LiveAquaria Reviews - 1,807 Review - 7.5/10
LiveAquaria Rating
Overall Satisfaction | 7.5 /10 |
---|---|
Would Shop Here Again | 7.7 /10 |
Likelihood to Recommend | 7.8 /10 |
Product Selection | 8.5 /10 |
Ease of Finding | 8.9 /10 |
Checkout Satisfaction | 8.8 /10 |
Product Met Expectations | 7.2 /10 |
On-Time Delivery | 8.7 /10 |
Satisfaction with Customer Support | 7.5 /10 |
7.5out of 10
Would Shop Here Again:
7.7out of 10
Likelihood To Recommend:
7.8out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 71% | 70% |
Neutral | 19% | 19% |
Negative | 10% | 11% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
8.9 out of 10
Design of Site
Satisfaction with the look and design of the site
8.8 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
8.8 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
8.5 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.0 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.2 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.4 out of 10
Shipping Charges
Satisfaction with shipping charges
7.8 out of 10
Variety of Shipping Options
Desired shipping options were available
8.3 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
8.7 out of 10
Order Tracking
Satisfaction with the ability to track the order
8.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
7.2 out of 10
Customer Support
Satisfaction with assisted or self-service help
7.5 out of 10
Product Availability
How easily were you able to find the product you were looking for
7.9 out of 10
Returns Process
Satisfaction with the returns process
6.1 out of 10
Recent Reviews for LiveAquaria
Showing 201 - 220 of 1,807
SonOfGaladriel
Site Experience Feedback
Oct 09, 2024
It would be great if you could include WYSIWYG photos of your more rare and lest often available anemones, such as your ritteri and gigantea carpets.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
SonOfGaladriel
Post-Delivery Feedback
Oct 19, 2024
This is my initial response via email on the day the order arrived. This has been the worst online customer service/livestock purchase experience I have had in a very long time! Last week the order was canceled at 10PM the night before delivery with no reason why explained. I lost a vacation day because of that! I get a very late email last night telling me it was coming today! I had to take another vacation day with no notice and my supervisor was not happy! Your notification system is terrible! The anemones were due by 10:30 but did not arrive until 12:00. I ordered 2 large African ritteri. I was only sent one! The anemone was not healthy upon arrival. The bag water is milky, cloudy, and foul smelling! The anemone is tiny, barely 2" in diameter. I ordered a large! I also stipulated in my order commentary that I did not want any specimens shipped with tears in the foot. This one has tears in its foot! I am also pretty sure this is not an African ritteri. The coloration is not right. I have attached the photos requested. I would like a refund please as I no longer trust LiveAquaria to send me healthy livestock as advertised! The anemone did not survive the day! It's insides began to expell and fall apart. I had to dispose of it that evening. As of today, Saturday, I have not received any response from customer service regarding my situation.
- Overall Rating: 1
- Would Shop Here Again: N/A
- Likelihood To Recommend: 1
- On Time Delivery: 1
- Customer Support: 1
- Full ratings for this review »
jimmylee
Site Experience Feedback
Oct 18, 2024
Ease of negotiating website
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
jimmy lee
Site Experience Feedback
Oct 18, 2024
quick and easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
nibor
Site Experience Feedback
Oct 18, 2024
I've purchased many items over the years from liveaquaria. everything has been as expected. a pleasure buying from here
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Anna0981
Post-Delivery Feedback
Oct 18, 2024
I would definitely recommend them. They are always great to order form. Super communication and very helpful when something is needed.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Kmart
Site Experience Feedback
Oct 17, 2024
Great company
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Oct 16, 2024
Everything was smooth and simple.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Oct 16, 2024
Website is good. Seem to be out of a lot of livestock lately but otherwise fine
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Ken
Site Experience Feedback
Oct 16, 2024
Very good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Oct 16, 2024
Everything was good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
BAP
Site Experience Feedback
Oct 03, 2024
Overall experience was good. Disappointed with a selection of saltwater fish
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
BAP
Post-Delivery Feedback
Oct 16, 2024
The order arrived quickly and fish looked healthy. Flame hawkfish arrived in apparently good condition but did not survive for a week.
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 8
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Mixed emotions
Post-Delivery Feedback
Oct 16, 2024
Live salt water Fish (3) were due to be delivered by 10:30 a.m. at 10:15 a.m., got a call from local FedEx depot that they has my package but it was all wet and apparently leaked and they'd have to open it. They did. Asked them to send me pics. They told me I would have to now come in person to pick up fish as they could no longer deliver the open, wet, broken packaging. Got there, with my 5 gallon bucket and water in it from my tank. Was going to reject the package as the bags with the live fish were very low in water, one fish, Naso tang, had to lay flat just to be u der the extremely low remaining water level in bag. Although I had the right to reject the destroyed package, I k ew the fish would die if I did so, as fedex didn't have any way of salvaging them and they'd die from their conditions, so I tore open the bags and put them in my 5 gallon bucket, and put them into my tank. They were very very stressed and breathing heavy. As I feared, one fish has white parasites on its gills that emerged about 3 days after being added to my tank and it appears to have spread now to my other 7 year old 12" trophy fish! Not happy!!! And, should this fish from Live Aquaria die after this point, it will be beyond their 7 day guaranty period! Whose fault was this.....LiveAquaria or fedex, during the transport? Guess we'll never know. I'm sure the fish and their bags left LiveAquaria ok but was the packaging insufficient ient? Why did it leak encountered T some point?
- Overall Rating: 7
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 10
- Customer Support: 9
- Full ratings for this review »
Alex
Site Experience Feedback
Oct 16, 2024
The price for the cleaner shrimp was not on sale like it said. So I had to pay 40 instead of 17
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
- Full ratings for this review »
Goldfish Girl
Site Experience Feedback
Oct 15, 2024
The Capcha was frustrating. It kept saying I was incorrect.
- Overall Rating: 7
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Dim
Site Experience Feedback
Oct 04, 2024
Having trouble placing orders
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Oct 14, 2024
Great selection and prices but the website could use an update as far as the design is concerned. It looks quite dated.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
Maggie
Post-Delivery Feedback
Oct 14, 2024
I received a broken aquarium. Called customer support, sent pictures and they sent out a replacement. I received the replacement quickly and I love it. It is a beautiful 23 gallon tank, the curved glass corners are exactly what I was looking for.
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Oct 13, 2024
Love the varieties
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Yeahumjustme
Site Experience Feedback
Oct 13, 2024
A lot of things I saw I wanted was out of stock after I done got excited. I have actually wanted to purchase here several times before but once I realized what I wanted was not in stock...I left the site. I do like how your prices are, your free shipping over a certain price, and the security feeling of checkout .
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Andy
Site Experience Feedback
Oct 13, 2024
We're out of stock on quite a bit of frozen food products, but I got my order completed
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »