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LiveAquaria Reviews - 1,807 Review - 7.5/10

Nov 28, 2024
LiveAquaria is committed to offering sustainably raised aquatic life that is either aquacultured or responsibly harvested, which includes careful attention to both the animals and the habitat. LiveAquaria is your single destination for all things aquatic. Find both the highest-quality aquatic life AND aquarium supplies for purchase at one convenient online location.

LiveAquaria Rating

Rating
Overall Satisfaction7.5 /10
Would Shop Here Again7.7 /10
Likelihood to Recommend7.8 /10
Product Selection8.5 /10
Ease of Finding8.9 /10
Checkout Satisfaction8.8 /10
Product Met Expectations7.2 /10
On-Time Delivery8.7 /10
Satisfaction with Customer Support7.5 /10
Overall Satisfaction:
 

7.5out of 10


Would Shop Here Again:

 

7.7out of 10


Likelihood To Recommend:

 

7.8out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

71%70%

Neutral

19%19%

Negative

10%11%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

8.9 out of 10

Design of Site

Satisfaction with the look and design of the site

8.8 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

8.8 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

8.5 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.0 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.2 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

8.4 out of 10

Shipping Charges

Satisfaction with shipping charges

7.8 out of 10

Variety of Shipping Options

Desired shipping options were available

8.3 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

8.7 out of 10

Order Tracking

Satisfaction with the ability to track the order

8.5 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

7.2 out of 10

Customer Support

Satisfaction with assisted or self-service help

7.5 out of 10

Product Availability

How easily were you able to find the product you were looking for

7.9 out of 10

Returns Process

Satisfaction with the returns process

6.1 out of 10

Recent Reviews for LiveAquaria

Showing 81 - 100 of 1,807

Yo

Site Experience Feedback

Nov 14, 2024

We will see how it is once the fish arrive.

tydcollins

Site Experience Feedback

Nov 14, 2024

Prices did seem expensive for some livestock, although I understand the need to based on the online experience.

Trey Rainey

Site Experience Feedback

Nov 14, 2024

Always a high quality experience.

James

Post-Delivery Feedback

Nov 14, 2024

One of my fish arrived DOA because there was no heating pad in the delivery box. My second fish looks like it's going to die as well. I hope this doesn't happen especially after the return period. Customer support is great but I had to wait fifty minutes to talk to someone.

jowfish

Site Experience Feedback

Nov 14, 2024

I have store credit and when checking out it should show and subtract from the order. It is to nebulous on if it will get applied via a comment box

P

Site Experience Feedback

Nov 14, 2024

The website is very easy to navigate. This isn’t my first time ordering from here so I know where everything is.

Joy

Site Experience Feedback

Nov 14, 2024

The prices for the fish and shipping were the same as other online sites, but you offered 15% off so I went with LiveAquaria. It's incentives like that I appreciate.

Kountryside16

Site Experience Feedback

Nov 14, 2024

I love everything about live aquarium, however shipping with FedEx can be a headache for the customer and live animals

jediserena

Site Experience Feedback

Nov 13, 2024

Love everything about LiveAquaria, just wish there were more availability of items

CK

Post-Delivery Feedback

Nov 13, 2024

One bag had salinity of 18 ppt I am new to hobby

Grand dad

Site Experience Feedback

Nov 07, 2024

I liked the selection of marine fish I also like buying them from divers den because I am confident they are healthy


Post-Delivery Feedback

Nov 12, 2024

My fish arrived as scheduled and were very healthy

PDS

Site Experience Feedback

Nov 12, 2024

Always happy with your selection of fish and corals.

Swissy

Site Experience Feedback

Nov 12, 2024

The stock is limited, I wish you had a wider variety of plants in stock (I would have spent more for sure). I have not been able to find a supplier that can offer a better quality plant.

Dan

Site Experience Feedback

Nov 11, 2024

Thank you.

Bill

Site Experience Feedback

Nov 11, 2024

Sight seems twitchy , but easy to navigate

Yeti86

Site Experience Feedback

Nov 11, 2024

All good.

Jesse K

Site Experience Feedback

Nov 11, 2024

Love the reputation and info of individual organisms. I have used this site as resource through the years as i was getting into the hobby, this is the first year i am ordering. have been pleased so far and will continue. Not as flashy as Top shelf's site. service is just as good if not quicker. organisms were healthy on arrival.

Bill

Site Experience Feedback

Nov 11, 2024

Your site is a little twitchy but well navigated

SCT

Site Experience Feedback

Nov 11, 2024

Great prices and the fish are always healthy when they arrive

Online Shopper

Post-Delivery Feedback

Nov 11, 2024

second order in a row that I received fish that were barely alive