LIDS Reviews - 319 Reviews - 9.9/10

Dec 4, 2024
Lids carries an extensive selection of quality officially licensed and branded hats including NBA, NHL, NFL and Major League Baseball teams, as well as a wide variety of college, racing, and minor league baseball team caps in adult and children's sizes. You can also find authentic jerseys, helmets, and sport memorabilia.
Circle of Excellence - LIDS

2007
Platinum

Circle of
Excellence

5 years

LIDS Rating

Rating
Overall Satisfaction9.9 /10
Would Shop Here Again9.8 /10
Likelihood to Recommend9.9 /10
Product Selection9.3 /10
Ease of Finding9.5 /10
Checkout Satisfaction9.5 /10
Product Met Expectations9.8 /10
On-Time Delivery9.8 /10
Satisfaction with Customer Support9.5 /10
Overall Satisfaction:
 

9.9out of 10


Would Shop Here Again:

 

9.8out of 10


Likelihood To Recommend:

 

9.9out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

92%94%

Neutral

5%3%

Negative

3%3%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.5 out of 10

Design of Site

Satisfaction with the look and design of the site

9.5 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.5 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.3 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.5 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.4 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.4 out of 10

Shipping Charges

Satisfaction with shipping charges

9.3 out of 10

Variety of Shipping Options

Desired shipping options were available

9.2 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.8 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.8 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.8 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.5 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.5 out of 10

Returns Process

Satisfaction with the returns process

Not yet rated

Recent Reviews for LIDS

Showing 201 - 220 of 319

Jay

Site Experience Feedback

Jul 02, 2024

Best Website out there

Blake

Site Experience Feedback

Jul 02, 2024

Lids has great product and always comes fast and on time.

n/a

Site Experience Feedback

Jul 02, 2024

n/a

Kris

Site Experience Feedback

Jul 02, 2024

No issues whatsoever. Everything was easy to understand, to make the purchase and took no time at all.

NMD

Site Experience Feedback

Jul 02, 2024

Easy

DRACO

Site Experience Feedback

Jul 01, 2024

GOOD

Sam

Site Experience Feedback

Jul 01, 2024

Ordering was very easy and the website is very intuitive. Looking forward to ordering again :)

lelebabiii

Site Experience Feedback

Jul 01, 2024

it was quick and easy. i was able to find what i wanted very quickly.

nah

Site Experience Feedback

Jul 01, 2024

shits ass

QuestionMark

Site Experience Feedback

Jul 01, 2024

It was quick at efficient. A very easy to use website.

u98

Site Experience Feedback

Jul 01, 2024

hy78

TYB'

Site Experience Feedback

Jul 01, 2024

Good, I got a free shirt on my first day!

Dan

Site Experience Feedback

Jul 01, 2024

Everything went smoothly

ronnie

Site Experience Feedback

Jul 01, 2024

over good experience

cj

Site Experience Feedback

Jul 01, 2024

very easy to check out

Karma

Site Experience Feedback

Jul 01, 2024

quick and easy found what i need and checked out in less than 5 minutes

kvngB

Site Experience Feedback

Jul 01, 2024

My lids experience was definitely great. Everything was very easy to find and locate and the rates are decent. Will be shopping more in the future.

poa

Site Experience Feedback

Jul 01, 2024

everything was ok nothing bad at all

Streetz76

Site Experience Feedback

Jul 01, 2024

Easy and smooth

RICHIE

Site Experience Feedback

Jul 01, 2024

Remarkable to say the least.