LiveAquaria Reviews - 1,807 Review - 7.5/10
LiveAquaria Rating
Overall Satisfaction | 7.5 /10 |
---|---|
Would Shop Here Again | 7.7 /10 |
Likelihood to Recommend | 7.8 /10 |
Product Selection | 8.5 /10 |
Ease of Finding | 8.9 /10 |
Checkout Satisfaction | 8.8 /10 |
Product Met Expectations | 7.2 /10 |
On-Time Delivery | 8.7 /10 |
Satisfaction with Customer Support | 7.5 /10 |
7.5out of 10
Would Shop Here Again:
7.7out of 10
Likelihood To Recommend:
7.8out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 71% | 70% |
Neutral | 19% | 19% |
Negative | 10% | 11% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
8.9 out of 10
Design of Site
Satisfaction with the look and design of the site
8.8 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
8.8 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
8.5 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.0 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.2 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.4 out of 10
Shipping Charges
Satisfaction with shipping charges
7.8 out of 10
Variety of Shipping Options
Desired shipping options were available
8.3 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
8.7 out of 10
Order Tracking
Satisfaction with the ability to track the order
8.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
7.2 out of 10
Customer Support
Satisfaction with assisted or self-service help
7.5 out of 10
Product Availability
How easily were you able to find the product you were looking for
7.9 out of 10
Returns Process
Satisfaction with the returns process
6.1 out of 10
Recent Reviews for LiveAquaria
Showing 41 - 60 of 1,807
Rick
Site Experience Feedback
Nov 22, 2024
Excellent
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Johnnymoon
Site Experience Feedback
Nov 22, 2024
Now that I’m familiar with the online store it’s pretty foolproof.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- Full ratings for this review »
Tom
Post-Delivery Feedback
Nov 22, 2024
A great selection of aquatic products. Staff is very knowledgeable and friendly.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Schlitz
Post-Delivery Feedback
Nov 21, 2024
My shipment was delayed but I called customer service and the woman was very polite and scheduled a Saturday delivery free of charge since my shipment was delayed.
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 8
- Customer Support: 10
- Full ratings for this review »
Raul
Site Experience Feedback
Nov 21, 2024
Everything went fine.
- Overall Rating: N/A
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- Full ratings for this review »
CHUCK
Site Experience Feedback
Nov 21, 2024
Your website is very easy to navigate and all of the information is clearly spelled out and the discount codes work. This is not a given on other websites.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
happyfeet
Site Experience Feedback
Nov 20, 2024
ordered once before fish were very healthy unlike big box pet stores, and I was very satisfied. I have no reason not to expect similar outcome this time.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Nov 20, 2024
It was good. Waiting to see the quality of the fish I ordered. Great pricing.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
will
Site Experience Feedback
Nov 20, 2024
Good no issues
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Nov 20, 2024
Order was supposed to be here today and it seems no one even took care of the order. So thank you very much.
- Overall Rating: 4
- Would Shop Here Again: 3
- Likelihood To Recommend: 4
- Full ratings for this review »
Ray
Site Experience Feedback
Nov 20, 2024
Great prices on products
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Brent
Site Experience Feedback
Nov 16, 2024
Large selection and informative
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Brent
Post-Delivery Feedback
Nov 20, 2024
The blenny I ordered showed up extremely unhealthy. In an ice cold bag of water. There was no heat pack or anything in the box. I temperature acclimated him and he seemed to start moving slightly better. I then drop acclimated him until the parameters matched but he did not last 20 minutes in the QT tank. I don’t even get a refund. Just store credit to a store I will never order from again.
- Overall Rating: 1
- Would Shop Here Again: N/A
- Likelihood To Recommend: 1
- On Time Delivery: 10
- Customer Support: 6
- Full ratings for this review »
mack2013dog
Site Experience Feedback
Nov 20, 2024
The website is easy to navigate, checkout was easy. Overall it was a nice experience.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Nov 20, 2024
It was ok looks to be a lot of fish out of stock
- Overall Rating: 7
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Nov 20, 2024
Items arrived half dead and trying to contact customer service is hard
- Overall Rating: 5
- Would Shop Here Again: N/A
- Likelihood To Recommend: 5
- On Time Delivery: 5
- Customer Support: 5
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Nov 07, 2024
I just wish that the website was a little easier to handle and when you fill out your address it's hard to understand that
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Nov 20, 2024
My whole order was dead no response cannot understand sometimes the people and it takes forever for them to pick up the phone you're on hold between 6 to 7 hours on hold I was supposed to receive an email that has never happened I spent $140 on my order
- Overall Rating: 1
- Would Shop Here Again: N/A
- Likelihood To Recommend: 1
- On Time Delivery: 1
- Customer Support: 1
- Full ratings for this review »
Scott F
Site Experience Feedback
Nov 19, 2024
Over experience was great. The checkout process seemed a little slow. I would click a button and it would not respond. And then I had to remove something from my order and had to try 2-3 times before the site responded.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
koiboy56
Site Experience Feedback
Nov 14, 2024
ive been using live aquaria for over 15 years. they have always sent me nice stuff even when I was saltwater.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
koiboy56
Post-Delivery Feedback
Nov 19, 2024
I have been using live aquaria since they came into being and I have NEVER been disappointed! They are always on time and their fish and corals are always TOP notch! I recommend them to any one!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Mark
Site Experience Feedback
Nov 19, 2024
Shipping is expensive
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
Lowman
Site Experience Feedback
Nov 19, 2024
I love liveaquaria it's easy to navigate the website and they have great products.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- Full ratings for this review »