LIDS Reviews - 319 Reviews - 9.9/10

Dec 3, 2024
Lids carries an extensive selection of quality officially licensed and branded hats including NBA, NHL, NFL and Major League Baseball teams, as well as a wide variety of college, racing, and minor league baseball team caps in adult and children's sizes. You can also find authentic jerseys, helmets, and sport memorabilia.
Circle of Excellence - LIDS

2007
Platinum

Circle of
Excellence

5 years

LIDS Rating

Rating
Overall Satisfaction9.9 /10
Would Shop Here Again9.8 /10
Likelihood to Recommend9.9 /10
Product Selection9.3 /10
Ease of Finding9.5 /10
Checkout Satisfaction9.5 /10
Product Met Expectations9.8 /10
On-Time Delivery9.8 /10
Satisfaction with Customer Support9.5 /10
Overall Satisfaction:
 

9.9out of 10


Would Shop Here Again:

 

9.8out of 10


Likelihood To Recommend:

 

9.9out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

92%94%

Neutral

5%3%

Negative

3%3%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.5 out of 10

Design of Site

Satisfaction with the look and design of the site

9.5 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.5 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.3 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.5 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.4 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.4 out of 10

Shipping Charges

Satisfaction with shipping charges

9.3 out of 10

Variety of Shipping Options

Desired shipping options were available

9.2 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.8 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.8 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.8 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.5 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.5 out of 10

Returns Process

Satisfaction with the returns process

Not yet rated

Recent Reviews for LIDS

Showing 101 - 120 of 319

BUB

Site Experience Feedback

Aug 17, 2024

NOT BAD


Post-Delivery Feedback

Aug 30, 2024

Awesome experience will recommend

devin

Site Experience Feedback

Aug 28, 2024

appreciate yall! send me some deals devinhoskins1@aol.com

Samo.

Site Experience Feedback

Aug 22, 2024

Everything was copacetic. Thank you for the great shopping experience!

N/A

Post-Delivery Feedback

Aug 21, 2024

it was a good experience

JHN

Site Experience Feedback

Aug 02, 2024

X

Online Shopper

Site Experience Feedback

Aug 17, 2024

Overall good store

REECE

Site Experience Feedback

Aug 14, 2024

I LOVE LIDS

RabbidJuno

Site Experience Feedback

Aug 13, 2024

it was great

Southpaw_Outlaw

Site Experience Feedback

Aug 13, 2024

Overall Smooth. The "Search" could use some work. For example, Looked for Jackie Robinson *HATS* but search results included ALL of L.A. AND Brooklyn Dodgers merchandise,,,with zero fine-tuning (or Hat results included ALL Hats from BOTH Teams...) Overall "8.5 outta 10" :)

AJ

Site Experience Feedback

Aug 10, 2024

EASY

Online Shopper

Post-Delivery Feedback

Aug 09, 2024

I was greeted when i came in and made to feel as if i could ask for help

Indie

Site Experience Feedback

Aug 08, 2024

Very easy to shop and love the free shipping to the store! Filters are very nice to use because they're are alot of different things you can filter out! Thank you

rtae

Site Experience Feedback

Aug 08, 2024

dfgbsdfhsdhsghsf sfgbhsf

Mike

Site Experience Feedback

Aug 08, 2024

Love Lids, thank you!

seem

Site Experience Feedback

Jul 29, 2024

overall good expiernce checkout was vey easy


Post-Delivery Feedback

Aug 08, 2024

Came & got exactly what I wanted

SANOMO!'

Site Experience Feedback

Aug 07, 2024

MY INTERACTION WITH THIS SITE WAS VERY PLEASING AND GOOD.

Billy Bands

Site Experience Feedback

Jul 17, 2024

i need a tracking number with my order.


Post-Delivery Feedback

Aug 07, 2024

I love lids

Rico Rell

Site Experience Feedback

Aug 06, 2024

It was good.

ab

Site Experience Feedback

Jul 18, 2024

great experience


Post-Delivery Feedback

Aug 05, 2024

They had great customer service and fast delivery of my items.

Jetty

Site Experience Feedback

Aug 03, 2024

I wish we had better jerseys for sale.