Home > Pet Supplies > LiveAquaria

LiveAquaria Reviews - 1,807 Review - 7.5/10

Nov 29, 2024
LiveAquaria is committed to offering sustainably raised aquatic life that is either aquacultured or responsibly harvested, which includes careful attention to both the animals and the habitat. LiveAquaria is your single destination for all things aquatic. Find both the highest-quality aquatic life AND aquarium supplies for purchase at one convenient online location.

LiveAquaria Rating

Rating
Overall Satisfaction7.5 /10
Would Shop Here Again7.7 /10
Likelihood to Recommend7.8 /10
Product Selection8.5 /10
Ease of Finding8.9 /10
Checkout Satisfaction8.8 /10
Product Met Expectations7.2 /10
On-Time Delivery8.7 /10
Satisfaction with Customer Support7.5 /10
Overall Satisfaction:
 

7.5out of 10


Would Shop Here Again:

 

7.7out of 10


Likelihood To Recommend:

 

7.8out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

71%70%

Neutral

19%19%

Negative

10%11%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

8.9 out of 10

Design of Site

Satisfaction with the look and design of the site

8.8 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

8.8 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

8.5 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.0 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.2 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

8.4 out of 10

Shipping Charges

Satisfaction with shipping charges

7.8 out of 10

Variety of Shipping Options

Desired shipping options were available

8.3 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

8.7 out of 10

Order Tracking

Satisfaction with the ability to track the order

8.5 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

7.2 out of 10

Customer Support

Satisfaction with assisted or self-service help

7.5 out of 10

Product Availability

How easily were you able to find the product you were looking for

7.9 out of 10

Returns Process

Satisfaction with the returns process

6.1 out of 10

Recent Reviews for LiveAquaria

Showing 181 - 200 of 1,807

Andy

Site Experience Feedback

Oct 22, 2024

Good quality of animals but several desirable species were out of stock.

Poopoobear

Site Experience Feedback

Oct 11, 2024

My goober started itching so fuck you and your survey not like you are gonna change a fucking thing so take my hard earned money and go fuck yourself


Post-Delivery Feedback

Oct 22, 2024

Fedex delivered to wrong address

Online Shopper

Site Experience Feedback

Oct 22, 2024

I don't like u making g me fill out survey. Bs

Crabby patty

Site Experience Feedback

Oct 21, 2024

I have baught from you for 20 yrs look it up, this last month I had to go buy elsewhere 3 times. Your check out is horrible. U need new account before u buy i gave up to difficult. You guys were the best. Now your to hard to deal with i had to check out 5 times . No more phone service late ,nothing in stock. Shipping and quality is still good . Im so surprised. From a business owner I bet your revenue is way down just a wild guess.

123XYZ

Site Experience Feedback

Oct 08, 2024

Tried EBAY - my preference is toorder from Live Aquaria

Online Shopper

Site Experience Feedback

Oct 21, 2024

very good website

Chris Legend

Site Experience Feedback

Oct 21, 2024

The website is simple to navigate, and organized in a way to make the purchase transaction easy.

Rene G

Post-Delivery Feedback

Oct 20, 2024

I recently bought 12 fish ( 2 different species 6 fish of each) and one species of fish all died within a few days. Which sucks because my aquarium had been cycled and established since 2009 and all the water parameters were good. I’ve been into fishkeeping for almost 2 decades. All my 6 new angelfish died within 5 days of my purchase. I acclimated them and took all the necessary steps to make sure they had a smooth transition into my tank. But they all died. I couldn’t be bothered to submit a claim bc it seems like too much of a bother. I don’t think I’ll be buying from here again. The shipping might be too stressful for the fish.

nuclearreefs

Site Experience Feedback

Oct 20, 2024

Ease to order. Just hit or miss with stock

Mengste

Site Experience Feedback

Oct 20, 2024

Easy to use

Sloth

Site Experience Feedback

Oct 20, 2024

Good site love live Aquaria

Online Shopper

Site Experience Feedback

Oct 20, 2024

Fine

Joe

Site Experience Feedback

Oct 20, 2024

All good

Reefer Bob

Site Experience Feedback

Oct 20, 2024

Everything went fine

Ron Hawkins

Site Experience Feedback

Oct 15, 2024

I was able to find the brand I use to feed my seahorses. I also contacted customer service with a question. She was VERY helpful and professional. It is nice to speak with someone that enjoys the hobby.


Post-Delivery Feedback

Oct 20, 2024

Called customer service with a question. The lady that i spoke with was very helpful and friendly. She is always great. I think that they have the best customer service available.

JackC

Site Experience Feedback

Oct 19, 2024

Good stock, really happy to find a dog face puffer that's still small

Hope

Site Experience Feedback

Oct 19, 2024

Everything went well. No issues finding what I wanted. Checkout was fast.

Ive

Site Experience Feedback

Oct 19, 2024

I wish you had Tuxedo Urchins.

Joe

Site Experience Feedback

Oct 14, 2024

I was surprised by the low prices on LiveAquaria frozen food. A lot of the food items were not available.


Post-Delivery Feedback

Oct 19, 2024

The reef tank frozen food in the flat packs are quality products with a very competitive price, the order was delivered completely frozen and on time.

Online Shopper

Site Experience Feedback

Oct 19, 2024

Good experience