LiveAquaria Reviews - 1,807 Review - 7.5/10
LiveAquaria Rating
Overall Satisfaction | 7.5 /10 |
---|---|
Would Shop Here Again | 7.7 /10 |
Likelihood to Recommend | 7.8 /10 |
Product Selection | 8.5 /10 |
Ease of Finding | 8.9 /10 |
Checkout Satisfaction | 8.8 /10 |
Product Met Expectations | 7.2 /10 |
On-Time Delivery | 8.7 /10 |
Satisfaction with Customer Support | 7.5 /10 |
7.5out of 10
Would Shop Here Again:
7.7out of 10
Likelihood To Recommend:
7.8out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 71% | 70% |
Neutral | 19% | 19% |
Negative | 10% | 11% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
8.9 out of 10
Design of Site
Satisfaction with the look and design of the site
8.8 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
8.8 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
8.5 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.0 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.2 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.4 out of 10
Shipping Charges
Satisfaction with shipping charges
7.8 out of 10
Variety of Shipping Options
Desired shipping options were available
8.3 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
8.7 out of 10
Order Tracking
Satisfaction with the ability to track the order
8.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
7.2 out of 10
Customer Support
Satisfaction with assisted or self-service help
7.5 out of 10
Product Availability
How easily were you able to find the product you were looking for
7.9 out of 10
Returns Process
Satisfaction with the returns process
6.1 out of 10
Recent Reviews for LiveAquaria
Showing 161 - 180 of 1,807
None
Site Experience Feedback
Oct 28, 2024
Pan with credit card / PayPal kind of confusing
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
maggiemae
Site Experience Feedback
Oct 28, 2024
it was good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Lance
Site Experience Feedback
Oct 27, 2024
A bit disappointed, one they asked you to sign up for newsletter and they would give you a discount code but that never happened and after waiting 2/3 days nothing. 2nd: the mature of your business is to ship marine but yet you charge your customers for the boxing fees.
- Overall Rating: 6
- Would Shop Here Again: 3
- Likelihood To Recommend: 4
- Full ratings for this review »
Dan
Site Experience Feedback
Oct 27, 2024
The website was easy to use and gave useful information.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
Goldy26
Site Experience Feedback
Oct 27, 2024
While I very much understand that information is redundant, it would be nice to know if particular animals do well in FO, FOWLER, or LIVE (reef or planted) aquariums.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
tommy
Site Experience Feedback
Oct 27, 2024
great looking fish
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Michelle B
Site Experience Feedback
Oct 21, 2024
It was fine. My only frustration is that a lot of items are out of stock. Also limited stock. I was looking for turbo snails and bumblebees and you don't even carry them.
- Overall Rating: 7
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
Michelle B
Post-Delivery Feedback
Oct 27, 2024
It was packaged beautifully and securely. The heat pack was still warm. The livestock was all in perfect health. Although there could have been more water in each bag, it was clear and didn't smell. I would definitely order from LA again. They have really improved since my last experience a couple years ago.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
klig
Post-Delivery Feedback
Oct 27, 2024
my problem is not with Live Aquaria but the shipper. Orders are constantly late with arrival times that are ridiculous considering it is live aminals
- Overall Rating: 7
- Would Shop Here Again: N/A
- Likelihood To Recommend: 7
- On Time Delivery: 2
- Customer Support: 7
- Full ratings for this review »
Fishent
Site Experience Feedback
Oct 27, 2024
So far great...last order I had a casualty but it was credited promptly
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
49erGamer
Site Experience Feedback
Oct 12, 2024
I check this site often for fish or other items. I have ordered from this site before but it was a few years ago. I returned today to purchase the item I had place in my cart a few days ago.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
49erGamer
Post-Delivery Feedback
Oct 26, 2024
Heater arrived in working condition and works as it should. I will use Live Aquaria again in the future sometime.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Geoff
Site Experience Feedback
Oct 26, 2024
Very efficient
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Atlbear
Site Experience Feedback
Oct 20, 2024
Super easy. I got a notice item was back in stock and was able to order. Nice feature.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Oct 25, 2024
Overall good, no complaints.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Val
Site Experience Feedback
Oct 25, 2024
The product packaging is horrible. Quality of fish is not as good as it use to be. Not too much good to say about Live aquaria since it has been under new ownership. If there was other site to shop with I would.
- Overall Rating: 4
- Would Shop Here Again: 3
- Likelihood To Recommend: 3
- Full ratings for this review »
ZREED
Site Experience Feedback
Oct 12, 2024
IT WAS SIMPLE.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
Mel
Site Experience Feedback
Oct 15, 2024
Super easy to find the fish I wanted and order. Expensive with shipping but hoping for quality fish that will live a long time.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Mel
Post-Delivery Feedback
Oct 25, 2024
Ordering was easy and the fish were delivered quickly. Honestly the main issue I had was after paying so much for the fish and shipping it was disappointing that the fish arrived with ick. Fortunately I had them in a quarantine tank as soon as they arrived and began treating them. Just wasn't expecting this issue with fish from LiveAquaria
- Overall Rating: 7
- Would Shop Here Again: N/A
- Likelihood To Recommend: 7
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Owen
Site Experience Feedback
Oct 23, 2024
Looks too old school, I recommend looking at other websites like Aquatic Arts that flow a little better.
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
- Full ratings for this review »
Jake
Site Experience Feedback
Oct 23, 2024
Good
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
- Full ratings for this review »
Troy
Site Experience Feedback
Oct 23, 2024
Incredible sight, quick to refund me when there is a problem, helpful staff.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Jathlon77
Site Experience Feedback
Oct 22, 2024
Great so far
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- Full ratings for this review »