LIDS Reviews - 319 Reviews - 9.9/10

Dec 4, 2024
Lids carries an extensive selection of quality officially licensed and branded hats including NBA, NHL, NFL and Major League Baseball teams, as well as a wide variety of college, racing, and minor league baseball team caps in adult and children's sizes. You can also find authentic jerseys, helmets, and sport memorabilia.
Circle of Excellence - LIDS

2007
Platinum

Circle of
Excellence

5 years

LIDS Rating

Rating
Overall Satisfaction9.9 /10
Would Shop Here Again9.8 /10
Likelihood to Recommend9.9 /10
Product Selection9.3 /10
Ease of Finding9.5 /10
Checkout Satisfaction9.5 /10
Product Met Expectations9.8 /10
On-Time Delivery9.8 /10
Satisfaction with Customer Support9.5 /10
Overall Satisfaction:
 

9.9out of 10


Would Shop Here Again:

 

9.8out of 10


Likelihood To Recommend:

 

9.9out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

92%94%

Neutral

5%3%

Negative

3%3%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.5 out of 10

Design of Site

Satisfaction with the look and design of the site

9.5 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.5 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.3 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.5 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.4 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.4 out of 10

Shipping Charges

Satisfaction with shipping charges

9.3 out of 10

Variety of Shipping Options

Desired shipping options were available

9.2 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.8 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.8 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.8 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.5 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.5 out of 10

Returns Process

Satisfaction with the returns process

Not yet rated

Recent Reviews for LIDS

Showing 161 - 180 of 319

LA.

Site Experience Feedback

Jul 12, 2024

The web site was very easy to navigate.

Online Shopper

Site Experience Feedback

Jul 12, 2024

n/a

Not2x

Post-Delivery Feedback

Jul 12, 2024

I ordered 2 lids shirts size 3x. I received 1 3x shirt and 1 2x shirt.

Online Shopper

Site Experience Feedback

Jul 11, 2024

great makes it easier thanks great

womper

Site Experience Feedback

Jul 11, 2024

it was great and easy to work with

Lids07

Site Experience Feedback

Jun 24, 2024

Purchased with ease

tae

Site Experience Feedback

Jul 10, 2024

it was easy to maneauver through the website

TonyStarks223

Site Experience Feedback

Jul 09, 2024

I think it was really good i was able to find everything that i need at a very good price.

Laila

Site Experience Feedback

Jun 22, 2024

QUICK AND EASY


Post-Delivery Feedback

Jul 09, 2024

It was great and easy definitely recommend way better then excepted and faster as well

wall1984

Site Experience Feedback

Jul 03, 2024

love working here great job


Post-Delivery Feedback

Jul 08, 2024

I’ve been buying from Lids since it was called Hat Zone. I love this store has wide selections of what I need every time.

Dennis

Site Experience Feedback

Jul 08, 2024

Quick and Easy.

ebz

Site Experience Feedback

Jun 29, 2024

very good


Post-Delivery Feedback

Jul 07, 2024

It was better then great

Happylids

Post-Delivery Feedback

Jul 07, 2024

Very nice staff they were welcoming and know what they are talking about and got me in and out pretty fast.

Online Shopper

Site Experience Feedback

Jul 06, 2024

easy

Jules

Site Experience Feedback

Jul 06, 2024

Everything was smooth and easy, all though the website looks outdated

Online Shopper

Site Experience Feedback

Jul 06, 2024

coo

Temo

Site Experience Feedback

Jul 05, 2024

Overall great experience.

zoo

Site Experience Feedback

Jul 05, 2024

Always a great service and great products!

Mike Reyes

Site Experience Feedback

Jul 05, 2024

Very good website, gooo dodgers

Skye

Site Experience Feedback

Jul 05, 2024

I really enjoyed my experience with lids website. It was very thoroughly with a lot of things like displaying the prices and where are all the charges are coming from. Also super easy to fill out. Super directive and simple. I'm Happy!