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LiveAquaria Reviews - 1,807 Review - 7.5/10

Nov 29, 2024
LiveAquaria is committed to offering sustainably raised aquatic life that is either aquacultured or responsibly harvested, which includes careful attention to both the animals and the habitat. LiveAquaria is your single destination for all things aquatic. Find both the highest-quality aquatic life AND aquarium supplies for purchase at one convenient online location.

LiveAquaria Rating

Rating
Overall Satisfaction7.5 /10
Would Shop Here Again7.7 /10
Likelihood to Recommend7.8 /10
Product Selection8.5 /10
Ease of Finding8.9 /10
Checkout Satisfaction8.8 /10
Product Met Expectations7.2 /10
On-Time Delivery8.7 /10
Satisfaction with Customer Support7.5 /10
Overall Satisfaction:
 

7.5out of 10


Would Shop Here Again:

 

7.7out of 10


Likelihood To Recommend:

 

7.8out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

71%70%

Neutral

19%19%

Negative

10%11%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

8.9 out of 10

Design of Site

Satisfaction with the look and design of the site

8.8 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

8.8 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

8.5 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.0 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.2 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

8.4 out of 10

Shipping Charges

Satisfaction with shipping charges

7.8 out of 10

Variety of Shipping Options

Desired shipping options were available

8.3 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

8.7 out of 10

Order Tracking

Satisfaction with the ability to track the order

8.5 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

7.2 out of 10

Customer Support

Satisfaction with assisted or self-service help

7.5 out of 10

Product Availability

How easily were you able to find the product you were looking for

7.9 out of 10

Returns Process

Satisfaction with the returns process

6.1 out of 10

Recent Reviews for LiveAquaria

Showing 141 - 160 of 1,807

Jules

Site Experience Feedback

Nov 03, 2024

I had difficulty seeing the catch’s code and understanding that I needed to press place order after PayPal

Goby

Post-Delivery Feedback

Nov 03, 2024

Fish lasted two days and as many deceased fish do, completely vanished as something got the remains. Now our money on what seemed to be a lethargic fish since acclimation. Rest of order except one chromis was very healthy

Tom

Site Experience Feedback

Nov 03, 2024

I have used live aquaria for my 300 gallon reef tank for about 25 years

Joe

Site Experience Feedback

Oct 29, 2024

You don't have much in stock. Because you don't have much. Please allow a filter for what you actually have in stock when searching.


Post-Delivery Feedback

Nov 03, 2024

You don't put enough water in with the fish. They are half dead when opening them up. I already lost one of them. These are live animals. Treat them better.

ScottG

Site Experience Feedback

Nov 02, 2024

Seles ruin is pretty good. Customer service and overall checkout needs improvement

D

Site Experience Feedback

Nov 02, 2024

Great variety

Online Shopper

Post-Delivery Feedback

Nov 02, 2024

does not apply - I purchased gift card

Merv1

Site Experience Feedback

Nov 01, 2024

It was a great experience being able to find everything you need.

Curve Front 750

Site Experience Feedback

Oct 21, 2024

Last order was Large Annularis Angel. Very nice fish. Thank you.


Post-Delivery Feedback

Nov 01, 2024

I ordered a 6-7 inch Assasi Triggerfish at a cost of $339. The specimen arrived on time although the water in the bag was very dirty and smelled badly. The fish was laying on its side in the bag. Acclimation was followed as instructed although the trigger was doing poorly from the start; not eating and hiding. It had poor color. It passed a few days later. I submitted a claim to Live Aquaria based on the 7 day guarantee and have heard nothing from them.

Dmack

Site Experience Feedback

Nov 01, 2024

Very easy

RKBell

Site Experience Feedback

Nov 01, 2024

I like Liveaquaria because I can browse many different areas. I especially like the compatibility chart. I just wish it was a downloadable csv or xls file

ChasHock

Site Experience Feedback

Oct 31, 2024

Overall the site is a bit dated, but the filtering is really quite good at helping isolate exactly what I'm looking for. Shipping is a bit steep, but I get it. It isn't particularly inviting to see "Spend $150 more to get free shipping". I'm not spending $150 to save $30. That needs some thought from the overall customer experience.

Igal

Site Experience Feedback

Oct 31, 2024

No issues

jz

Site Experience Feedback

Oct 30, 2024

healthy fish

Torch

Site Experience Feedback

Oct 30, 2024

n/a

Online Shopper

Site Experience Feedback

Oct 29, 2024

I SHOULD HAVE SOME CREDITS FOR THE DEAD FISH THAT CAME IN SICK

Online Shopper

Site Experience Feedback

Oct 29, 2024

n/a

FiFish4

Site Experience Feedback

Oct 29, 2024

Nice choice of fish. I like multiple fish/ price with shipping.

DaddyMink

Site Experience Feedback

Oct 29, 2024

Was thrilled to find this website. Cheaper than Ebay and a great selection. Will be ordering more fish after my inverts get settled in.

Donnie

Site Experience Feedback

Oct 28, 2024

Great price on frozen fish food and fish love it.