I would need to split it into several orders, negating the discount on merchandise and embroidery, and costing me several additional hours. I cannot imagine "upgrading" order software to a system that cannot handle an incoming order BUT does not prevent that order from being placed. We love LL Bean merchandise, and I mean we love it. Still, we probably will not order again next year.
- Overall Rating: 3
- Would Shop Here Again: 1
- Likelihood To Recommend: 3