LiveAquaria Reviews - 1,807 Review - 7.5/10
LiveAquaria Rating
Overall Satisfaction | 7.5 /10 |
---|---|
Would Shop Here Again | 7.7 /10 |
Likelihood to Recommend | 7.8 /10 |
Product Selection | 8.5 /10 |
Ease of Finding | 8.9 /10 |
Checkout Satisfaction | 8.8 /10 |
Product Met Expectations | 7.2 /10 |
On-Time Delivery | 8.7 /10 |
Satisfaction with Customer Support | 7.5 /10 |
7.5out of 10
Would Shop Here Again:
7.7out of 10
Likelihood To Recommend:
7.8out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 71% | 70% |
Neutral | 19% | 19% |
Negative | 10% | 11% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
8.9 out of 10
Design of Site
Satisfaction with the look and design of the site
8.8 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
8.8 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
8.5 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.0 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.2 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.4 out of 10
Shipping Charges
Satisfaction with shipping charges
7.8 out of 10
Variety of Shipping Options
Desired shipping options were available
8.3 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
8.7 out of 10
Order Tracking
Satisfaction with the ability to track the order
8.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
7.2 out of 10
Customer Support
Satisfaction with assisted or self-service help
7.5 out of 10
Product Availability
How easily were you able to find the product you were looking for
7.9 out of 10
Returns Process
Satisfaction with the returns process
6.1 out of 10
Recent Reviews for LiveAquaria
Showing 221 - 240 of 1,807
Andy
Site Experience Feedback
Oct 13, 2024
I ordered enough fish this time, but they were out of quite a bit of marine fish
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Oct 12, 2024
I HAVE A HIGH END DISPLAY SHOW TANK YOU ARE MY GO TO PLEASE KEEP UP THE GOOD WORK !!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
RU
Site Experience Feedback
Oct 12, 2024
Very easy!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Nick Turbo
Site Experience Feedback
Oct 12, 2024
LiveAquaria is one of the most recognized online retailers for saltwater and freshwater fish, corals, and invertebrates. Catering to both beginner hobbyists and advanced aquarists, they offer livestock, dry goods, and supplies. However, while their selection and reputation are impressive, user experiences vary. Here’s a breakdown of what to expect from shopping with LiveAquaria. The Good 1. Wide Selection LiveAquaria offers an extensive variety of marine and freshwater species, including rare fish and corals that can be difficult to find at local fish stores. Their Diver’s Den section is particularly popular for offering high-end and pre-quarantined livestock, ensuring healthier specimens. 2. Convenient Shopping Experience The website is user-friendly, with well-organized categories, detailed descriptions, and photos of fish and corals. Their compatibility charts and care guides are especially helpful for planning new livestock additions. 3. Livestock Guarantee A 14-day Arrive Alive, Stay Alive (AASA) guarantee on livestock gives buyers peace of mind. If the animal arrives dead or does not survive within the guarantee period, the company offers credit or replacements. 4. Shipping Options and Customer Support Orders are shipped overnight to minimize stress on animals, and the company is known for good packaging practices to ensure safe delivery. Customers generally report positive experiences when contacting support for issues, especially those that meet their policy guidelines. The Bad 1. Inconsistent Livestock Health While Diver’s Den animals are usually healthy and well-conditioned, the general livestock can sometimes arrive in poor condition, likely due to outsourced suppliers. Some customers report receiving sick or stressed fish despite following acclimation instructions. 2. Shipping Delays and Mishandling Issues Occasionally, orders are delayed due to carrier problems, which can affect the health of live animals. While the company usually offers refunds or credits for DOAs (Dead on Arrival), the inconvenience and disappointment of losing livestock are common complaints. 3. Return Policy Complications The guarantee only covers store credit, not refunds, which frustrates some customers. Additionally, there are specific conditions that must be met to claim the guarantee, such as providing photos within a narrow time frame, which can be challenging for some buyers. 4. High Shipping Costs Since overnight shipping is essential for live animals, the shipping fees can be quite high, especially for smaller orders. Some customers feel that this makes buying individual fish or corals less economical compared to local alternatives. 5. Limited Customer Service Availability Although LiveAquaria generally resolves issues quickly, some users report difficulties reaching customer service or delayed responses during peak seasons or holidays, adding to the frustration when dealing with livestock concerns. Conclusion: LiveAquaria is a solid choice for aquarists looking for variety and convenience, especially for those seeking unique specimens through the Diver’s Den. However, the quality of general livestock can be hit-or-miss, and shipping challenges occasionally detract from the overall experience. Recommendation: For rare or high-end specimens, LiveAquaria’s Diver’s Den is hard to beat. However, for general livestock, consider balancing the convenience of online ordering with the reliability of sourcing from local fish stores whenever possible.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
- Full ratings for this review »
Rob
Site Experience Feedback
Sep 30, 2024
Pretty easy to navigate, I wouldn’t change anything.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- Full ratings for this review »
murr
Site Experience Feedback
Oct 11, 2024
Little slow but ok
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Trena Protein Skimmer
Site Experience Feedback
Sep 23, 2024
I had no problem with your website. I will continue to look to see if you have what I need.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Oct 09, 2024
My experience during today's purchase was great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- Full ratings for this review »
Bruce
Site Experience Feedback
Oct 09, 2024
Website is easy to use with a really good selection of marine fish
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
DrFish
Site Experience Feedback
Oct 09, 2024
I placed an order for delivery last Tuesday, and unfortunately these two shrimp both arrived d.o.a. I spoke to a very helpful woman who credited me, although I'm still waiting for confirmation from Paypal of that refund.
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Oct 09, 2024
I have used this site numerous times over the years. It is easy for me to find what I am looking for.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Happy Shopper
Site Experience Feedback
Sep 29, 2024
Easy to navigate. Make sure you click on the items if they are on sale. The price is the lowest possible price listed. This is not the actual price once it is in your cart.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
- Full ratings for this review »
Antmoney
Site Experience Feedback
Oct 08, 2024
Look forward to adding my new fish in my 500 gallon!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Nano
Site Experience Feedback
Oct 08, 2024
it was good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
benrup
Site Experience Feedback
Oct 08, 2024
Previous customer from several years ago till I quit the hobby due to travel. Never been disappointed. now I'm back.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Nick
Site Experience Feedback
Oct 08, 2024
Its a great site. Never had issues with you guys ever
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
nibor
Site Experience Feedback
Oct 07, 2024
love ordering from liveaquaria, everthing I've ever ordered arrived healthy. my only disappointment is there a lot of out of stock every time I'm looking for a specific item or its similar substitute
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
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Stoney
Site Experience Feedback
Oct 07, 2024
The interaction was amazing!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
etxpiney
Site Experience Feedback
Oct 07, 2024
I had 0 problems what so every
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
brivabeach
Site Experience Feedback
Sep 30, 2024
I would like an option to select a delivery day. Especially for live deliveries. This would help me coordinate work and ensure that I am home for the delivery.
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
- Full ratings for this review »