LIDS Reviews - 319 Reviews - 9.9/10

Dec 4, 2024
Lids carries an extensive selection of quality officially licensed and branded hats including NBA, NHL, NFL and Major League Baseball teams, as well as a wide variety of college, racing, and minor league baseball team caps in adult and children's sizes. You can also find authentic jerseys, helmets, and sport memorabilia.
Circle of Excellence - LIDS

2007
Platinum

Circle of
Excellence

5 years

LIDS Rating

Rating
Overall Satisfaction9.9 /10
Would Shop Here Again9.8 /10
Likelihood to Recommend9.9 /10
Product Selection9.3 /10
Ease of Finding9.5 /10
Checkout Satisfaction9.5 /10
Product Met Expectations9.8 /10
On-Time Delivery9.8 /10
Satisfaction with Customer Support9.5 /10
Overall Satisfaction:
 

9.9out of 10


Would Shop Here Again:

 

9.8out of 10


Likelihood To Recommend:

 

9.9out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

92%94%

Neutral

5%3%

Negative

3%3%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.5 out of 10

Design of Site

Satisfaction with the look and design of the site

9.5 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.5 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.3 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.5 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.4 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.4 out of 10

Shipping Charges

Satisfaction with shipping charges

9.3 out of 10

Variety of Shipping Options

Desired shipping options were available

9.2 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.8 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.8 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.8 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.5 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.5 out of 10

Returns Process

Satisfaction with the returns process

Not yet rated

Recent Reviews for LIDS

Showing 261 - 280 of 319

J-Storm

Site Experience Feedback

Mar 15, 2024

Love the collection and how the site had everything organized.

nano

Site Experience Feedback

Mar 14, 2024

It was awesome

Aleena

Site Experience Feedback

Mar 14, 2024

good.

Online Shopper

Post-Delivery Feedback

Mar 14, 2024

Order is taking too long it’s been over a week…

Pablo

Site Experience Feedback

Mar 04, 2024

I absolutely love the website, the options, checkout options and the shipping options, overall its amazing. The only thing I noticed is that if I search for trading cards for example it does not show all of the options, other than that everything is great.


Post-Delivery Feedback

Mar 14, 2024

Honestly it was a great experience and i’m very satisfied with the product and the whole experience! I just wasnt the biggest fan of the tracking process but overall great experience I would recommend to anyone.

Trap

Site Experience Feedback

Mar 13, 2024

nice

na

Site Experience Feedback

Mar 04, 2024

good would like faster shipping

NIGHTWING

Site Experience Feedback

Mar 11, 2024

had an awesome experience prices were great and finding everything was easy

SG

Site Experience Feedback

Feb 29, 2024

Lids is amazing 10/10


Post-Delivery Feedback

Mar 08, 2024

Amazing products and inventory

Keke

Site Experience Feedback

Mar 01, 2024

It was normal, and very easy to navigate and see what I'm looking for.

rica b

Site Experience Feedback

Mar 01, 2024

it was quick and easy

Giovani

Site Experience Feedback

Feb 29, 2024

very helpfull

Online Shopper

Site Experience Feedback

Feb 18, 2024

The website is very easy to use.

Nicole

Post-Delivery Feedback

Feb 26, 2024

Love my Lids gear. Fast delivery. Thank you

nesto

Site Experience Feedback

Feb 10, 2024

easy finding stuff


Post-Delivery Feedback

Feb 21, 2024

Everything was fast and easy

Skippy

Site Experience Feedback

Feb 21, 2024

Very good thank you

tee

Site Experience Feedback

Feb 20, 2024

Love everything about it

Tye

Site Experience Feedback

Feb 20, 2024

Great website and easy to find everything.

kye

Site Experience Feedback

Feb 19, 2024

very user friendly, great products and great quality!

CBandz

Site Experience Feedback

Feb 18, 2024

I like the lids experience