LiveAquaria Reviews - 1,807 Review - 7.5/10
LiveAquaria Rating
Overall Satisfaction | 7.5 /10 |
---|---|
Would Shop Here Again | 7.7 /10 |
Likelihood to Recommend | 7.8 /10 |
Product Selection | 8.5 /10 |
Ease of Finding | 8.9 /10 |
Checkout Satisfaction | 8.8 /10 |
Product Met Expectations | 7.2 /10 |
On-Time Delivery | 8.7 /10 |
Satisfaction with Customer Support | 7.5 /10 |
7.5out of 10
Would Shop Here Again:
7.7out of 10
Likelihood To Recommend:
7.8out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 71% | 70% |
Neutral | 19% | 19% |
Negative | 10% | 11% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
8.9 out of 10
Design of Site
Satisfaction with the look and design of the site
8.8 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
8.8 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
8.5 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.0 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.2 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.4 out of 10
Shipping Charges
Satisfaction with shipping charges
7.8 out of 10
Variety of Shipping Options
Desired shipping options were available
8.3 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
8.7 out of 10
Order Tracking
Satisfaction with the ability to track the order
8.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
7.2 out of 10
Customer Support
Satisfaction with assisted or self-service help
7.5 out of 10
Product Availability
How easily were you able to find the product you were looking for
7.9 out of 10
Returns Process
Satisfaction with the returns process
6.1 out of 10
Recent Reviews for LiveAquaria
Showing 121 - 140 of 1,807
Dan
Site Experience Feedback
Nov 01, 2024
Easy and fast
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
Dan
Post-Delivery Feedback
Nov 06, 2024
I live in Western NC and there is no potable water and therefore no tropical fish are being sold here. I went online and found you folks. I was reluctant to buy fish that way but I decided to try it. The fish arrive healthy and well packed I am very happy with my choice.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Fish Guy
Site Experience Feedback
Nov 05, 2024
Very easy buying from the website.
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- Full ratings for this review »
Vahe
Site Experience Feedback
Nov 05, 2024
Smooth experience. No complaints.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
maya
Site Experience Feedback
Nov 05, 2024
it was cool
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
Dribbles
Site Experience Feedback
Nov 05, 2024
I have shopped with LiveAquaria before and had a very good experience, that is why I have returned to purchase more fish , very friendly wed site also. Delivery was fast also
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- Full ratings for this review »
Zac
Post-Delivery Feedback
Nov 05, 2024
I wanted the red knob starfish so bad I placed the order last Tuesday oct 29. Said I would received by nov 1. Now I guess yall can’t ship it to me? Unprofessional . 3 emails to get a response and yall still can’t help me get the starfish
- Overall Rating: 1
- Would Shop Here Again: N/A
- Likelihood To Recommend: 1
- On Time Delivery: 1
- Customer Support: 1
- Full ratings for this review »
Jake from state farm
Site Experience Feedback
Nov 04, 2024
Seem reasonably priced and glad the check out wasn't a hassle and shipping is at a good cost too!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Grant
Site Experience Feedback
Nov 04, 2024
Great service
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
vlad
Site Experience Feedback
Nov 04, 2024
overall well
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- Full ratings for this review »
Clavicle97
Site Experience Feedback
Nov 04, 2024
I wanted to get something to help with algae in the tank, and my local fish store didn't have the fish I wanted, so I looked on this website. I usually only use this website to look up how to care for fish, but decided to try and buy a live animal from the website and see how that goes.
- Overall Rating: 5
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- Full ratings for this review »
Batfish 51
Site Experience Feedback
Nov 04, 2024
Your phone system needs to improved upon ; customer Service needs to speak more clearly
- Overall Rating: 6
- Would Shop Here Again: 7
- Likelihood To Recommend: 6
- Full ratings for this review »
Jared
Site Experience Feedback
Nov 04, 2024
You sell fish and coral
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
fishguy24
Site Experience Feedback
Nov 04, 2024
Only compalaint is some items size on divers den is not mentioned.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Oct 29, 2024
Great site
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
FishNewbie
Site Experience Feedback
Nov 03, 2024
Easy website to find what I was looking for.
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
- Full ratings for this review »
ayk
Site Experience Feedback
Nov 03, 2024
too many out of stock fish with no way to filter a search for 'only in stock'- a search filter to do that would be a huge addition.
- Overall Rating: 8
- Would Shop Here Again: N/A
- Likelihood To Recommend: 8
- Full ratings for this review »
SWC
Post-Delivery Feedback
Nov 03, 2024
The fish and plants arrived and were fine. The issue I have is $30 for overnight shipping and $10 for the box. I understand that is the results of ordering online, but the $40 is more than I care to spend for the convenience of ordering online.
- Overall Rating: 7
- Would Shop Here Again: N/A
- Likelihood To Recommend: 6
- On Time Delivery: 7
- Customer Support: N/A
- Full ratings for this review »
fish students
Site Experience Feedback
Oct 22, 2024
I placed my order last week but due to staff shortages I have not received my fish. I inquired as to whether I could add to my order since it has not been shipped yet and I was told no. I had to make another order. I have no idea as to when my fish will arrive. In the past when I have received my fish orders they have arrived and been packed well. The fish were great specimens and any that arrived DOA were reimbursed.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
fish students
Post-Delivery Feedback
Nov 03, 2024
The first order was held up by their not having a driver and was unable to tell when we would receive the order. The order did arrive three days after the original date. The second order arrived on time. Two fish were dead. I could have sent a photo of the dead fish but decided not to. The other fish were of good quality. In past years, the fish have all arrived on time. They awarded credit for any fish that died once I sent photos of the dead fish. I will continue to order fish from live aquaria as they send quality fish.
- Overall Rating: 8
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 8
- Customer Support: 9
- Full ratings for this review »
Joey
Site Experience Feedback
Nov 03, 2024
All good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Geo
Site Experience Feedback
Nov 03, 2024
No
- Overall Rating: 5
- Would Shop Here Again: 5
- Likelihood To Recommend: 6
- Full ratings for this review »