LiveAquaria Reviews - 1,807 Review - 7.5/10
LiveAquaria Rating
Overall Satisfaction | 7.5 /10 |
---|---|
Would Shop Here Again | 7.7 /10 |
Likelihood to Recommend | 7.8 /10 |
Product Selection | 8.5 /10 |
Ease of Finding | 8.9 /10 |
Checkout Satisfaction | 8.8 /10 |
Product Met Expectations | 7.2 /10 |
On-Time Delivery | 8.7 /10 |
Satisfaction with Customer Support | 7.5 /10 |
7.5out of 10
Would Shop Here Again:
7.7out of 10
Likelihood To Recommend:
7.8out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 71% | 70% |
Neutral | 19% | 19% |
Negative | 10% | 11% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
8.9 out of 10
Design of Site
Satisfaction with the look and design of the site
8.8 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
8.8 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
8.5 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.0 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.2 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.4 out of 10
Shipping Charges
Satisfaction with shipping charges
7.8 out of 10
Variety of Shipping Options
Desired shipping options were available
8.3 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
8.7 out of 10
Order Tracking
Satisfaction with the ability to track the order
8.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
7.2 out of 10
Customer Support
Satisfaction with assisted or self-service help
7.5 out of 10
Product Availability
How easily were you able to find the product you were looking for
7.9 out of 10
Returns Process
Satisfaction with the returns process
6.1 out of 10
Recent Reviews for LiveAquaria
Showing 101 - 120 of 1,807
Good experience
Site Experience Feedback
Nov 10, 2024
It's good
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- Full ratings for this review »
DQ
Site Experience Feedback
Nov 10, 2024
I was very pleased to get an email about the sale this morning and be able to quickly browse for things I was looking for and make a purchase. When browsing for products, I looked for a way to sort in-stock items only while hiding those that are out of stock but didn't see a button/option for that; showing in-stock only would be a useful feature if possible for sale events.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Kristie
Site Experience Feedback
Nov 10, 2024
Can’t wait for my fishy’s.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
Fishbiz
Site Experience Feedback
Nov 02, 2024
Too many things are out of stock
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- Full ratings for this review »
Samwise9927
Site Experience Feedback
Nov 02, 2024
Pleasant experience selecting fish for purchase. Great prices can’t wait for the fish to arrive.
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 8
- Full ratings for this review »
Eric Tyler
Site Experience Feedback
Nov 09, 2024
I think your shop is great. I like the selection and the website's easy category search. The only critique I have of the website is non-content related: the graphics could use an update which I think would greatly reflect the quality service you all provide.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Discus59
Site Experience Feedback
Nov 09, 2024
The selection of products is excellent along with pricing. Would recommend them to other interested hobbyist .
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
R
Site Experience Feedback
Nov 03, 2024
Very easy to place an order
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- Full ratings for this review »
R
Post-Delivery Feedback
Nov 09, 2024
When my shrimp arrived, no one rang the doorbell or even knocked. They didn't try to get me to sign anything, and I wasn't aware it was outside my door until an hour later. Two of the six shrimp were dead on arrival, one looking as if it had been dead for days. The other four died later the same day even after slowly acclimating them. I am very disappointed and want a full refund, but haven't received anything back from LiveAquaria after three days.
- Overall Rating: 1
- Would Shop Here Again: N/A
- Likelihood To Recommend: 1
- On Time Delivery: 4
- Customer Support: 3
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Nov 09, 2024
Went pretty well, shipping and fees were all straight forward
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Rob Fish
Site Experience Feedback
Nov 08, 2024
When it comes to some fish they seem to never be in stock. Like your pleco fish, there are some types that seem to never be in stock. Why have them on your site if they are never in stock? This also includes other fish and plants as well. You all need to have a good amount of supply of fish and plants to sell. It's frustrating you post fish and plants, and they are never in stock. I hope you can greatly improve on this. I'm sure I'm not the only one that thinks this.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Mom
Site Experience Feedback
Nov 08, 2024
Overall, it was a very pleasant experience. I was disappointed that there weren’t any female guppies to buy, and that a lot of the packages like the guppy packages were sold out.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
mrelegant
Site Experience Feedback
Nov 03, 2024
A Few Problems But Ok
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Bicher buy
Site Experience Feedback
Nov 07, 2024
Had the coolest looking Bicher fish
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- Full ratings for this review »
The Blessie
Site Experience Feedback
Nov 07, 2024
Great website. will use again
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Andrew
Site Experience Feedback
Oct 26, 2024
The website is fantastic. I use your website to lookup information about fish and anemones. I usually then buy elsewhere due to so many things being out of stock and the last few times I ordered the fish arrived dead. I’m hopeful this time will be better. As for the buying experience, add Apple Pay. I find that if I have to go find my wallet I think twice about ordering vs the spur of the moment quick buy.
- Overall Rating: 8
- Would Shop Here Again: 6
- Likelihood To Recommend: 6
- Full ratings for this review »
Andrew
Post-Delivery Feedback
Nov 07, 2024
A few weeks ago I ordered a large Clown Tang, a medium Orange Shoulder Tang, and a blenny. I have a more mature tank with larger fish, so I pay close attention to the size of fish I order. Based on the sizes list on the corresponding webpages I ordered the sizes I needed to ensure the long survival of the fish. The Orange Shoulder tang was not available to ship... Okay. The Clown Tang I received was not what I ordered and paid for. Customer support was very nice and quick to refund my money. This week... I tried again. This time I added a note to the order that I was expecting 5"+ fish (again based on the sizes listed on the webpage for each fish) and I emailed the customer support representative that I had placed another order. The order arrived. Imagine my shock when I pulled the bags out and find small fish. The clown tang was smaller than the first time. The orange shoulder was not only smaller than I ordered it was a juvenile rather than an adult. You have a management / accountability issue in your California facility and it has cost you a customer.
- Overall Rating: 1
- Would Shop Here Again: N/A
- Likelihood To Recommend: 1
- On Time Delivery: 10
- Customer Support: 1
- Full ratings for this review »
Bobby
Site Experience Feedback
Nov 02, 2024
The site is easy to use. Pictures of the items in cart would improve the experience
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
CORALSTAR
Site Experience Feedback
Nov 07, 2024
Great service
- Overall Rating: 6
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Nov 06, 2024
Was nice
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Big fish
Site Experience Feedback
Oct 27, 2024
Love it
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Big fish
Post-Delivery Feedback
Nov 06, 2024
Fish and inverts died in three days. I have been reef keeping for 15 years. This is a first for me. Quality of products was horrible.
- Overall Rating: 1
- Would Shop Here Again: N/A
- Likelihood To Recommend: 1
- On Time Delivery: 7
- Customer Support: N/A
- Full ratings for this review »
Rob
Site Experience Feedback
Nov 06, 2024
great experience!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »