LiveAquaria Reviews - 1,807 Review - 7.5/10
LiveAquaria Rating
Overall Satisfaction | 7.5 /10 |
---|---|
Would Shop Here Again | 7.7 /10 |
Likelihood to Recommend | 7.8 /10 |
Product Selection | 8.5 /10 |
Ease of Finding | 8.9 /10 |
Checkout Satisfaction | 8.8 /10 |
Product Met Expectations | 7.2 /10 |
On-Time Delivery | 8.7 /10 |
Satisfaction with Customer Support | 7.5 /10 |
7.5out of 10
Would Shop Here Again:
7.7out of 10
Likelihood To Recommend:
7.8out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 71% | 70% |
Neutral | 19% | 19% |
Negative | 10% | 11% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
8.9 out of 10
Design of Site
Satisfaction with the look and design of the site
8.8 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
8.8 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
8.5 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.0 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.2 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.4 out of 10
Shipping Charges
Satisfaction with shipping charges
7.8 out of 10
Variety of Shipping Options
Desired shipping options were available
8.3 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
8.7 out of 10
Order Tracking
Satisfaction with the ability to track the order
8.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
7.2 out of 10
Customer Support
Satisfaction with assisted or self-service help
7.5 out of 10
Product Availability
How easily were you able to find the product you were looking for
7.9 out of 10
Returns Process
Satisfaction with the returns process
6.1 out of 10
Recent Reviews for LiveAquaria
Showing 141 - 160 of 1,807
Jules
Site Experience Feedback
Nov 03, 2024
I had difficulty seeing the catch’s code and understanding that I needed to press place order after PayPal
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- Full ratings for this review »
Goby
Post-Delivery Feedback
Nov 03, 2024
Fish lasted two days and as many deceased fish do, completely vanished as something got the remains. Now our money on what seemed to be a lethargic fish since acclimation. Rest of order except one chromis was very healthy
- Overall Rating: 7
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 7
- Customer Support: 7
- Full ratings for this review »
Tom
Site Experience Feedback
Nov 03, 2024
I have used live aquaria for my 300 gallon reef tank for about 25 years
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Joe
Site Experience Feedback
Oct 29, 2024
You don't have much in stock. Because you don't have much. Please allow a filter for what you actually have in stock when searching.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Joe
Post-Delivery Feedback
Nov 03, 2024
You don't put enough water in with the fish. They are half dead when opening them up. I already lost one of them. These are live animals. Treat them better.
- Overall Rating: 6
- Would Shop Here Again: N/A
- Likelihood To Recommend: 6
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
ScottG
Site Experience Feedback
Nov 02, 2024
Seles ruin is pretty good. Customer service and overall checkout needs improvement
- Overall Rating: 8
- Would Shop Here Again: 7
- Likelihood To Recommend: 8
- Full ratings for this review »
D
Site Experience Feedback
Nov 02, 2024
Great variety
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Nov 02, 2024
does not apply - I purchased gift card
- Overall Rating: 3
- Would Shop Here Again: N/A
- Likelihood To Recommend: 8
- On Time Delivery: 9
- Customer Support: 9
- Full ratings for this review »
Merv1
Site Experience Feedback
Nov 01, 2024
It was a great experience being able to find everything you need.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Curve Front 750
Site Experience Feedback
Oct 21, 2024
Last order was Large Annularis Angel. Very nice fish. Thank you.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Curve Front 750
Post-Delivery Feedback
Nov 01, 2024
I ordered a 6-7 inch Assasi Triggerfish at a cost of $339. The specimen arrived on time although the water in the bag was very dirty and smelled badly. The fish was laying on its side in the bag. Acclimation was followed as instructed although the trigger was doing poorly from the start; not eating and hiding. It had poor color. It passed a few days later. I submitted a claim to Live Aquaria based on the 7 day guarantee and have heard nothing from them.
- Overall Rating: 1
- Would Shop Here Again: N/A
- Likelihood To Recommend: 4
- On Time Delivery: 10
- Customer Support: 1
- Full ratings for this review »
Dmack
Site Experience Feedback
Nov 01, 2024
Very easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
RKBell
Site Experience Feedback
Nov 01, 2024
I like Liveaquaria because I can browse many different areas. I especially like the compatibility chart. I just wish it was a downloadable csv or xls file
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
ChasHock
Site Experience Feedback
Oct 31, 2024
Overall the site is a bit dated, but the filtering is really quite good at helping isolate exactly what I'm looking for. Shipping is a bit steep, but I get it. It isn't particularly inviting to see "Spend $150 more to get free shipping". I'm not spending $150 to save $30. That needs some thought from the overall customer experience.
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 8
- Full ratings for this review »
Igal
Site Experience Feedback
Oct 31, 2024
No issues
- Overall Rating: 8
- Would Shop Here Again: N/A
- Likelihood To Recommend: 7
- Full ratings for this review »
jz
Site Experience Feedback
Oct 30, 2024
healthy fish
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- Full ratings for this review »
Torch
Site Experience Feedback
Oct 30, 2024
n/a
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Oct 29, 2024
I SHOULD HAVE SOME CREDITS FOR THE DEAD FISH THAT CAME IN SICK
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Oct 29, 2024
n/a
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
FiFish4
Site Experience Feedback
Oct 29, 2024
Nice choice of fish. I like multiple fish/ price with shipping.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
DaddyMink
Site Experience Feedback
Oct 29, 2024
Was thrilled to find this website. Cheaper than Ebay and a great selection. Will be ordering more fish after my inverts get settled in.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Donnie
Site Experience Feedback
Oct 28, 2024
Great price on frozen fish food and fish love it.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »