LiveAquaria Reviews - 1,807 Review - 7.5/10
LiveAquaria Rating
Overall Satisfaction | 7.5 /10 |
---|---|
Would Shop Here Again | 7.7 /10 |
Likelihood to Recommend | 7.8 /10 |
Product Selection | 8.5 /10 |
Ease of Finding | 8.9 /10 |
Checkout Satisfaction | 8.8 /10 |
Product Met Expectations | 7.2 /10 |
On-Time Delivery | 8.7 /10 |
Satisfaction with Customer Support | 7.5 /10 |
7.5out of 10
Would Shop Here Again:
7.7out of 10
Likelihood To Recommend:
7.8out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 71% | 70% |
Neutral | 19% | 19% |
Negative | 10% | 11% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
8.9 out of 10
Design of Site
Satisfaction with the look and design of the site
8.8 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
8.8 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
8.5 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.0 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.2 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.4 out of 10
Shipping Charges
Satisfaction with shipping charges
7.8 out of 10
Variety of Shipping Options
Desired shipping options were available
8.3 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
8.7 out of 10
Order Tracking
Satisfaction with the ability to track the order
8.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
7.2 out of 10
Customer Support
Satisfaction with assisted or self-service help
7.5 out of 10
Product Availability
How easily were you able to find the product you were looking for
7.9 out of 10
Returns Process
Satisfaction with the returns process
6.1 out of 10
Recent Reviews for LiveAquaria
Showing 21 - 40 of 1,807
Mp
Site Experience Feedback
Nov 24, 2024
Very helpful a lot of information
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Nov 24, 2024
I order from you and usually, I do not get all of my order. The last order of 6 premium goldfish, I did, within 2 days,. they were covered in bloodly pustules, had flukes coming out of them and 5 died. One lone fish remains. I spent over $100 trying to cure them. Generally. the products you want are sold out, and based on your 75% policy, you could get the stuff you tacked on just to get the $29.99 box shipping charge taken off. If I had more options, I would take advantage of them. Shipping almost NEVER arrives when it is supposed to. When I have submitted a claim, I have never heard boo from customer service
- Overall Rating: 4
- Would Shop Here Again: 4
- Likelihood To Recommend: 4
- Full ratings for this review »
Chuck
Site Experience Feedback
Nov 24, 2024
Quick checkout
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Petyurfish
Site Experience Feedback
Nov 24, 2024
Just a great site Ease off ordering and great info
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
CaptSteve
Site Experience Feedback
Nov 24, 2024
There is a saying, only the strong survive. Only 50% of the fish I order survive after 2 weeks in my 120-gallon tank. The tank has a reef of live rock and corals. The weak crawl under a rock and disappear without a trace. Thus, I'm a repeat customer. A $100.00 gift would be greatly appreciated! captstephen@comcast.net
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- Full ratings for this review »
Premo Carnero
Site Experience Feedback
Nov 19, 2024
your website is so hard and frustrating to place an order almost one and a half houres to get the order thru
- Overall Rating: 1
- Would Shop Here Again: 3
- Likelihood To Recommend: 1
- Full ratings for this review »
iguanodon
Site Experience Feedback
Nov 24, 2024
good
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
LJ Reefer
Site Experience Feedback
Nov 24, 2024
Great site and had to take advantage of black friday sales bought the current orbit 72"loop kit and new heaters for my 125 gallon reef look forward to getting and setting up!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
DSPIN
Post-Delivery Feedback
Nov 24, 2024
My zebra eel is in great condition and available at a great price.Shipping was on time as described. Thanks A+
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Ackgirl
Post-Delivery Feedback
Nov 24, 2024
So when I order the clown fish I did get an order confirmation but after that I did not receive any tracking info or when the fish would be on its way. It was about 4 to 5 days till I received tracking info and it was a day before it arrived thank god I had the day off to receive it. The fish died 8 hours later and I followed the instructions they gave on the internet. Yes I shared with a good friend that I was gifting to.
- Overall Rating: 3
- Would Shop Here Again: N/A
- Likelihood To Recommend: 6
- On Time Delivery: 7
- Customer Support: 1
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Nov 24, 2024
easy to navigate. Fast delivery. Flawless purchase. No BS.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
marcus
Site Experience Feedback
Nov 23, 2024
Everything went smoothly thus far
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
CoLa
Site Experience Feedback
Nov 23, 2024
The search function was great. The pricing was competitive. The ease of shopping and making the purchase was very simple and straightforward.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
van
Site Experience Feedback
Nov 23, 2024
I was looking for a colorado sunburst nem. Found the Black widow for a great price so bought that. Purchased other stuff to get free shipping.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Jamie
Site Experience Feedback
Nov 23, 2024
Very pleasant
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
BermudaSaltwater
Site Experience Feedback
Nov 23, 2024
I wish flat pack frozen food options would have a threshold that once exceeded, shipping is free. Similar to live animal or equipment purchase thresholds. I would have purchased a LOT. Hopefully in the future this is an option.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Nov 18, 2024
Ease of locating what we were looking for
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Nov 23, 2024
One of the four fish ordered arrived dead and another is not doing well.
- Overall Rating: 6
- Would Shop Here Again: N/A
- Likelihood To Recommend: 5
- On Time Delivery: N/A
- Customer Support: N/A
- Full ratings for this review »
Mike C
Site Experience Feedback
Nov 23, 2024
Great site
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
C
Site Experience Feedback
Nov 22, 2024
Negative: Site looks a bit outdated. Captcha is not present yet the field to enter it exists. After clicking a link the website is scrolled all the way down in Safari browser. Requires scrolling up manually. Search is very basic. Shows irrelevant results. Positive: I've found what I was looking for
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
NVC
Site Experience Feedback
Nov 22, 2024
Process was very smooth. I had a question and customer service was prompt and took care of the issue.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »