LIDS Reviews - 319 Reviews - 9.9/10

Dec 4, 2024
Lids carries an extensive selection of quality officially licensed and branded hats including NBA, NHL, NFL and Major League Baseball teams, as well as a wide variety of college, racing, and minor league baseball team caps in adult and children's sizes. You can also find authentic jerseys, helmets, and sport memorabilia.
Circle of Excellence - LIDS

2007
Platinum

Circle of
Excellence

5 years

LIDS Rating

Rating
Overall Satisfaction9.9 /10
Would Shop Here Again9.8 /10
Likelihood to Recommend9.9 /10
Product Selection9.3 /10
Ease of Finding9.5 /10
Checkout Satisfaction9.5 /10
Product Met Expectations9.8 /10
On-Time Delivery9.8 /10
Satisfaction with Customer Support9.5 /10
Overall Satisfaction:
 

9.9out of 10


Would Shop Here Again:

 

9.8out of 10


Likelihood To Recommend:

 

9.9out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

92%94%

Neutral

5%3%

Negative

3%3%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.5 out of 10

Design of Site

Satisfaction with the look and design of the site

9.5 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.5 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.3 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.5 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.4 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.4 out of 10

Shipping Charges

Satisfaction with shipping charges

9.3 out of 10

Variety of Shipping Options

Desired shipping options were available

9.2 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.8 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.8 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.8 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.5 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.5 out of 10

Returns Process

Satisfaction with the returns process

Not yet rated

Recent Reviews for LIDS

Showing 181 - 200 of 319

Alissa

Site Experience Feedback

Jul 05, 2024

The website was very straight forward I love the payment process easy and fast. I would recommend using the back page more often. the shipment process is usually 4-5 business days super affordable.

zee

Site Experience Feedback

Jul 05, 2024

great

Online Shopper

Site Experience Feedback

Jul 05, 2024

N/A

candy

Site Experience Feedback

Jul 05, 2024

Great overall experience

Gwapppp

Site Experience Feedback

Jul 05, 2024

They are great

ian

Site Experience Feedback

Jul 04, 2024

it was fantastic i love order off lids.com its a breeze

SONNY

Site Experience Feedback

Jul 04, 2024

GOOD

Online Shopper

Site Experience Feedback

Jul 04, 2024

GREAT. QUICK AND PAINLESS.

Online Shopper

Site Experience Feedback

Jul 04, 2024

na

x

Site Experience Feedback

Jul 04, 2024

it was pleasant

SaVeD

Site Experience Feedback

Jul 03, 2024

It was smooth and seamless.

Online Shopper

Site Experience Feedback

Jul 03, 2024

GOOD

IsaacOliver

Site Experience Feedback

Jul 03, 2024

everything was great and easy access from the link to order the product that i needed.

Kenny

Site Experience Feedback

Jul 03, 2024

It was very easy to navigate everything. I have no complaints.

LeBron

Site Experience Feedback

Jul 03, 2024

IDK

Ree$e

Site Experience Feedback

Jul 03, 2024

great

samo.

Site Experience Feedback

Jul 03, 2024

Lids needs to have actual streetwear advocates curating these drops. This company is a staple of the streetwear community. It will end up just like Toy R Us and KB Toys if they don't make the necessary changes.

Online Shopper

Site Experience Feedback

Jul 03, 2024

It was an overall good experience.

Kev

Site Experience Feedback

Jul 02, 2024

Everything was GOOD

Kyle

Site Experience Feedback

Jul 02, 2024

It was easy to find the brand I needed. The promotion I entered finally loaded properly when I checked out. It was a simple and easy process.