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LiveAquaria Reviews - 1,807 Review - 7.5/10

Nov 28, 2024
LiveAquaria is committed to offering sustainably raised aquatic life that is either aquacultured or responsibly harvested, which includes careful attention to both the animals and the habitat. LiveAquaria is your single destination for all things aquatic. Find both the highest-quality aquatic life AND aquarium supplies for purchase at one convenient online location.

LiveAquaria Rating

Rating
Overall Satisfaction7.5 /10
Would Shop Here Again7.7 /10
Likelihood to Recommend7.8 /10
Product Selection8.5 /10
Ease of Finding8.9 /10
Checkout Satisfaction8.8 /10
Product Met Expectations7.2 /10
On-Time Delivery8.7 /10
Satisfaction with Customer Support7.5 /10
Overall Satisfaction:
 

7.5out of 10


Would Shop Here Again:

 

7.7out of 10


Likelihood To Recommend:

 

7.8out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

71%70%

Neutral

19%19%

Negative

10%11%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

8.9 out of 10

Design of Site

Satisfaction with the look and design of the site

8.8 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

8.8 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

8.5 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.0 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.2 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

8.4 out of 10

Shipping Charges

Satisfaction with shipping charges

7.8 out of 10

Variety of Shipping Options

Desired shipping options were available

8.3 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

8.7 out of 10

Order Tracking

Satisfaction with the ability to track the order

8.5 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

7.2 out of 10

Customer Support

Satisfaction with assisted or self-service help

7.5 out of 10

Product Availability

How easily were you able to find the product you were looking for

7.9 out of 10

Returns Process

Satisfaction with the returns process

6.1 out of 10

Recent Reviews for LiveAquaria

Showing 61 - 80 of 1,807

Derek

Site Experience Feedback

Nov 18, 2024

Love live aquaria. 10/10 will do all my online shopping here

Jig

Site Experience Feedback

Nov 18, 2024

Trouble completing the transaction because of the captcha

Online Shopper

Site Experience Feedback

Nov 18, 2024

it was great

XICIX

Site Experience Feedback

Nov 18, 2024

The selection of goods was amazing and pricing wasn’t to bad

Mj

Site Experience Feedback

Nov 18, 2024

Call them to go over my order prior to making the purchase, so as to make sure that everything was compatible. They were extremely helpful and knowledgeable.

Box Guy

Site Experience Feedback

Nov 17, 2024

Box charge should be included in the delivery charge. The box is about $1.20 and foam is about another $1.50.

Ron

Site Experience Feedback

Nov 17, 2024

Good selection. Most important quick skipping. Product arrives healthy.

FishLover1298

Site Experience Feedback

Nov 17, 2024

N/A

Juggie

Site Experience Feedback

Nov 17, 2024

Was very pleased it was a smooth experience and I was quite impressed with the pictures of the fish and how there were multiple different angles and a wide array of products. Solid 10/10 experience will tell my friends.

Fishyfam

Site Experience Feedback

Nov 17, 2024

Love live aquaria, normally for coral but first time freshwater fish on the way!!

MrHammy

Site Experience Feedback

Nov 17, 2024

a bit to many captchas

OregonCoastReefer

Site Experience Feedback

Nov 16, 2024

Great selection and excellent information for each specific creature. Looking forward to building out our 200-gallon reef tank, living very far away from a saltwater fish store.

BadAngel

Site Experience Feedback

Nov 16, 2024

Great site and options. Just wish amount for free shipping was lower

Michael

Site Experience Feedback

Nov 15, 2024

The experience was great I have looked around the site multiple times in the past and today I finally decided to purchase something which was quick and easy. The one thing I wish would change would be if it was more obvious what is and isn't in stock.

Online Shopper

Site Experience Feedback

Nov 15, 2024

Fine

Kelsi1

Site Experience Feedback

Nov 15, 2024

It was good, fast, many choices

Yep

Site Experience Feedback

Nov 15, 2024

Promo code on website didn’t work

Carl

Site Experience Feedback

Nov 04, 2024

Most products are out of stock Very disappointing


Post-Delivery Feedback

Nov 15, 2024

It was all good except for the product availability, most frozen saltwater foods not available

wylie2336

Site Experience Feedback

Nov 15, 2024

My only complaint is the lack of stock of freshwater plants. I have been checking your site all year and your company is always out of stock of almost all aquarium plants - it is disappointing to see so many options and most being unavailable.

Burkey

Site Experience Feedback

Nov 07, 2024

Somewhat reasonable prices not not good that you have to pay for shipping and a box


Post-Delivery Feedback

Nov 15, 2024

I just wish they took their time a Packaging our fish there was no heat packs the day of delivery was below freezing level we almost lost all our fish dude to water being cold