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LiveAquaria Reviews - 1,807 Review - 7.5/10

Nov 28, 2024
LiveAquaria is committed to offering sustainably raised aquatic life that is either aquacultured or responsibly harvested, which includes careful attention to both the animals and the habitat. LiveAquaria is your single destination for all things aquatic. Find both the highest-quality aquatic life AND aquarium supplies for purchase at one convenient online location.

LiveAquaria Rating

Rating
Overall Satisfaction7.5 /10
Would Shop Here Again7.7 /10
Likelihood to Recommend7.8 /10
Product Selection8.5 /10
Ease of Finding8.9 /10
Checkout Satisfaction8.8 /10
Product Met Expectations7.2 /10
On-Time Delivery8.7 /10
Satisfaction with Customer Support7.5 /10
Overall Satisfaction:
 

7.5out of 10


Would Shop Here Again:

 

7.7out of 10


Likelihood To Recommend:

 

7.8out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

71%70%

Neutral

19%19%

Negative

10%11%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

8.9 out of 10

Design of Site

Satisfaction with the look and design of the site

8.8 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

8.8 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

8.5 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.0 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.2 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

8.4 out of 10

Shipping Charges

Satisfaction with shipping charges

7.8 out of 10

Variety of Shipping Options

Desired shipping options were available

8.3 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

8.7 out of 10

Order Tracking

Satisfaction with the ability to track the order

8.5 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

7.2 out of 10

Customer Support

Satisfaction with assisted or self-service help

7.5 out of 10

Product Availability

How easily were you able to find the product you were looking for

7.9 out of 10

Returns Process

Satisfaction with the returns process

6.1 out of 10

Recent Reviews for LiveAquaria

Showing 41 - 60 of 1,807

Rick

Site Experience Feedback

Nov 22, 2024

Excellent

Johnnymoon

Site Experience Feedback

Nov 22, 2024

Now that I’m familiar with the online store it’s pretty foolproof.

Tom

Post-Delivery Feedback

Nov 22, 2024

A great selection of aquatic products. Staff is very knowledgeable and friendly.

Schlitz

Post-Delivery Feedback

Nov 21, 2024

My shipment was delayed but I called customer service and the woman was very polite and scheduled a Saturday delivery free of charge since my shipment was delayed.

Raul

Site Experience Feedback

Nov 21, 2024

Everything went fine.

CHUCK

Site Experience Feedback

Nov 21, 2024

Your website is very easy to navigate and all of the information is clearly spelled out and the discount codes work. This is not a given on other websites.

happyfeet

Site Experience Feedback

Nov 20, 2024

ordered once before fish were very healthy unlike big box pet stores, and I was very satisfied. I have no reason not to expect similar outcome this time.

Online Shopper

Site Experience Feedback

Nov 20, 2024

It was good. Waiting to see the quality of the fish I ordered. Great pricing.

will

Site Experience Feedback

Nov 20, 2024

Good no issues

Online Shopper

Site Experience Feedback

Nov 20, 2024

Order was supposed to be here today and it seems no one even took care of the order. So thank you very much.

Ray

Site Experience Feedback

Nov 20, 2024

Great prices on products

Brent

Site Experience Feedback

Nov 16, 2024

Large selection and informative


Post-Delivery Feedback

Nov 20, 2024

The blenny I ordered showed up extremely unhealthy. In an ice cold bag of water. There was no heat pack or anything in the box. I temperature acclimated him and he seemed to start moving slightly better. I then drop acclimated him until the parameters matched but he did not last 20 minutes in the QT tank. I don’t even get a refund. Just store credit to a store I will never order from again.

mack2013dog

Site Experience Feedback

Nov 20, 2024

The website is easy to navigate, checkout was easy. Overall it was a nice experience.

Online Shopper

Site Experience Feedback

Nov 20, 2024

It was ok looks to be a lot of fish out of stock

Online Shopper

Post-Delivery Feedback

Nov 20, 2024

Items arrived half dead and trying to contact customer service is hard

Online Shopper

Site Experience Feedback

Nov 07, 2024

I just wish that the website was a little easier to handle and when you fill out your address it's hard to understand that


Post-Delivery Feedback

Nov 20, 2024

My whole order was dead no response cannot understand sometimes the people and it takes forever for them to pick up the phone you're on hold between 6 to 7 hours on hold I was supposed to receive an email that has never happened I spent $140 on my order

Scott F

Site Experience Feedback

Nov 19, 2024

Over experience was great. The checkout process seemed a little slow. I would click a button and it would not respond. And then I had to remove something from my order and had to try 2-3 times before the site responded.

koiboy56

Site Experience Feedback

Nov 14, 2024

ive been using live aquaria for over 15 years. they have always sent me nice stuff even when I was saltwater.


Post-Delivery Feedback

Nov 19, 2024

I have been using live aquaria since they came into being and I have NEVER been disappointed! They are always on time and their fish and corals are always TOP notch! I recommend them to any one!

Mark

Site Experience Feedback

Nov 19, 2024

Shipping is expensive

Lowman

Site Experience Feedback

Nov 19, 2024

I love liveaquaria it's easy to navigate the website and they have great products.