LiveAquaria Reviews - 1,807 Review - 7.5/10
LiveAquaria Rating
Overall Satisfaction | 7.5 /10 |
---|---|
Would Shop Here Again | 7.7 /10 |
Likelihood to Recommend | 7.8 /10 |
Product Selection | 8.5 /10 |
Ease of Finding | 8.9 /10 |
Checkout Satisfaction | 8.8 /10 |
Product Met Expectations | 7.2 /10 |
On-Time Delivery | 8.7 /10 |
Satisfaction with Customer Support | 7.5 /10 |
7.5out of 10
Would Shop Here Again:
7.7out of 10
Likelihood To Recommend:
7.8out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 71% | 70% |
Neutral | 19% | 19% |
Negative | 10% | 11% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
8.9 out of 10
Design of Site
Satisfaction with the look and design of the site
8.8 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
8.8 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
8.5 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.0 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.2 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.4 out of 10
Shipping Charges
Satisfaction with shipping charges
7.8 out of 10
Variety of Shipping Options
Desired shipping options were available
8.3 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
8.7 out of 10
Order Tracking
Satisfaction with the ability to track the order
8.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
7.2 out of 10
Customer Support
Satisfaction with assisted or self-service help
7.5 out of 10
Product Availability
How easily were you able to find the product you were looking for
7.9 out of 10
Returns Process
Satisfaction with the returns process
6.1 out of 10
Recent Reviews for LiveAquaria
Showing 241 - 260 of 1,807
Mopar
Site Experience Feedback
Oct 07, 2024
I am pleased
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
Jenn
Post-Delivery Feedback
Oct 07, 2024
I received part of my order deceased upon arrival. It is too bad they only offer store credit and they still want me to pay for shipping when they sent me a dead product. I have ordered these in the past and had no issues. I constantly need fish. My aquarium is stocked so making it worth the shipping g cost means I have to purchase more than the amount of fish rated for my aquarium. Offer a choice of refund or store credit. Once they have to start crediting money to people instead of store credit they will learn from sending subpar fish out to customers. It's pretty nice to royalty screw up but still get paid and make me pay for shipping an item again that I have already paid for once. Store credit is an easy way to force customers into using you again, further encouraging the company to send items which were probably not in great shape when they bagged them.
- Overall Rating: 6
- Would Shop Here Again: N/A
- Likelihood To Recommend: 7
- On Time Delivery: 10
- Customer Support: 4
- Full ratings for this review »
keith
Site Experience Feedback
Oct 07, 2024
The website is straightforward. My primary complaint is the difficulty getting items listed as available but they the order being cancelled later. This has happened twice in a row, so this is the 3rd time ordering the same item.
- Overall Rating: 7
- Would Shop Here Again: 10
- Likelihood To Recommend: 5
- Full ratings for this review »
Goodbuys
Site Experience Feedback
Oct 06, 2024
I would love to see more videos of livestock
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- Full ratings for this review »
!@#$
Post-Delivery Feedback
Oct 06, 2024
I did not receive part of my order. According to the ordering protocol which I was made aware of as long as they fulfil 75% of the order they can simply complete the partial order without notifying customer of unavailability of product. When I called customer support. I was customer number one in the que for about 45 minutes before i gave up and hung up. Apparently customer number 1 doesn't mean anything on the phone. Wrote an email and got a much quicker explanation. Most of the Trochus snails I got were duds.
- Overall Rating: 7
- Would Shop Here Again: N/A
- Likelihood To Recommend: 6
- On Time Delivery: 9
- Customer Support: 7
- Full ratings for this review »
Mr. Sykes
Site Experience Feedback
Sep 30, 2024
Great site - wish you had an online tank mate compatibility checker - where it uses AI to look at your cart and makes sure that can all live together... Would be a great feature
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Mr. Sykes
Post-Delivery Feedback
Oct 06, 2024
Had some fish DOA, cannot submit claim online - site will not accept the form
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 8
- Customer Support: 6
- Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Oct 06, 2024
Fish were very healthy and beautiful.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Cyber
Site Experience Feedback
Oct 05, 2024
It is quick to find what I want but a bit laggy when doing the shipping captcha.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- Full ratings for this review »
Phil
Site Experience Feedback
Sep 24, 2024
It was a pleasant and experience.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Phil
Post-Delivery Feedback
Oct 05, 2024
The process was very simple. The order came on time. The eel that I ordered was great.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Thatguy35
Site Experience Feedback
Oct 04, 2024
Had everything I needed in a very easy to find location
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
- Full ratings for this review »
Rider
Site Experience Feedback
Oct 04, 2024
I can not get the things I want! You are always out of the things I want or you do not have the items anymore!
- Overall Rating: 2
- Would Shop Here Again: 2
- Likelihood To Recommend: 2
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Sep 24, 2024
I was told I have a credit for my from my last order, and all I need to do to clam it was when I place my next order , put in the comment section to please use credit toward this order, but I couldn't find a comment section. I would like to use my $14.26 credit toward this order please.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Bob
Post-Delivery Feedback
Oct 04, 2024
The angelfish were smaller than expected and had no belly on them at all. All three did not eat and died(I even feed live blackworm brine shrimp. Everything else was fine.
- Overall Rating: 8
- Would Shop Here Again: N/A
- Likelihood To Recommend: 8
- On Time Delivery: 9
- Customer Support: 7
- Full ratings for this review »
Tom
Site Experience Feedback
Sep 27, 2024
All was good except that my Visa card did not go thru in 3 attempts. But my American Express was good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Matt
Site Experience Feedback
Oct 03, 2024
The website design was a little basic, but I was able to quickly find what I wanted, order it, and complete the order quickly. I felt that overall, I found everything I wanted without any trouble.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Frank the Tank
Site Experience Feedback
Oct 02, 2024
biggest problem is lack of communication between order and if shipment is occurring or not. left in the dark on several orders
- Overall Rating: 3
- Would Shop Here Again: 5
- Likelihood To Recommend: 3
- Full ratings for this review »
Kyrese
Site Experience Feedback
Oct 02, 2024
Always have a good experience with customer service and the shipment. The number one thing this site needs however is a filter for out of stock items though. It's easy to get excited about something only to find out it's out of stock once you go to the detail page.
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
- Full ratings for this review »
Kelch
Site Experience Feedback
Oct 02, 2024
Several times the web blocked me. Stated 2 people with my info. Tried as new customer and returning same problem. Waited until opening, phone answered 2nd ring, I think Mechelle, everything quickley resolved. Thank you
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- Full ratings for this review »
trsimo5348
Site Experience Feedback
Oct 01, 2024
It has always been pleasant.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
skip
Site Experience Feedback
Oct 01, 2024
Wasn't bad. Nice election too bad. You're out of stock on most of it.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »