LiveAquaria Reviews - 1,807 Review - 7.5/10
LiveAquaria Rating
Overall Satisfaction | 7.5 /10 |
---|---|
Would Shop Here Again | 7.7 /10 |
Likelihood to Recommend | 7.8 /10 |
Product Selection | 8.5 /10 |
Ease of Finding | 8.9 /10 |
Checkout Satisfaction | 8.8 /10 |
Product Met Expectations | 7.2 /10 |
On-Time Delivery | 8.7 /10 |
Satisfaction with Customer Support | 7.5 /10 |
7.5out of 10
Would Shop Here Again:
7.7out of 10
Likelihood To Recommend:
7.8out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 71% | 70% |
Neutral | 19% | 19% |
Negative | 10% | 11% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
8.9 out of 10
Design of Site
Satisfaction with the look and design of the site
8.8 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
8.8 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
8.5 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.0 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.2 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.4 out of 10
Shipping Charges
Satisfaction with shipping charges
7.8 out of 10
Variety of Shipping Options
Desired shipping options were available
8.3 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
8.7 out of 10
Order Tracking
Satisfaction with the ability to track the order
8.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
7.2 out of 10
Customer Support
Satisfaction with assisted or self-service help
7.5 out of 10
Product Availability
How easily were you able to find the product you were looking for
7.9 out of 10
Returns Process
Satisfaction with the returns process
6.1 out of 10
Recent Reviews for LiveAquaria
Showing 181 - 200 of 1,807
Andy
Site Experience Feedback
Oct 22, 2024
Good quality of animals but several desirable species were out of stock.
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 9
- Full ratings for this review »
Poopoobear
Site Experience Feedback
Oct 11, 2024
My goober started itching so fuck you and your survey not like you are gonna change a fucking thing so take my hard earned money and go fuck yourself
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
Poopoobear
Post-Delivery Feedback
Oct 22, 2024
Fedex delivered to wrong address
- Overall Rating: 6
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 10
- Customer Support: 9
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Oct 22, 2024
I don't like u making g me fill out survey. Bs
- Overall Rating: 1
- Would Shop Here Again: N/A
- Likelihood To Recommend: 2
- Full ratings for this review »
Crabby patty
Site Experience Feedback
Oct 21, 2024
I have baught from you for 20 yrs look it up, this last month I had to go buy elsewhere 3 times. Your check out is horrible. U need new account before u buy i gave up to difficult. You guys were the best. Now your to hard to deal with i had to check out 5 times . No more phone service late ,nothing in stock. Shipping and quality is still good . Im so surprised. From a business owner I bet your revenue is way down just a wild guess.
- Overall Rating: 1
- Would Shop Here Again: 2
- Likelihood To Recommend: 1
- Full ratings for this review »
123XYZ
Site Experience Feedback
Oct 08, 2024
Tried EBAY - my preference is toorder from Live Aquaria
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Oct 21, 2024
very good website
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Chris Legend
Site Experience Feedback
Oct 21, 2024
The website is simple to navigate, and organized in a way to make the purchase transaction easy.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Rene G
Post-Delivery Feedback
Oct 20, 2024
I recently bought 12 fish ( 2 different species 6 fish of each) and one species of fish all died within a few days. Which sucks because my aquarium had been cycled and established since 2009 and all the water parameters were good. I’ve been into fishkeeping for almost 2 decades. All my 6 new angelfish died within 5 days of my purchase. I acclimated them and took all the necessary steps to make sure they had a smooth transition into my tank. But they all died. I couldn’t be bothered to submit a claim bc it seems like too much of a bother. I don’t think I’ll be buying from here again. The shipping might be too stressful for the fish.
- Overall Rating: 5
- Would Shop Here Again: N/A
- Likelihood To Recommend: 4
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
nuclearreefs
Site Experience Feedback
Oct 20, 2024
Ease to order. Just hit or miss with stock
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
- Full ratings for this review »
Mengste
Site Experience Feedback
Oct 20, 2024
Easy to use
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Sloth
Site Experience Feedback
Oct 20, 2024
Good site love live Aquaria
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Oct 20, 2024
Fine
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Joe
Site Experience Feedback
Oct 20, 2024
All good
- Overall Rating: 5
- Would Shop Here Again: 5
- Likelihood To Recommend: 5
- Full ratings for this review »
Reefer Bob
Site Experience Feedback
Oct 20, 2024
Everything went fine
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Ron Hawkins
Site Experience Feedback
Oct 15, 2024
I was able to find the brand I use to feed my seahorses. I also contacted customer service with a question. She was VERY helpful and professional. It is nice to speak with someone that enjoys the hobby.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Ron Hawkins
Post-Delivery Feedback
Oct 20, 2024
Called customer service with a question. The lady that i spoke with was very helpful and friendly. She is always great. I think that they have the best customer service available.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
JackC
Site Experience Feedback
Oct 19, 2024
Good stock, really happy to find a dog face puffer that's still small
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- Full ratings for this review »
Hope
Site Experience Feedback
Oct 19, 2024
Everything went well. No issues finding what I wanted. Checkout was fast.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Ive
Site Experience Feedback
Oct 19, 2024
I wish you had Tuxedo Urchins.
- Overall Rating: 5
- Would Shop Here Again: 5
- Likelihood To Recommend: 5
- Full ratings for this review »
Joe
Site Experience Feedback
Oct 14, 2024
I was surprised by the low prices on LiveAquaria frozen food. A lot of the food items were not available.
- Overall Rating: 7
- Would Shop Here Again: 9
- Likelihood To Recommend: 7
- Full ratings for this review »
Joe
Post-Delivery Feedback
Oct 19, 2024
The reef tank frozen food in the flat packs are quality products with a very competitive price, the order was delivered completely frozen and on time.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Oct 19, 2024
Good experience
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
- Full ratings for this review »