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LiveAquaria Reviews - 1,807 Review - 7.5/10

Nov 28, 2024
LiveAquaria is committed to offering sustainably raised aquatic life that is either aquacultured or responsibly harvested, which includes careful attention to both the animals and the habitat. LiveAquaria is your single destination for all things aquatic. Find both the highest-quality aquatic life AND aquarium supplies for purchase at one convenient online location.

LiveAquaria Rating

Rating
Overall Satisfaction7.5 /10
Would Shop Here Again7.7 /10
Likelihood to Recommend7.8 /10
Product Selection8.5 /10
Ease of Finding8.9 /10
Checkout Satisfaction8.8 /10
Product Met Expectations7.2 /10
On-Time Delivery8.7 /10
Satisfaction with Customer Support7.5 /10
Overall Satisfaction:
 

7.5out of 10


Would Shop Here Again:

 

7.7out of 10


Likelihood To Recommend:

 

7.8out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

71%70%

Neutral

19%19%

Negative

10%11%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

8.9 out of 10

Design of Site

Satisfaction with the look and design of the site

8.8 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

8.8 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

8.5 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.0 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.2 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

8.4 out of 10

Shipping Charges

Satisfaction with shipping charges

7.8 out of 10

Variety of Shipping Options

Desired shipping options were available

8.3 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

8.7 out of 10

Order Tracking

Satisfaction with the ability to track the order

8.5 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

7.2 out of 10

Customer Support

Satisfaction with assisted or self-service help

7.5 out of 10

Product Availability

How easily were you able to find the product you were looking for

7.9 out of 10

Returns Process

Satisfaction with the returns process

6.1 out of 10

Recent Reviews for LiveAquaria

Showing 21 - 40 of 1,807

Mp

Site Experience Feedback

Nov 24, 2024

Very helpful a lot of information

Online Shopper

Site Experience Feedback

Nov 24, 2024

I order from you and usually, I do not get all of my order. The last order of 6 premium goldfish, I did, within 2 days,. they were covered in bloodly pustules, had flukes coming out of them and 5 died. One lone fish remains. I spent over $100 trying to cure them. Generally. the products you want are sold out, and based on your 75% policy, you could get the stuff you tacked on just to get the $29.99 box shipping charge taken off. If I had more options, I would take advantage of them. Shipping almost NEVER arrives when it is supposed to. When I have submitted a claim, I have never heard boo from customer service

Chuck

Site Experience Feedback

Nov 24, 2024

Quick checkout

Petyurfish

Site Experience Feedback

Nov 24, 2024

Just a great site Ease off ordering and great info

CaptSteve

Site Experience Feedback

Nov 24, 2024

There is a saying, only the strong survive. Only 50% of the fish I order survive after 2 weeks in my 120-gallon tank. The tank has a reef of live rock and corals. The weak crawl under a rock and disappear without a trace. Thus, I'm a repeat customer. A $100.00 gift would be greatly appreciated! captstephen@comcast.net

Premo Carnero

Site Experience Feedback

Nov 19, 2024

your website is so hard and frustrating to place an order almost one and a half houres to get the order thru

iguanodon

Site Experience Feedback

Nov 24, 2024

good

LJ Reefer

Site Experience Feedback

Nov 24, 2024

Great site and had to take advantage of black friday sales bought the current orbit 72"loop kit and new heaters for my 125 gallon reef look forward to getting and setting up!

DSPIN

Post-Delivery Feedback

Nov 24, 2024

My zebra eel is in great condition and available at a great price.Shipping was on time as described. Thanks A+

Ackgirl

Post-Delivery Feedback

Nov 24, 2024

So when I order the clown fish I did get an order confirmation but after that I did not receive any tracking info or when the fish would be on its way. It was about 4 to 5 days till I received tracking info and it was a day before it arrived thank god I had the day off to receive it. The fish died 8 hours later and I followed the instructions they gave on the internet. Yes I shared with a good friend that I was gifting to.

Online Shopper

Site Experience Feedback

Nov 24, 2024

easy to navigate. Fast delivery. Flawless purchase. No BS.

marcus

Site Experience Feedback

Nov 23, 2024

Everything went smoothly thus far

CoLa

Site Experience Feedback

Nov 23, 2024

The search function was great. The pricing was competitive. The ease of shopping and making the purchase was very simple and straightforward.

van

Site Experience Feedback

Nov 23, 2024

I was looking for a colorado sunburst nem. Found the Black widow for a great price so bought that. Purchased other stuff to get free shipping.

Jamie

Site Experience Feedback

Nov 23, 2024

Very pleasant

BermudaSaltwater

Site Experience Feedback

Nov 23, 2024

I wish flat pack frozen food options would have a threshold that once exceeded, shipping is free. Similar to live animal or equipment purchase thresholds. I would have purchased a LOT. Hopefully in the future this is an option.

Online Shopper

Site Experience Feedback

Nov 18, 2024

Ease of locating what we were looking for


Post-Delivery Feedback

Nov 23, 2024

One of the four fish ordered arrived dead and another is not doing well.

Mike C

Site Experience Feedback

Nov 23, 2024

Great site

C

Site Experience Feedback

Nov 22, 2024

Negative: Site looks a bit outdated. Captcha is not present yet the field to enter it exists. After clicking a link the website is scrolled all the way down in Safari browser. Requires scrolling up manually. Search is very basic. Shows irrelevant results. Positive: I've found what I was looking for

NVC

Site Experience Feedback

Nov 22, 2024

Process was very smooth. I had a question and customer service was prompt and took care of the issue.