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LiveAquaria Reviews - 1,807 Review - 7.5/10

Nov 29, 2024
LiveAquaria is committed to offering sustainably raised aquatic life that is either aquacultured or responsibly harvested, which includes careful attention to both the animals and the habitat. LiveAquaria is your single destination for all things aquatic. Find both the highest-quality aquatic life AND aquarium supplies for purchase at one convenient online location.

LiveAquaria Rating

Rating
Overall Satisfaction7.5 /10
Would Shop Here Again7.7 /10
Likelihood to Recommend7.8 /10
Product Selection8.5 /10
Ease of Finding8.9 /10
Checkout Satisfaction8.8 /10
Product Met Expectations7.2 /10
On-Time Delivery8.7 /10
Satisfaction with Customer Support7.5 /10
Overall Satisfaction:
 

7.5out of 10


Would Shop Here Again:

 

7.7out of 10


Likelihood To Recommend:

 

7.8out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

71%70%

Neutral

19%19%

Negative

10%11%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

8.9 out of 10

Design of Site

Satisfaction with the look and design of the site

8.8 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

8.8 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

8.5 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.0 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.2 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

8.4 out of 10

Shipping Charges

Satisfaction with shipping charges

7.8 out of 10

Variety of Shipping Options

Desired shipping options were available

8.3 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

8.7 out of 10

Order Tracking

Satisfaction with the ability to track the order

8.5 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

7.2 out of 10

Customer Support

Satisfaction with assisted or self-service help

7.5 out of 10

Product Availability

How easily were you able to find the product you were looking for

7.9 out of 10

Returns Process

Satisfaction with the returns process

6.1 out of 10

Recent Reviews for LiveAquaria

Showing 221 - 240 of 1,807

Andy

Site Experience Feedback

Oct 13, 2024

I ordered enough fish this time, but they were out of quite a bit of marine fish

Online Shopper

Site Experience Feedback

Oct 12, 2024

I HAVE A HIGH END DISPLAY SHOW TANK YOU ARE MY GO TO PLEASE KEEP UP THE GOOD WORK !!

RU

Site Experience Feedback

Oct 12, 2024

Very easy!

Nick Turbo

Site Experience Feedback

Oct 12, 2024

LiveAquaria is one of the most recognized online retailers for saltwater and freshwater fish, corals, and invertebrates. Catering to both beginner hobbyists and advanced aquarists, they offer livestock, dry goods, and supplies. However, while their selection and reputation are impressive, user experiences vary. Here’s a breakdown of what to expect from shopping with LiveAquaria. The Good 1. Wide Selection LiveAquaria offers an extensive variety of marine and freshwater species, including rare fish and corals that can be difficult to find at local fish stores. Their Diver’s Den section is particularly popular for offering high-end and pre-quarantined livestock, ensuring healthier specimens. 2. Convenient Shopping Experience The website is user-friendly, with well-organized categories, detailed descriptions, and photos of fish and corals. Their compatibility charts and care guides are especially helpful for planning new livestock additions. 3. Livestock Guarantee A 14-day Arrive Alive, Stay Alive (AASA) guarantee on livestock gives buyers peace of mind. If the animal arrives dead or does not survive within the guarantee period, the company offers credit or replacements. 4. Shipping Options and Customer Support Orders are shipped overnight to minimize stress on animals, and the company is known for good packaging practices to ensure safe delivery. Customers generally report positive experiences when contacting support for issues, especially those that meet their policy guidelines. The Bad 1. Inconsistent Livestock Health While Diver’s Den animals are usually healthy and well-conditioned, the general livestock can sometimes arrive in poor condition, likely due to outsourced suppliers. Some customers report receiving sick or stressed fish despite following acclimation instructions. 2. Shipping Delays and Mishandling Issues Occasionally, orders are delayed due to carrier problems, which can affect the health of live animals. While the company usually offers refunds or credits for DOAs (Dead on Arrival), the inconvenience and disappointment of losing livestock are common complaints. 3. Return Policy Complications The guarantee only covers store credit, not refunds, which frustrates some customers. Additionally, there are specific conditions that must be met to claim the guarantee, such as providing photos within a narrow time frame, which can be challenging for some buyers. 4. High Shipping Costs Since overnight shipping is essential for live animals, the shipping fees can be quite high, especially for smaller orders. Some customers feel that this makes buying individual fish or corals less economical compared to local alternatives. 5. Limited Customer Service Availability Although LiveAquaria generally resolves issues quickly, some users report difficulties reaching customer service or delayed responses during peak seasons or holidays, adding to the frustration when dealing with livestock concerns. Conclusion: LiveAquaria is a solid choice for aquarists looking for variety and convenience, especially for those seeking unique specimens through the Diver’s Den. However, the quality of general livestock can be hit-or-miss, and shipping challenges occasionally detract from the overall experience. Recommendation: For rare or high-end specimens, LiveAquaria’s Diver’s Den is hard to beat. However, for general livestock, consider balancing the convenience of online ordering with the reliability of sourcing from local fish stores whenever possible.

Rob

Site Experience Feedback

Sep 30, 2024

Pretty easy to navigate, I wouldn’t change anything.

murr

Site Experience Feedback

Oct 11, 2024

Little slow but ok

Trena Protein Skimmer

Site Experience Feedback

Sep 23, 2024

I had no problem with your website. I will continue to look to see if you have what I need.

Online Shopper

Site Experience Feedback

Oct 09, 2024

My experience during today's purchase was great

Bruce

Site Experience Feedback

Oct 09, 2024

Website is easy to use with a really good selection of marine fish

DrFish

Site Experience Feedback

Oct 09, 2024

I placed an order for delivery last Tuesday, and unfortunately these two shrimp both arrived d.o.a. I spoke to a very helpful woman who credited me, although I'm still waiting for confirmation from Paypal of that refund.

Online Shopper

Site Experience Feedback

Oct 09, 2024

I have used this site numerous times over the years. It is easy for me to find what I am looking for.

Happy Shopper

Site Experience Feedback

Sep 29, 2024

Easy to navigate. Make sure you click on the items if they are on sale. The price is the lowest possible price listed. This is not the actual price once it is in your cart.

Antmoney

Site Experience Feedback

Oct 08, 2024

Look forward to adding my new fish in my 500 gallon!

Nano

Site Experience Feedback

Oct 08, 2024

it was good

benrup

Site Experience Feedback

Oct 08, 2024

Previous customer from several years ago till I quit the hobby due to travel. Never been disappointed. now I'm back.

Nick

Site Experience Feedback

Oct 08, 2024

Its a great site. Never had issues with you guys ever

nibor

Site Experience Feedback

Oct 07, 2024

love ordering from liveaquaria, everthing I've ever ordered arrived healthy. my only disappointment is there a lot of out of stock every time I'm looking for a specific item or its similar substitute

Stoney

Site Experience Feedback

Oct 07, 2024

The interaction was amazing!

etxpiney

Site Experience Feedback

Oct 07, 2024

I had 0 problems what so every

brivabeach

Site Experience Feedback

Sep 30, 2024

I would like an option to select a delivery day. Especially for live deliveries. This would help me coordinate work and ensure that I am home for the delivery.