LIDS Reviews - 319 Reviews - 9.9/10

Dec 4, 2024
Lids carries an extensive selection of quality officially licensed and branded hats including NBA, NHL, NFL and Major League Baseball teams, as well as a wide variety of college, racing, and minor league baseball team caps in adult and children's sizes. You can also find authentic jerseys, helmets, and sport memorabilia.
Circle of Excellence - LIDS

2007
Platinum

Circle of
Excellence

5 years

LIDS Rating

Rating
Overall Satisfaction9.9 /10
Would Shop Here Again9.8 /10
Likelihood to Recommend9.9 /10
Product Selection9.3 /10
Ease of Finding9.5 /10
Checkout Satisfaction9.5 /10
Product Met Expectations9.8 /10
On-Time Delivery9.8 /10
Satisfaction with Customer Support9.5 /10
Overall Satisfaction:
 

9.9out of 10


Would Shop Here Again:

 

9.8out of 10


Likelihood To Recommend:

 

9.9out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

92%94%

Neutral

5%3%

Negative

3%3%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.5 out of 10

Design of Site

Satisfaction with the look and design of the site

9.5 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.5 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.3 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.5 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.4 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.4 out of 10

Shipping Charges

Satisfaction with shipping charges

9.3 out of 10

Variety of Shipping Options

Desired shipping options were available

9.2 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.8 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.8 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.8 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.5 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.5 out of 10

Returns Process

Satisfaction with the returns process

Not yet rated

Recent Reviews for LIDS

Showing 281 - 300 of 319

KP

Site Experience Feedback

Feb 17, 2024

I Love the employee discount

mar

Site Experience Feedback

Feb 16, 2024

had a good experience

unknown

Site Experience Feedback

Feb 16, 2024

amazing, easy to navigate, prices were known before-hand, great experience!

Temo

Post-Delivery Feedback

Feb 16, 2024

Best of the best.

Halo

Site Experience Feedback

Feb 15, 2024

Good Experience

Locomoco

Post-Delivery Feedback

Feb 14, 2024

It was good I loved it I will be ordering again

chris

Site Experience Feedback

Feb 12, 2024

so far so good i will say my first order ever made was sent to an old address which i did not input myself not sure how it got sent to my old home i have not lived in 3 years so im try it again

Dame

Site Experience Feedback

Feb 11, 2024

It was good

Alex

Site Experience Feedback

Feb 10, 2024

Most of the items I was looking for me were to large and the items I was looking for other people were too small, Honestly kept me from buying more than what i came looking for so neither good or bad

Candy

Site Experience Feedback

Feb 10, 2024

Everything was smooth and efficient

JClear

Site Experience Feedback

Jan 26, 2024

Only complaint was the employee code wasn't working for the first few attempts, but it worked at the end. The rest of it including the deals were great.


Post-Delivery Feedback

Feb 05, 2024

Great deal fast delivery can’t complain

Guero

Site Experience Feedback

Feb 05, 2024

Very easy to navigate the website. Overall, a great way to show off your company through your own personal style with lids apparel.

emmy

Site Experience Feedback

Feb 05, 2024

good

calvin

Site Experience Feedback

Feb 03, 2024

easy to purchase and straight to the point

Mike

Site Experience Feedback

Feb 02, 2024

Very nice wensite. Loved it

Kiki

Site Experience Feedback

Jan 16, 2024

Great service easy check out process love to shop hear

Marie

Post-Delivery Feedback

Jan 30, 2024

Love the hats

Jean

Site Experience Feedback

Jan 24, 2024

Nice

jose

Site Experience Feedback

Jan 23, 2024

no complaints

Online Shopper

Site Experience Feedback

Jan 19, 2024

yeye