LIDS Reviews - 319 Reviews - 9.9/10

Dec 4, 2024
Lids carries an extensive selection of quality officially licensed and branded hats including NBA, NHL, NFL and Major League Baseball teams, as well as a wide variety of college, racing, and minor league baseball team caps in adult and children's sizes. You can also find authentic jerseys, helmets, and sport memorabilia.
Circle of Excellence - LIDS

2007
Platinum

Circle of
Excellence

5 years

LIDS Rating

Rating
Overall Satisfaction9.9 /10
Would Shop Here Again9.8 /10
Likelihood to Recommend9.9 /10
Product Selection9.3 /10
Ease of Finding9.5 /10
Checkout Satisfaction9.6 /10
Product Met Expectations9.8 /10
On-Time Delivery9.8 /10
Satisfaction with Customer Support9.5 /10
Overall Satisfaction:
 

9.9out of 10


Would Shop Here Again:

 

9.8out of 10


Likelihood To Recommend:

 

9.9out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

92%94%

Neutral

5%3%

Negative

3%3%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.5 out of 10

Design of Site

Satisfaction with the look and design of the site

9.5 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.6 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.3 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.5 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.4 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.3 out of 10

Shipping Charges

Satisfaction with shipping charges

9.3 out of 10

Variety of Shipping Options

Desired shipping options were available

9.2 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.8 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.8 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.8 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.5 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.6 out of 10

Returns Process

Satisfaction with the returns process

Not yet rated

Recent Reviews for LIDS

Showing 301 - 319 of 319

Jay Opp

Site Experience Feedback

Jan 08, 2024

In my experience using the lids website, I always have an easy time finding what I am looking for and if I am not looking for anything specific there are so many options to choose from. I always come here to shop for my sporting gear and everyday hats.

buck

Site Experience Feedback

Jan 06, 2024

good store

jay

Site Experience Feedback

Jan 04, 2024

great prices

Nate

Site Experience Feedback

Jan 03, 2024

Shopping on the Lids website is always a pleasure because the selection is always fresh and the clearance items tend to save me more money if I were to shop somewhere else! - Thank You Lids...

Sarah

Post-Delivery Feedback

Jan 02, 2024

I’m a new store manager for Lids! I bought a jersey for my son and a Lids sweatshirt for myself!

Laz

Site Experience Feedback

Jan 01, 2024

I had a great experience with the website, it was well laid out and easy to navigate. Finding what I needed was easy and quick.

HD

Site Experience Feedback

Dec 30, 2023

I had a great experience and would recommend to all of my friends and family!

BCAIN

Site Experience Feedback

Dec 30, 2023

Great

LC

Site Experience Feedback

Dec 27, 2023

Very Easy

TEE

Site Experience Feedback

Dec 19, 2023

THE BEST STORE IVE EVER BEEN TOEVER!


Post-Delivery Feedback

Dec 27, 2023

It was great.

james kidder

Site Experience Feedback

Dec 22, 2023

Good experience

TT

Site Experience Feedback

Dec 19, 2023

Buying and checking out was simple and easy while being efficient. I don't have any complaints.

matt

Site Experience Feedback

Nov 30, 2023

thank you very much. very easy


Post-Delivery Feedback

Dec 12, 2023

Great

tony

Site Experience Feedback

Dec 11, 2023

i wish we had more colors per hat. nothing bad to say.

Ben

Site Experience Feedback

Dec 09, 2023

With my employee discount buying all of my favorite clothes at a reasonable cost has been easier than ever.

alex24

Site Experience Feedback

Dec 08, 2023

n/a n/a

Trizzy

Site Experience Feedback

Dec 08, 2023

Wonderful service

b

Site Experience Feedback

Dec 07, 2023

good

OG

Site Experience Feedback

Nov 21, 2023

I thought the experience was very good, overall template of the website was very easy to use, big pictures and really like how the clearance section was a whole different page. Will order again!