LIDS Reviews - 319 Reviews - 9.9/10

Dec 4, 2024
Lids carries an extensive selection of quality officially licensed and branded hats including NBA, NHL, NFL and Major League Baseball teams, as well as a wide variety of college, racing, and minor league baseball team caps in adult and children's sizes. You can also find authentic jerseys, helmets, and sport memorabilia.
Circle of Excellence - LIDS

2007
Platinum

Circle of
Excellence

5 years

LIDS Rating

Rating
Overall Satisfaction9.9 /10
Would Shop Here Again9.8 /10
Likelihood to Recommend9.9 /10
Product Selection9.3 /10
Ease of Finding9.5 /10
Checkout Satisfaction9.5 /10
Product Met Expectations9.8 /10
On-Time Delivery9.8 /10
Satisfaction with Customer Support9.5 /10
Overall Satisfaction:
 

9.9out of 10


Would Shop Here Again:

 

9.8out of 10


Likelihood To Recommend:

 

9.9out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

92%94%

Neutral

5%3%

Negative

3%3%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.5 out of 10

Design of Site

Satisfaction with the look and design of the site

9.5 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.5 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.3 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.5 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.4 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.4 out of 10

Shipping Charges

Satisfaction with shipping charges

9.3 out of 10

Variety of Shipping Options

Desired shipping options were available

9.2 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.8 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.8 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.8 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.5 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.5 out of 10

Returns Process

Satisfaction with the returns process

Not yet rated

Recent Reviews for LIDS

Showing 221 - 240 of 319

Jay

Site Experience Feedback

Jul 01, 2024

Overall the process was quick and easy, will be shopping again.

Jaycee

Site Experience Feedback

Jul 01, 2024

It was hard to understand the promo code vs the other code but I figured it out

6302 MIKE

Site Experience Feedback

Jul 01, 2024

I LOVE HOW EASY IT WAS TO FIND THE ITEMS I WAS SHOPPING FOR.AS WELL AS THE QUICK CHECKOUT PROCESS.

Online Shopper

Site Experience Feedback

Jul 01, 2024

Good

Bagel

Site Experience Feedback

Jun 26, 2024

very nice

Key

Site Experience Feedback

Jun 20, 2024

very easy to use

AJ

Site Experience Feedback

Jun 19, 2024

LIDS is the place to shop or hang out if you like people, talking trash and of course sports. Overall favorite place to shop and work.

Kc

Site Experience Feedback

Jun 16, 2024

Had a great experience using lids. Loved the availability of items.

Bear

Site Experience Feedback

Jun 12, 2024

Great experience , Great pricing & simple an easy to use.

Rayger

Site Experience Feedback

Jun 11, 2024

It was quick and easy to checkout, a pretty broad selection but it was good for the most part, also was allowed to use my discount.

junior

Site Experience Feedback

May 28, 2024

it was nice i will be back on it


Post-Delivery Feedback

Jun 10, 2024

Amazing

HatWorldRep

Site Experience Feedback

Jun 07, 2024

good experience. no issues. very pleased.

HUBIE

Site Experience Feedback

May 24, 2024

Absolutely love lids!!!


Post-Delivery Feedback

Jun 07, 2024

I love my new hats and will definitely be purchasing more! Just need to figure out a way to include a tracking number with the orders shipped to store.. the rest is fine

DTOWN

Site Experience Feedback

May 16, 2024

i had good experience

hern

Site Experience Feedback

May 31, 2024

great customer service

JRC

Site Experience Feedback

May 30, 2024

great deal on the jersey, i bought thanks.

Rick

Site Experience Feedback

May 28, 2024

overall an easy way to navigate website

ItMagarita

Site Experience Feedback

May 21, 2024

good

Moflorob

Site Experience Feedback

May 19, 2024

Everything went good.

D

Post-Delivery Feedback

May 19, 2024

Go shop.