LiveAquaria Reviews - 1,807 Review - 7.5/10
LiveAquaria Rating
Overall Satisfaction | 7.5 /10 |
---|---|
Would Shop Here Again | 7.7 /10 |
Likelihood to Recommend | 7.8 /10 |
Product Selection | 8.5 /10 |
Ease of Finding | 8.9 /10 |
Checkout Satisfaction | 8.8 /10 |
Product Met Expectations | 7.2 /10 |
On-Time Delivery | 8.7 /10 |
Satisfaction with Customer Support | 7.5 /10 |
7.5out of 10
Would Shop Here Again:
7.7out of 10
Likelihood To Recommend:
7.8out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 71% | 70% |
Neutral | 19% | 19% |
Negative | 10% | 11% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
8.9 out of 10
Design of Site
Satisfaction with the look and design of the site
8.8 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
8.8 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
8.5 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.0 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.2 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.4 out of 10
Shipping Charges
Satisfaction with shipping charges
7.8 out of 10
Variety of Shipping Options
Desired shipping options were available
8.3 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
8.7 out of 10
Order Tracking
Satisfaction with the ability to track the order
8.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
7.2 out of 10
Customer Support
Satisfaction with assisted or self-service help
7.5 out of 10
Product Availability
How easily were you able to find the product you were looking for
7.9 out of 10
Returns Process
Satisfaction with the returns process
6.1 out of 10
Recent Reviews for LiveAquaria
Showing 81 - 100 of 1,807
Yo
Site Experience Feedback
Nov 14, 2024
We will see how it is once the fish arrive.
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
- Full ratings for this review »
tydcollins
Site Experience Feedback
Nov 14, 2024
Prices did seem expensive for some livestock, although I understand the need to based on the online experience.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Trey Rainey
Site Experience Feedback
Nov 14, 2024
Always a high quality experience.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
James
Post-Delivery Feedback
Nov 14, 2024
One of my fish arrived DOA because there was no heating pad in the delivery box. My second fish looks like it's going to die as well. I hope this doesn't happen especially after the return period. Customer support is great but I had to wait fifty minutes to talk to someone.
- Overall Rating: 1
- Would Shop Here Again: N/A
- Likelihood To Recommend: 5
- On Time Delivery: 1
- Customer Support: 10
- Full ratings for this review »
jowfish
Site Experience Feedback
Nov 14, 2024
I have store credit and when checking out it should show and subtract from the order. It is to nebulous on if it will get applied via a comment box
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
P
Site Experience Feedback
Nov 14, 2024
The website is very easy to navigate. This isn’t my first time ordering from here so I know where everything is.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- Full ratings for this review »
Joy
Site Experience Feedback
Nov 14, 2024
The prices for the fish and shipping were the same as other online sites, but you offered 15% off so I went with LiveAquaria. It's incentives like that I appreciate.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Kountryside16
Site Experience Feedback
Nov 14, 2024
I love everything about live aquarium, however shipping with FedEx can be a headache for the customer and live animals
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
- Full ratings for this review »
jediserena
Site Experience Feedback
Nov 13, 2024
Love everything about LiveAquaria, just wish there were more availability of items
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
CK
Post-Delivery Feedback
Nov 13, 2024
One bag had salinity of 18 ppt I am new to hobby
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 9
- Customer Support: 9
- Full ratings for this review »
Grand dad
Site Experience Feedback
Nov 07, 2024
I liked the selection of marine fish I also like buying them from divers den because I am confident they are healthy
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
Grand dad
Post-Delivery Feedback
Nov 12, 2024
My fish arrived as scheduled and were very healthy
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
PDS
Site Experience Feedback
Nov 12, 2024
Always happy with your selection of fish and corals.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
Swissy
Site Experience Feedback
Nov 12, 2024
The stock is limited, I wish you had a wider variety of plants in stock (I would have spent more for sure). I have not been able to find a supplier that can offer a better quality plant.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Dan
Site Experience Feedback
Nov 11, 2024
Thank you.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Bill
Site Experience Feedback
Nov 11, 2024
Sight seems twitchy , but easy to navigate
- Overall Rating: 7
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
Yeti86
Site Experience Feedback
Nov 11, 2024
All good.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Jesse K
Site Experience Feedback
Nov 11, 2024
Love the reputation and info of individual organisms. I have used this site as resource through the years as i was getting into the hobby, this is the first year i am ordering. have been pleased so far and will continue. Not as flashy as Top shelf's site. service is just as good if not quicker. organisms were healthy on arrival.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Bill
Site Experience Feedback
Nov 11, 2024
Your site is a little twitchy but well navigated
- Overall Rating: 8
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- Full ratings for this review »
SCT
Site Experience Feedback
Nov 11, 2024
Great prices and the fish are always healthy when they arrive
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Nov 11, 2024
second order in a row that I received fish that were barely alive
- Overall Rating: 4
- Would Shop Here Again: N/A
- Likelihood To Recommend: 4
- On Time Delivery: 4
- Customer Support: 5
- Full ratings for this review »