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LiveAquaria Reviews - 1,807 Review - 7.5/10

Nov 29, 2024
LiveAquaria is committed to offering sustainably raised aquatic life that is either aquacultured or responsibly harvested, which includes careful attention to both the animals and the habitat. LiveAquaria is your single destination for all things aquatic. Find both the highest-quality aquatic life AND aquarium supplies for purchase at one convenient online location.

LiveAquaria Rating

Rating
Overall Satisfaction7.5 /10
Would Shop Here Again7.7 /10
Likelihood to Recommend7.8 /10
Product Selection8.5 /10
Ease of Finding8.9 /10
Checkout Satisfaction8.8 /10
Product Met Expectations7.2 /10
On-Time Delivery8.7 /10
Satisfaction with Customer Support7.5 /10
Overall Satisfaction:
 

7.5out of 10


Would Shop Here Again:

 

7.7out of 10


Likelihood To Recommend:

 

7.8out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

71%70%

Neutral

19%19%

Negative

10%11%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

8.9 out of 10

Design of Site

Satisfaction with the look and design of the site

8.8 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

8.8 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

8.5 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.0 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.2 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

8.4 out of 10

Shipping Charges

Satisfaction with shipping charges

7.8 out of 10

Variety of Shipping Options

Desired shipping options were available

8.3 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

8.7 out of 10

Order Tracking

Satisfaction with the ability to track the order

8.5 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

7.2 out of 10

Customer Support

Satisfaction with assisted or self-service help

7.5 out of 10

Product Availability

How easily were you able to find the product you were looking for

7.9 out of 10

Returns Process

Satisfaction with the returns process

6.1 out of 10

Recent Reviews for LiveAquaria

Showing 161 - 180 of 1,807

None

Site Experience Feedback

Oct 28, 2024

Pan with credit card / PayPal kind of confusing

maggiemae

Site Experience Feedback

Oct 28, 2024

it was good

Lance

Site Experience Feedback

Oct 27, 2024

A bit disappointed, one they asked you to sign up for newsletter and they would give you a discount code but that never happened and after waiting 2/3 days nothing. 2nd: the mature of your business is to ship marine but yet you charge your customers for the boxing fees.

Dan

Site Experience Feedback

Oct 27, 2024

The website was easy to use and gave useful information.

Goldy26

Site Experience Feedback

Oct 27, 2024

While I very much understand that information is redundant, it would be nice to know if particular animals do well in FO, FOWLER, or LIVE (reef or planted) aquariums.

tommy

Site Experience Feedback

Oct 27, 2024

great looking fish

Michelle B

Site Experience Feedback

Oct 21, 2024

It was fine. My only frustration is that a lot of items are out of stock. Also limited stock. I was looking for turbo snails and bumblebees and you don't even carry them.


Post-Delivery Feedback

Oct 27, 2024

It was packaged beautifully and securely. The heat pack was still warm. The livestock was all in perfect health. Although there could have been more water in each bag, it was clear and didn't smell. I would definitely order from LA again. They have really improved since my last experience a couple years ago.

klig

Post-Delivery Feedback

Oct 27, 2024

my problem is not with Live Aquaria but the shipper. Orders are constantly late with arrival times that are ridiculous considering it is live aminals

Fishent

Site Experience Feedback

Oct 27, 2024

So far great...last order I had a casualty but it was credited promptly

49erGamer

Site Experience Feedback

Oct 12, 2024

I check this site often for fish or other items. I have ordered from this site before but it was a few years ago. I returned today to purchase the item I had place in my cart a few days ago.


Post-Delivery Feedback

Oct 26, 2024

Heater arrived in working condition and works as it should. I will use Live Aquaria again in the future sometime.

Geoff

Site Experience Feedback

Oct 26, 2024

Very efficient

Atlbear

Site Experience Feedback

Oct 20, 2024

Super easy. I got a notice item was back in stock and was able to order. Nice feature.

Online Shopper

Site Experience Feedback

Oct 25, 2024

Overall good, no complaints.

Val

Site Experience Feedback

Oct 25, 2024

The product packaging is horrible. Quality of fish is not as good as it use to be. Not too much good to say about Live aquaria since it has been under new ownership. If there was other site to shop with I would.

ZREED

Site Experience Feedback

Oct 12, 2024

IT WAS SIMPLE.

Mel

Site Experience Feedback

Oct 15, 2024

Super easy to find the fish I wanted and order. Expensive with shipping but hoping for quality fish that will live a long time.


Post-Delivery Feedback

Oct 25, 2024

Ordering was easy and the fish were delivered quickly. Honestly the main issue I had was after paying so much for the fish and shipping it was disappointing that the fish arrived with ick. Fortunately I had them in a quarantine tank as soon as they arrived and began treating them. Just wasn't expecting this issue with fish from LiveAquaria

Owen

Site Experience Feedback

Oct 23, 2024

Looks too old school, I recommend looking at other websites like Aquatic Arts that flow a little better.

Jake

Site Experience Feedback

Oct 23, 2024

Good

Troy

Site Experience Feedback

Oct 23, 2024

Incredible sight, quick to refund me when there is a problem, helpful staff.

Jathlon77

Site Experience Feedback

Oct 22, 2024

Great so far