LIDS Reviews - 319 Reviews - 9.9/10

Dec 4, 2024
Lids carries an extensive selection of quality officially licensed and branded hats including NBA, NHL, NFL and Major League Baseball teams, as well as a wide variety of college, racing, and minor league baseball team caps in adult and children's sizes. You can also find authentic jerseys, helmets, and sport memorabilia.
Circle of Excellence - LIDS

2007
Platinum

Circle of
Excellence

5 years

LIDS Rating

Rating
Overall Satisfaction9.9 /10
Would Shop Here Again9.8 /10
Likelihood to Recommend9.9 /10
Product Selection9.3 /10
Ease of Finding9.5 /10
Checkout Satisfaction9.5 /10
Product Met Expectations9.8 /10
On-Time Delivery9.8 /10
Satisfaction with Customer Support9.5 /10
Overall Satisfaction:
 

9.9out of 10


Would Shop Here Again:

 

9.8out of 10


Likelihood To Recommend:

 

9.9out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

92%94%

Neutral

5%3%

Negative

3%3%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.5 out of 10

Design of Site

Satisfaction with the look and design of the site

9.5 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.5 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.3 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.5 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.4 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.4 out of 10

Shipping Charges

Satisfaction with shipping charges

9.3 out of 10

Variety of Shipping Options

Desired shipping options were available

9.2 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.8 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.8 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.8 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.5 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.5 out of 10

Returns Process

Satisfaction with the returns process

Not yet rated

Recent Reviews for LIDS

Showing 241 - 260 of 319

zeb

Site Experience Feedback

May 10, 2024

all good

Acant

Site Experience Feedback

May 10, 2024

it was easy and good

Mariah

Site Experience Feedback

May 04, 2024

I personally had a great time shopping on the lids marketplace it's so easy and convenient when needing to search something up. I know my family will love their gifts. I didn't experience anything bad during my purchase I even saved my card for next time purchase because I will be back.

Tigerchapman2255@gmail.com

Post-Delivery Feedback

Apr 23, 2024

It was satisfying but the wait is not so great

GingaNinja69

Site Experience Feedback

Apr 19, 2024

LIDS is the bombdigity! Wish I had enough money to buy ALL their cool merch!

CP

Post-Delivery Feedback

Apr 18, 2024

My hats came in at a decent time and were nicely packaged.

John Cena

Site Experience Feedback

Apr 13, 2024

confusing and slow.

Rhythm

Site Experience Feedback

Apr 13, 2024

I only purchase items from the Marketplace. I always have problems with purchasing from Lids.com; I only trust it when the items are shipped to the store. I'm never able to get ahold of someone from customer service to help me.

Online Shopper

Site Experience Feedback

Apr 12, 2024

Great!!

Sal

Site Experience Feedback

Apr 12, 2024

I liked it was very easy with very good prices

josh

Site Experience Feedback

Apr 12, 2024

clean website easy to find teams sizes and colors not laggy or over stickered

Pablo

Site Experience Feedback

Apr 12, 2024

Website worked great had no issues excited for my product to arrive.

Tito

Site Experience Feedback

Apr 03, 2024

Please do not mess my order thank you and keep doing great things.

Kay

Site Experience Feedback

Mar 29, 2024

I love shopping on the LIds origin site! Always quick, simple, and organized.

Jellyroll

Post-Delivery Feedback

Mar 23, 2024

Fast delivery large selection. Almost every team or sport you can think of

anonymous

Site Experience Feedback

Mar 21, 2024

N/A

Fredro

Site Experience Feedback

Mar 20, 2024

overall great experience with lids

312 Jessie

Site Experience Feedback

Mar 18, 2024

good experiance. wor lfor Lids and shop here all the time for mitchell and ness snapback hats

juan

Site Experience Feedback

Mar 17, 2024

very easy to find items and affordable prices. I highly recommend shopping with lids in store and online.

DSQUARED

Site Experience Feedback

Feb 28, 2024

I Love Lids


Post-Delivery Feedback

Mar 16, 2024

Awesome.